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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Unfortunately not. It’s a rather complex application that
pulls information from our CRM and calls customers reminding them of
appointments or orders that have come in, etc., etc. and then records the
results of the call back into the CRM<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I wish it were so darn simple…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-Matthew<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Voice Noob
[mailto:voicenoob@gmail.com] <br>
<b>Sent:</b> Wednesday, October 22, 2008 9:40 PM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>Why don't you take a step back
and find out WHY you are using UCCX for this? I would bet you can accomplish
your IVR functions using Unity and get rid of UCCX. One less system to
maintain.<o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Oct 22, 2008 at 8:01 PM, Matthew Loraditch <<a
href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p><span style='font-size:11.0pt;color:#1F497D'>Is there a guide anywhere for
any of this?</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>I am at CM 4.2 and UCCX 4.0.4
and want to go to CCM 6.1.2 and I guess UCCX 7 so that I don't have to do this
crazy work again when I go to CCM 7.</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>All I use UCCX for is IVR and
only have 3 scripts so I am hoping it won't be as onerous as others have
to do but wow it sounds crazy.</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>Thanks!</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>-Matthew</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:
10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Voice Noob<br>
<b>Sent:</b> Wednesday, October 22, 2008 4:32 PM<br>
<b>To:</b> Ed Leatherman <o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt'><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x<o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<p> <o:p></o:p></p>
<p style='margin-bottom:12.0pt'>UCCX 7.0 works with CUCM 6.x and 7.x<o:p></o:p></p>
<div>
<p>On Wed, Oct 22, 2008 at 2:57 PM, Ed Leatherman <<a
href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>>
wrote:<o:p></o:p></p>
<div>
<p>We have the "High availability" feature so what we did was take
down the secondary node, and rebuilt on that hardware. This worked well for us.<br>
<br>
You also need to be careful of your call manager versions, we had to upgrade
that at the same time which increased our downtime quite a bit. I can't remember
if there is a version of UCCX that works with both CUCM 4 and 5/6/7. <o:p></o:p></p>
<div>
<div>
<p style='margin-bottom:12.0pt'> <o:p></o:p></p>
<div>
<p>On Wed, Oct 22, 2008 at 3:38 PM, Micah Bennett <<a
href="mailto:mbennett@als-xtn.com" target="_blank">mbennett@als-xtn.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p><span style='font-size:10.0pt;color:navy'>Thanks Adam. That is great
great news…….What a huge P I T A!!!!!!!!</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;color:navy'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;color:navy'>We have 120 agents, 60+ CSQs, 60+
Skills, 90+ application triggers. No plans for a rebuild (upgrade) any
time soon, but at least I know what to plan for. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;color:navy'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;color:navy'>I know one thing I can plan on
when the time comes is for my executives to be yelling and wondering why they
didn't get avaya.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;color:navy'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;color:navy'>Micah</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;color:navy'> </span><o:p></o:p></p>
<div>
<p> <o:p></o:p></p>
<p><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:
10.0pt'> <a href="mailto:adam.blomfield@gmail.com" target="_blank">adam.blomfield@gmail.com</a>
[mailto:<a href="mailto:adam.blomfield@gmail.com" target="_blank">adam.blomfield@gmail.com</a>]
<b>On Behalf Of </b>Adam<br>
<b>Sent:</b> Wednesday, October 22, 2008 2:32 PM<br>
<b>To:</b> Micah Bennett<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x</span><o:p></o:p></p>
</div>
<div>
<div>
<p> <o:p></o:p></p>
<p style='margin-bottom:12.0pt'>There is no upgrade path for UCCX. The only
things you can migrate are your scripts (if they convert correctly) and
your prompts. The "upgrade" process is a complete system rebuild. The
OS changes from 2000 to 2003, so you have to format the box and start over or,
as you suggested, use new hardware. Once that is done you have to reconfigure
agents "IPCC Extension" (formerly known as ICD extension). You also
have to reconfigure all agents, skills, skill assignments, resource groups and
CSQs in UCCX, along with your port groups, triggers and applications. As you
can see screenshots are going to be your best friend. This is hardly a process
that can be called an "upgrade".<br>
<br>
-Adam<o:p></o:p></p>
<div>
<p>On Wed, Oct 22, 2008 at 2:07 PM, Micah Bennett <<a
href="mailto:mbennett@als-xtn.com" target="_blank">mbennett@als-xtn.com</a>>
wrote:<o:p></o:p></p>
<div>
<p><span style='font-size:10.0pt'>Hello all</span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>Just doing a little research on the upgrade
options for our system.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>I have the compatibility matrix for both call
manager and ipcc express.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>The call manager matrix shows the support to
and from upgrade paths using the DMA tool or direct upgrade.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>I know that it is mostly a new install
because of moving form windows/sql to linux/Informix. The DMA tool just
helps bring over your data so its not a 100% scratch rebuild.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>What about the IPCC versions. The
matrix does not seem to show the same to and from data.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>It looks</span> <span style='font-size:10.0pt'>like
the IPCC express systems continue to use Windows for</span> <span
style='font-size:10.0pt'>their OS. Is this correct?</span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>Does anyone have a link to any document that
shows the supported and tested upgrades from one IPCX version to another?</span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>For the group members that have done a full
system upgrade, did you upgrade a live system or purchase new hardware to put
the upgrade on. I would assume that using new hardware is the best way to
have the least impact on a working system. I imagine that a full upgrade
of all systems is going to take a few days, and not a few hours in the
maintenance</span> <span style='font-size:10.0pt'>window. We have to be
especially careful because we are a 24x7x365 call center.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt'>Thanks</span><o:p></o:p></p>
<p><a name="11d2739997d5d8ef_11d2623be8de16e0_11d261"><b><span
style='font-size:10.0pt;color:navy'>Micah Bennett</span></b></a><o:p></o:p></p>
<p><span style='font-size:10.0pt;color:navy'>Telecommunications Admin</span><o:p></o:p></p>
<p><b><span style='font-size:10.0pt;color:maroon'>Automated License Systems</span></b><o:p></o:p></p>
</div>
<p style='margin-bottom:12.0pt'><br>
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<p> <o:p></o:p></p>
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</div>
<p><br>
<br clear=all>
<o:p></o:p></p>
</div>
</div>
<p>-- <br>
Ed Leatherman<br>
Assistant Director, Voice Services<br>
West Virginia University<br>
Telecommunications and Network Operations<o:p></o:p></p>
</div>
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