<div dir="ltr">Matthew,<br><br>It's not going to be pretty. We did this in back in January from CM 4/UCCX 4 to CM5/UCCX 5. I staged as much as I could before hand on new hardware but we still had some downtime on the contact centers.<br>
<br>I don't know of any single document that will outline the process on both systems. Since you're on CCM 4 and UCCX 4, you're going to have to look at a platform OS change on both systems at the same time. There are some very good details on migrating from call manager 4 to 6 and related apps out on <a href="http://www.ciscoknowledgenetwork.com">www.ciscoknowledgenetwork.com</a> but it's not going to go into great detail for the UCCX portion.<br>
<br>At least if you only use 3 scripts, reprovisioning UCCX shouldn't take too long. <br><br>If I had one piece of advice to give for the whole process it would be to make sure your licensing is sorted out in advance. <br>
<br><br><div class="gmail_quote">On Wed, Oct 22, 2008 at 9:01 PM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Is there a guide anywhere for any of this?</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">I am at CM 4.2 and UCCX 4.0.4 and want to go to CCM 6.1.2 and I
guess UCCX 7 so that I don't have to do this crazy work again when I go
to CCM 7.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">All I use UCCX for is IVR and only have 3 scripts so I am
hoping it won't be as onerous as others have to do but wow it sounds
crazy.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Thanks!</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">-Matthew</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p></div></div></blockquote></div><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>
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