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Ed,<br>
<br>
In the CDR you should be able to tell which side initiated the
disconnect, PSTN or user. In the SDI trace CM appears to receive an
onhook from the user. Indicates that the agent received some inband
indication that call was over.<br>
<br>
/wes<br>
<br>
On 10/14/2008 2:33 PM, Ed Leatherman wrote:
<blockquote
cite="mid:94a1afde0810141133u438dc0f8l7e13e76d5948c839@mail.gmail.com"
type="cite">
<div dir="ltr">That's been in the back of my head as well.. CMR
record for both legs don't show any packet loss but i'm not sure I can
count that out for sure just because of those stats. <br>
<br>
Agent is supposed to get back to me with more detail if he can remember
it. Too bad it wasn't an ACD call, since they record those for "Quality
control"<br>
<br>
<div class="gmail_quote">On Tue, Oct 14, 2008 at 2:07 PM, Ryan
Ratliff <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial"
size="2">If the agent claims the call was dropped I'd ask what led
them to believe this was the case. The call would not have disappeared
from the phone since the CUCM only tore down the call in response to
the user hanging up the phone. Did the user hear something, or not
hear something (ie one-way audio) that led them to believe the call was
dropped?</font></span></div>
<div> </div>
<p><font size="2">-Ryan </font></p>
<div> </div>
<br>
<div dir="ltr" align="left" lang="en-us">
<hr><font face="Tahoma" size="2"><b>From:</b> <a
moz-do-not-send="true" href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a
moz-do-not-send="true" href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf
Of </b>Ed Leatherman<br>
<b>Sent:</b> Tuesday, October 14, 2008 1:44 PM<br>
<b>To:</b> Wes Sisk<br>
<b>Cc:</b> <a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CCM/SCCP trace question<br>
</font><br>
</div>
<div>
<div>
<div dir="ltr">Thanks Wes, I was loading it into TranslatorX and
just happened to run into that correlation tag after the call ended..
was flagged in the tool as an error but that makes sense why.<br>
<br>
Attached is the trace entries starting with the StationMediaPathEvt,
which was the first entry i found after the media transmission started.
CDR indicates that the destination ended the call with normal call
clearing, so I haven't looked at the calling side (MGCP) yet.
Destination was this IP phone with handle 99933. It's a contact center
phone but the agent was on his personal (non-ACD) line.<br>
<br>
It appears he just hung up the phone from the SCCP messages.<br>
<br>
<div class="gmail_quote">On Tue, Oct 14, 2008 at 1:10 PM, Wes Sisk <span
dir="ltr"><<a moz-do-not-send="true" href="mailto:wsisk@cisco.com"
target="_blank">wsisk@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote"
style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div text="#000000" bgcolor="#ffffff">Hi Ed,<br>
<br>
StationMediaPathEvent abstractly means the phone changed the state of
one of the media channels. Options are mediapathon/off. This really
only means the phone started/stopped streaming audio.<br>
<br>
The "err" you see only means that line is issued at trace level
"error". The part you provided is just the "correlation tags". The
intersting part of the line occurs between the timestamp and the
"|<CLID::...". A trace level being at error level is rather
insignificant. Please share a few more lines of trace.<br>
<br>
/wes
<div>
<div><br>
<br>
On 10/14/2008 12:53 PM, Ed Leatherman wrote: </div>
</div>
<blockquote type="cite">
<div>
<div>
<div dir="ltr">Any callmanager (5.1) trace gurus out there know
what this message means?<br>
<br>
10/13/2008 15:38:26.105 CCM|StationInit: (0099933) StationMediaPathEvt.<br>
<br>
Tracing out a dropped call for our helpdesk, the message is happening
right before an OnHook event is sent from the same phone. agent claims
the call was dropped. I've been having them complain about dropped
calls lately, most turn out to be hangups from the PSTN at least
according to the PRI messages, but this one was hung by the IP Phone.<br
clear="all">
<br>
A little further down I get this message which looks like an error:<br>
|<CLID::OWP-PUB-Cluster><NID::<a moz-do-not-send="true"
href="http://10.192.2.13" target="_blank">10.192.2.13</a>><CT::3,100,61,1.377029211><IP::<a
moz-do-not-send="true" href="http://10.182.63.185" target="_blank">10.182.63.185</a>><DEV::SEP001BD40C1846><LVL::Error><MASK::0020><br>
<br>
<br>
-- <br>
Ed Leatherman<br>
Assistant Director, Voice Services<br>
West Virginia University<br>
Telecommunications and Network Operations<br>
</div>
</div>
</div>
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</blockquote>
</div>
</blockquote>
</div>
<br>
<br clear="all">
<br>
-- <br>
Ed Leatherman<br>
Assistant Director, Voice Services<br>
West Virginia University<br>
Telecommunications and Network Operations<br>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<br>
<br clear="all">
<br>
-- <br>
Ed Leatherman<br>
Assistant Director, Voice Services<br>
West Virginia University<br>
Telecommunications and Network Operations<br>
</div>
</blockquote>
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