<div dir="ltr">We have the "High availability" feature so what we did was take down the secondary node, and rebuilt on that hardware. This worked well for us.<br><br>You also need to be careful of your call manager versions, we had to upgrade that at the same time which increased our downtime quite a bit. I can't remember if there is a version of UCCX that works with both CUCM 4 and 5/6/7.<br>
<br><div class="gmail_quote">On Wed, Oct 22, 2008 at 3:38 PM, Micah Bennett <span dir="ltr"><<a href="mailto:mbennett@als-xtn.com">mbennett@als-xtn.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Thanks Adam. That is great great news…….What
a huge P I T A!!!!!!!!</span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">We have 120 agents, 60+ CSQs, 60+ Skills,
90+ application triggers. No plans for a rebuild (upgrade) any time soon, but
at least I know what to plan for. </span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">I know one thing I can plan on when the
time comes is for my executives to be yelling and wondering why they didn't
get avaya.</span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Micah</span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;"> </span></font></p>
<p><b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font size="2" face="Tahoma"><span style="font-size: 10pt; font-family: Tahoma;">
<a href="mailto:adam.blomfield@gmail.com" target="_blank">adam.blomfield@gmail.com</a> [mailto:<a href="mailto:adam.blomfield@gmail.com" target="_blank">adam.blomfield@gmail.com</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b>Adam<br>
<b><span style="font-weight: bold;">Sent:</span></b> Wednesday, October 22, 2008
2:32 PM<br>
<b><span style="font-weight: bold;">To:</span></b> Micah Bennett<br>
<b><span style="font-weight: bold;">Cc:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [cisco-voip] IPCC
Express upgrades 4.x to 5.x 6.x or 7.x</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;"> </span></font></p>
<p style="margin-bottom: 12pt;"><font size="3" face="Times New Roman"><span style="font-size: 12pt;">There is no upgrade path
for UCCX. The only things you can migrate are your scripts (if they
convert correctly) and your prompts. The "upgrade" process is a
complete system rebuild. The OS changes from 2000 to 2003, so you have to format
the box and start over or, as you suggested, use new hardware. Once that is
done you have to reconfigure agents "IPCC Extension" (formerly known
as ICD extension). You also have to reconfigure all agents, skills, skill
assignments, resource groups and CSQs in UCCX, along with your port groups,
triggers and applications. As you can see screenshots are going to be your best
friend. This is hardly a process that can be called an "upgrade".<br>
<br>
-Adam</span></font></p>
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<p><font size="3" face="Times New Roman"><span style="font-size: 12pt;">On Wed, Oct 22, 2008 at 2:07 PM, Micah Bennett <<a href="mailto:mbennett@als-xtn.com" target="_blank">mbennett@als-xtn.com</a>> wrote:</span></font></p>
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<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Hello
all</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Just
doing a little research on the upgrade options for our system.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I
have the compatibility matrix for both call manager and ipcc express.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">The
call manager matrix shows the support to and from upgrade paths using the DMA
tool or direct upgrade.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">I
know that it is mostly a new install because of moving form windows/sql to
linux/Informix. The DMA tool just helps bring over your data so its not a
100% scratch rebuild.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">What
about the IPCC versions. The matrix does not seem to show the same to and
from data.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">It
looks</span></font> <font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">like the IPCC express systems continue to use Windows for</span></font>
<font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">their
OS. Is this correct?</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Does
anyone have a link to any document that shows the supported and tested upgrades
from one IPCX version to another?</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">For
the group members that have done a full system upgrade, did you upgrade a live
system or purchase new hardware to put the upgrade on. I would assume
that using new hardware is the best way to have the least impact on a working
system. I imagine that a full upgrade of all systems is going to take a
few days, and not a few hours in the maintenance</span></font> <font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">window. We
have to be especially careful because we are a 24x7x365 call center.</span></font></p>
<p><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial;">Thanks</span></font></p>
<p><a name="11d2611ececa6268_11d25f5a2157938f_"><b><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy; font-weight: bold;">Micah
Bennett</span></font></b></a></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Telecommunications Admin</span></font></p>
<p><b><font size="2" color="maroon" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: maroon; font-weight: bold;">Automated License Systems</span></font></b></p>
</div>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>
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