There is no upgrade path for UCCX. The only things you can migrate are your scripts (if they convert correctly) and your prompts. The "upgrade" process is a complete system rebuild. The OS changes from 2000 to 2003, so you have to format the box and start over or, as you suggested, use new hardware. Once that is done you have to reconfigure agents "IPCC Extension" (formerly known as ICD extension). You also have to reconfigure all agents, skills, skill assignments, resource groups and CSQs in UCCX, along with your port groups, triggers and applications. As you can see screenshots are going to be your best friend. This is hardly a process that can be called an "upgrade".<br>
<br>-Adam<br><br><div class="gmail_quote">On Wed, Oct 22, 2008 at 2:07 PM, Micah Bennett <span dir="ltr"><<a href="mailto:mbennett@als-xtn.com">mbennett@als-xtn.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">Hello all</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">Just doing a little research on the upgrade options for our system.</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">I have the compatibility matrix for both call manager and ipcc express.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">The call manager matrix shows the support to and from upgrade paths using the DMA tool or direct upgrade.</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">I know that it is mostly a new install because of moving form windows/sql to linux/</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">Informix</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">.</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> The DMA tool just helps bring over your data so its not a 100% scratch rebuild.</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">What about the IPCC versions. The matrix does not seem to show the same to and from data.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">It looks</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">like</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> the IPCC express systems continue to use W</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">indow</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">s</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> for</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">thei</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">r OS. Is this correct?</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">Does anyone have a link to any document that shows the supported and tested upgrades from one IPCX version to another?</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">For the group members that have done a full system upgrade, did you upgrade a live system or purchase new hardware to put the upgrade on. I would assume that using new hardware is the best way to have the least impact on a working system. I imagine that a full upgrade of all systems is going to take a few days, and not a few hours in the maintenance</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">window</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">.</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> We have to be especially careful because we are a 24x7x365 call center.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">Thanks</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><b></b></span><span lang="en-us"><b></b></span><b><span lang="en-us"></span></b><a name="11d25f5a2157938f_"><b><span lang="en-us"><font color="#000080" size="2" face="Arial">Micah Bennett</font></span></b></a><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font color="#000080" size="2" face="Arial">Telecommunications Admin</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><b></b></span><span lang="en-us"><b></b></span><b><span lang="en-us"><font color="#800000" size="2" face="Arial">Automated License Systems</font></span></b><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span></p>
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