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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks for the advice. CM I have done before and I will be going
to new hardware so I will have some flexibility but it still sounds like it’ll
be an adventure!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Matthew Loraditch</span></b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ed Leatherman
[mailto:ealeatherman@gmail.com] <br>
<b>Sent:</b> Thursday, October 23, 2008 12:00 PM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Matthew,<br>
<br>
It's not going to be pretty. We did this in back in January from CM 4/UCCX 4 to
CM5/UCCX 5. I staged as much as I could before hand on new hardware but we
still had some downtime on the contact centers.<br>
<br>
I don't know of any single document that will outline the process on both
systems. Since you're on CCM 4 and UCCX 4, you're going to have to look at a
platform OS change on both systems at the same time. There are some very good
details on migrating from call manager 4 to 6 and related apps out on <a
href="http://www.ciscoknowledgenetwork.com">www.ciscoknowledgenetwork.com</a>
but it's not going to go into great detail for the UCCX portion.<br>
<br>
At least if you only use 3 scripts, reprovisioning UCCX shouldn't take too
long. <br>
<br>
If I had one piece of advice to give for the whole process it would be to make
sure your licensing is sorted out in advance. <br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal>On Wed, Oct 22, 2008 at 9:01 PM, Matthew Loraditch <<a
href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>>
wrote:<o:p></o:p></p>
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<p><span style='font-size:11.0pt;color:#1F497D'>Is there a guide anywhere for
any of this?</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>I am at CM 4.2 and UCCX 4.0.4
and want to go to CCM 6.1.2 and I guess UCCX 7 so that I don't have to do this
crazy work again when I go to CCM 7.</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>All I use UCCX for is IVR and
only have 3 scripts so I am hoping it won't be as onerous as others have
to do but wow it sounds crazy.</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>Thanks!</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'>-Matthew</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal><br>
-- <br>
Ed Leatherman<br>
Assistant Director, Voice Services<br>
West Virginia University<br>
Telecommunications and Network Operations<o:p></o:p></p>
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