<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]--><o:SmartTagType
namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PostalCode"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="State"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="City"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="Street"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="address"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:blue;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=blue>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Wow! I am going to get our partner
and our Cisco rep to check on this. If I go tell our management that we
spent 500k on a new phone system just over a year ago and we just renewed our
55k cisco service contracts only to find out that additional IPCC seat licenses
for our 4.0(5) system are not available, they are going to want someone’s
head on a stick.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Not to mention our partner who has the 3.5
version and needs more seats. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><b><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy;font-weight:bold'>Micah Bennett</span></font></b><font
color=navy><span style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Telecommunications Admin</span></font><font
color=navy><span style='color:navy'> <br>
</span></font><b><font size=2 color=maroon face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:maroon;font-weight:bold'>Automated License
Systems</span></font></b><font color=navy><span style='color:navy'> <br>
</span></font><st1:address w:st="on"><st1:Street w:st="on"><b><font size=2
color=maroon face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:maroon;font-weight:bold'>3055 Lebanon Rd, Ste 2301</span></font></b></st1:Street><font
color=navy><span style='color:navy'> <br>
</span></font><st1:City w:st="on"><b><font size=2 color=maroon face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:maroon;font-weight:bold'>Nashville</span></font></b></st1:City><b><font
size=2 color=maroon face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:maroon;font-weight:bold'>, <st1:State w:st="on">TN</st1:State> <st1:PostalCode
w:st="on">37214</st1:PostalCode></span></font></b></st1:address><font
color=navy><span style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Extension: 2357</span></font><font color=navy><span
style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Office: 615-263-4066</span></font><font
color=navy><span style='color:navy'> <br>
</span></font><st1:City w:st="on"><st1:place w:st="on"><font size=2 color=navy
face=Arial><span style='font-size:10.0pt;font-family:Arial;color:navy'>Mobile</span></font></st1:place></st1:City><font
size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:Arial;
color:navy'>: 615-207-0318</span></font><font color=navy><span
style='color:navy'> <br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Email: </span></font><font color=navy><span
style='color:navy'><a href="mailto:micah.bennett@als-xtn.com"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>micah.bennett@als-xtn.com</span></font></a>
<br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Website: </span></font><font color=navy><span
style='color:navy'><a href="http://www.als-xtn.com"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>www.als-xtn.com</span></font></a> </span></font><o:p></o:p></p>
</div>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Adam Blomfield<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, October 20, 2008
7:21 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Voice Noob<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPCC
Express 3.5 EOL/EOS - Licenses</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>I ran into this same
issue a couple of months ago. I swore up and down to the customer that they
could not order extra seats of 4.x as I had been through this with another
customer earlier in the year, only to be proven wrong by Cisco. <br>
<br>
Apparently enough large customers complained about the lack of ability to order
additional 4.x seats that Cisco turned it back on (for additional seats only,
not for new deployments). Look up part number IPCX-40ENH-SEAT10= (or whatever
flavor you're running). As of five minutes ago they were still showing as
orderable with a lead time of 21 days. I ordered this part number in August and
had no problems getting it. When I asked for an ETA on when it would be turned
back off my CSE couldn't get an answer.<br>
<br>
-Adam<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Mon, Oct 20, 2008 at 5:01 PM, Voice Noob <<a
href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>> wrote:<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I tried that as well. The told me to upgrade. <o:p></o:p></span></font></p>
<div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Mon, Oct 20, 2008 at 4:35 PM, James Buchanan <<a
href="mailto:jbuchanan@ctiusa.com" target="_blank">jbuchanan@ctiusa.com</a>>
wrote:<o:p></o:p></span></font></p>
<div vlink=purple link=blue>
<div>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'>I know you can have 3.5 licenses relicensed for 4.0. I
wonder if you can do the same in reverse. I'd engage your local Cisco rep and
explain to him your issue. </span></font><o:p></o:p></p>
<p><font size=2 color="#1f497d" face="Times New Roman"><span style='font-size:
11.0pt;color:#1F497D'> </span></font><o:p></o:p></p>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p><b><font size=2 face="Times New Roman"><span style='font-size:10.0pt;
font-weight:bold'>From:</span></font></b><font size=2><span style='font-size:
10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Voice Noob<br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, October 20, 2008
4:33 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Micah Bennett<br>
<b><span style='font-weight:bold'>Cc:</span></b> <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] IPCC
Express 3.5 EOL/EOS - Licenses</span></font><o:p></o:p></p>
</div>
<div>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
<div>
<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>I just had this same problem with a customer and
Cisco. Customer wanted to buy 10 new agent licesnes for IPCC 4.x. Cisco says it
is not shipping anymore and told me to upgrade which means I have to upgrade
call manager and IPCC. The customer was not to happy with that. <o:p></o:p></span></font></p>
<div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>On Mon,
Oct 20, 2008 at 4:29 PM, Micah Bennett <<a href="mailto:mbennett@als-xtn.com"
target="_blank">mbennett@als-xtn.com</a>> wrote:<o:p></o:p></span></font></p>
<div>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Hello All</span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>If a
product such as IPCC Express 3.5 is End of Sale but is still listed as
supported until 9-23-2010, should you still be able to purchase additional
agent seat licenses for it?</span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Does it
make a difference if this deployment is covered under a Cisco service contract
or not?</span></font><o:p></o:p></p>
<p><font size=2 face="Times New Roman"><span style='font-size:10.0pt'>Thanks</span></font><o:p></o:p></p>
<p><a name="11d1c4c007b87391_11d1c2fe67b4020b_11d1c2"><b><font size=2
color=navy face="Times New Roman"><span style='font-size:10.0pt;color:navy;
font-weight:bold'>Micah Bennett</span></font></b></a><o:p></o:p></p>
</div>
<p style='margin-bottom:12.0pt'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></p>
</div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
</div>
</div>
</div>
</div>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</div>
</body>
</html>