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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Is there a guide anywhere for any of this?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I am at CM 4.2 and UCCX 4.0.4 and want to go to CCM 6.1.2 and I
guess UCCX 7 so that I don’t have to do this crazy work again when I go
to CCM 7.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>All I use UCCX for is IVR and only have 3 scripts so I am
hoping it won’t be as onerous as others have to do but wow it sounds
crazy.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-Matthew<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Voice Noob<br>
<b>Sent:</b> Wednesday, October 22, 2008 4:32 PM<br>
<b>To:</b> Ed Leatherman<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>UCCX 7.0 works with CUCM 6.x
and 7.x<o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Oct 22, 2008 at 2:57 PM, Ed Leatherman <<a
href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>> wrote:<o:p></o:p></p>
<div>
<p class=MsoNormal>We have the "High availability" feature so what we
did was take down the secondary node, and rebuilt on that hardware. This worked
well for us.<br>
<br>
You also need to be careful of your call manager versions, we had to upgrade
that at the same time which increased our downtime quite a bit. I can't
remember if there is a version of UCCX that works with both CUCM 4 and 5/6/7. <o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
<div>
<p class=MsoNormal>On Wed, Oct 22, 2008 at 3:38 PM, Micah Bennett <<a
href="mailto:mbennett@als-xtn.com" target="_blank">mbennett@als-xtn.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Thanks
Adam. That is great great news…….What a huge P I T A!!!!!!!!</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>We
have 120 agents, 60+ CSQs, 60+ Skills, 90+ application triggers. No plans
for a rebuild (upgrade) any time soon, but at least I know what to plan
for. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>I
know one thing I can plan on when the time comes is for my executives to be
yelling and wondering why they didn't get avaya.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Micah</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<div>
<p> <o:p></o:p></p>
<p><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:adam.blomfield@gmail.com" target="_blank">adam.blomfield@gmail.com</a>
[mailto:<a href="mailto:adam.blomfield@gmail.com" target="_blank">adam.blomfield@gmail.com</a>]
<b>On Behalf Of </b>Adam<br>
<b>Sent:</b> Wednesday, October 22, 2008 2:32 PM<br>
<b>To:</b> Micah Bennett<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x</span><o:p></o:p></p>
</div>
<div>
<div>
<p> <o:p></o:p></p>
<p style='margin-bottom:12.0pt'>There is no upgrade path for UCCX. The only
things you can migrate are your scripts (if they convert correctly) and
your prompts. The "upgrade" process is a complete system rebuild. The
OS changes from 2000 to 2003, so you have to format the box and start over or,
as you suggested, use new hardware. Once that is done you have to reconfigure
agents "IPCC Extension" (formerly known as ICD extension). You also
have to reconfigure all agents, skills, skill assignments, resource groups and
CSQs in UCCX, along with your port groups, triggers and applications. As you
can see screenshots are going to be your best friend. This is hardly a process
that can be called an "upgrade".<br>
<br>
-Adam<o:p></o:p></p>
<div>
<p>On Wed, Oct 22, 2008 at 2:07 PM, Micah Bennett <<a
href="mailto:mbennett@als-xtn.com" target="_blank">mbennett@als-xtn.com</a>>
wrote:<o:p></o:p></p>
<div>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hello all</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Just doing a
little research on the upgrade options for our system.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I have the
compatibility matrix for both call manager and ipcc express.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The call
manager matrix shows the support to and from upgrade paths using the DMA tool
or direct upgrade.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I know that
it is mostly a new install because of moving form windows/sql to
linux/Informix. The DMA tool just helps bring over your data so its not a
100% scratch rebuild.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>What about
the IPCC versions. The matrix does not seem to show the same to and from
data.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>It looks</span>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>like the IPCC
express systems continue to use Windows for</span> <span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>their OS. Is this correct?</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Does anyone
have a link to any document that shows the supported and tested upgrades from
one IPCX version to another?</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>For the
group members that have done a full system upgrade, did you upgrade a live
system or purchase new hardware to put the upgrade on. I would assume
that using new hardware is the best way to have the least impact on a working
system. I imagine that a full upgrade of all systems is going to take a
few days, and not a few hours in the maintenance</span> <span style='font-size:
10.0pt;font-family:"Arial","sans-serif"'>window. We have to be especially
careful because we are a 24x7x365 call center.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks</span><o:p></o:p></p>
<p><a name="11d2623be8de16e0_11d2611ececa6268_11d25f"><b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Micah
Bennett</span></b></a><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Telecommunications
Admin</span><o:p></o:p></p>
<p><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:maroon'>Automated License Systems</span></b><o:p></o:p></p>
</div>
<p style='margin-bottom:12.0pt'><br>
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<p> <o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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<p class=MsoNormal><br>
<br clear=all>
<o:p></o:p></p>
</div>
</div>
<p class=MsoNormal>-- <br>
Ed Leatherman<br>
Assistant Director, Voice Services<br>
West Virginia University<br>
Telecommunications and Network Operations<o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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