<div>how old is your current MCS servers? might be able to just run it as a refresh of hardware. Or run it as a part of a Disaster recovery / business continunity plan.</div>
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<div>I just upgraded from CM 4.1 to 6.1 and UCCx 4.0 to 5.0. but it WAS on new hardware as part of a Disaster recovery plan.</div>
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<div>Worked pretty good, but I'm glad it wasn't a 4 hour maintenace window.</div>
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<div>Scott<br><br></div>
<div class="gmail_quote">On Wed, Oct 22, 2008 at 12:38 PM, Micah Bennett <span dir="ltr"><<a href="mailto:mbennett@als-xtn.com">mbennett@als-xtn.com</a>></span> wrote:<br>
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<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Thanks Adam. That is great great news…….What a huge P I T A!!!!!!!!</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">We have 120 agents, 60+ CSQs, 60+ Skills, 90+ application triggers. No plans for a rebuild (upgrade) any time soon, but at least I know what to plan for. </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I know one thing I can plan on when the time comes is for my executives to be yelling and wondering why they didn't get avaya.</span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </span></font></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Micah</span></font></p>
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<p><b><font face="Tahoma" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</span></font></b><font face="Tahoma" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> <a href="mailto:adam.blomfield@gmail.com" target="_blank">adam.blomfield@gmail.com</a> [mailto:<a href="mailto:adam.blomfield@gmail.com" target="_blank">adam.blomfield@gmail.com</a>] <b><span style="FONT-WEIGHT: bold">On Behalf Of </span></b>Adam<br>
<b><span style="FONT-WEIGHT: bold">Sent:</span></b> Wednesday, October 22, 2008 2:32 PM<br><b><span style="FONT-WEIGHT: bold">To:</span></b> Micah Bennett<br><b><span style="FONT-WEIGHT: bold">Cc:</span></b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b><span style="FONT-WEIGHT: bold">Subject:</span></b> Re: [cisco-voip] IPCC Express upgrades 4.x to 5.x 6.x or 7.x</span></font></p></div>
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<p style="MARGIN-BOTTOM: 12pt"><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">There is no upgrade path for UCCX. The only things you can migrate are your scripts (if they convert correctly) and your prompts. The "upgrade" process is a complete system rebuild. The OS changes from 2000 to 2003, so you have to format the box and start over or, as you suggested, use new hardware. Once that is done you have to reconfigure agents "IPCC Extension" (formerly known as ICD extension). You also have to reconfigure all agents, skills, skill assignments, resource groups and CSQs in UCCX, along with your port groups, triggers and applications. As you can see screenshots are going to be your best friend. This is hardly a process that can be called an "upgrade".<br>
<br>-Adam</span></font></p>
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<p><font face="Times New Roman" size="3"><span style="FONT-SIZE: 12pt">On Wed, Oct 22, 2008 at 2:07 PM, Micah Bennett <<a href="mailto:mbennett@als-xtn.com" target="_blank">mbennett@als-xtn.com</a>> wrote:</span></font></p>
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<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hello all</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Just doing a little research on the upgrade options for our system.</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have the compatibility matrix for both call manager and ipcc express.</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">The call manager matrix shows the support to and from upgrade paths using the DMA tool or direct upgrade.</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I know that it is mostly a new install because of moving form windows/sql to linux/Informix. The DMA tool just helps bring over your data so its not a 100% scratch rebuild.</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">What about the IPCC versions. The matrix does not seem to show the same to and from data.</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">It looks</span></font> <font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">like the IPCC express systems continue to use Windows for</span></font> <font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">their OS. Is this correct?</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Does anyone have a link to any document that shows the supported and tested upgrades from one IPCX version to another?</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">For the group members that have done a full system upgrade, did you upgrade a live system or purchase new hardware to put the upgrade on. I would assume that using new hardware is the best way to have the least impact on a working system. I imagine that a full upgrade of all systems is going to take a few days, and not a few hours in the maintenance</span></font> <font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">window. We have to be especially careful because we are a 24x7x365 call center.</span></font></p>
<p><font face="Arial" size="2"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks</span></font></p>
<p><a name="11d2611f8cf7e188_11d25f5a2157938f_"><b><font face="Arial" color="navy" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Micah Bennett</span></font></b></a></p>
<p><font face="Arial" color="navy" size="2"><span style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Telecommunications Admin</span></font></p>
<p><b><font face="Arial" color="maroon" size="2"><span style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: maroon; FONT-FAMILY: Arial">Automated License Systems</span></font></b></p></div>
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