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<DIV dir=ltr align=left><SPAN class=843175817-24102008><FONT face="Lucida Sans"
color=#0000ff size=2>8.4(1)ES9 has the fix. Open a TAC SR to get the ES
for whatever phone model you need.</FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/plain format -->
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Scott Voll [mailto:svoll.voip@gmail.com]
<BR><B>Sent:</B> Friday, October 24, 2008 1:38 PM<BR><B>To:</B> Ryan
Ratliff<BR><B>Cc:</B> Nick Thompson; James Buchanan; Dave_Landsiedel@bobcat.com;
cisco voip<BR><B>Subject:</B> Re: [cisco-voip] What would cause DTMF not to go
through<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>any news on a new firmware for a fix? the bug says there are some
fixed Firmwares but i don't see any posted yet. Can you get us an ETA on
release?</DIV>
<DIV> </DIV>
<DIV>More and more users are calling in on the problem.</DIV>
<DIV> </DIV>
<DIV>Thanks</DIV>
<DIV> </DIV>
<DIV>scott<BR><BR></DIV>
<DIV class=gmail_quote>On Mon, Oct 13, 2008 at 7:03 AM, Ryan Ratliff <SPAN
dir=ltr><<A
href="mailto:rratliff@cisco.com">rratliff@cisco.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV lang=EN-US link="blue" vlink="purple">
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>CSCsv04751
was filed by one of the CME guys to track this. It looks like the
phones are sending the dtmf digits in-band as well as out of band and this is
what causes the double keypresses. It also appears this behavior
changes depending on if you are using the handset/headset/speakerphone.
</FONT></SPAN></DIV>
<DIV> </DIV>
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV lang=en-us dir=ltr align=left>
<HR>
<FONT face=Tahoma size=2><B>From:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of </B>Ryan
Ratliff<BR><B>Sent:</B> Monday, October 13, 2008 9:51 AM<BR><B>To:</B> 'Nick
Thompson'; 'Scott Voll'; 'James Buchanan'
<DIV>
<DIV></DIV>
<DIV class=Wj3C7c><BR><B>Cc:</B> <A href="mailto:Dave_Landsiedel@bobcat.com"
target=_blank>Dave_Landsiedel@bobcat.com</A>; 'cisco voip'<BR><B>Subject:</B>
Re: [cisco-voip] What would cause DTMF not to go
through<BR></DIV></DIV></FONT><BR></DIV>
<DIV>
<DIV></DIV>
<DIV class=Wj3C7c>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>I was
doing some work on this Friday and there is definitely some noise generated
in-band by sccp phones on 8.4(1). If you take a packet capture and
listen to the audio it sounds like a "blurp" sound (very technical, I know)
every time you press a dtmf digit. I think what is happening is
that this combined with the in-band dtmf generated by the gateway (dtmf should
be out of band from phone to cucm to the gateway) can cause all kinds of wierd
problems on the receiving end. </FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN>I'm digging now to see if
there's a bug already opened. If not there will be one by the end of the
day.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<P><FONT size=2>-Ryan </FONT></P>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV><BR>
<DIV lang=en-us dir=ltr align=left>
<HR>
<FONT face=Tahoma size=2><B>From:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of </B>Nick
Thompson<BR><B>Sent:</B> Sunday, October 12, 2008 10:15 PM<BR><B>To:</B> Scott
Voll; James Buchanan<BR><B>Cc:</B> <A href="mailto:Dave_Landsiedel@bobcat.com"
target=_blank>Dave_Landsiedel@bobcat.com</A>; cisco voip<BR><B>Subject:</B>
Re: [cisco-voip] What would cause DTMF not to go through<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">I am also running into some
DTMF issues at an installation I am currently doing utilizing 7962s on the
latest firmware (SCCP42.8-4-1SR1S) as well as 7942s on firmware
SCCP42.8-4-1SR1S. However, I am using MGCP on my gateways. I've
got various users running into issues with unrecognized digits, multiple digit
presses, among other things. I'm actually glad to see a few others are
having this issue as the reports at this install have been popping up a little
more often.</SPAN></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">Has anybody tried a downgrade
of the phone firmware?</SPAN></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">Thanks.</SPAN></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<P><SPAN style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: Consolas">Nick
Thompson</SPAN></P>
<P><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: Consolas">Senior
Network Engineer</SPAN></P>
<P><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: Consolas">Corporate
Technologies, LLC</SPAN></P>
<P><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: Consolas">E-Mail: <A
href="mailto:nick.thompson@gocorptech.com" target=_blank><SPAN
style="COLOR: blue">nick.thompson@gocorptech.com</SPAN></A></SPAN></P>
<P><SPAN style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: Consolas"><A
href="http://www.gocorptech.com/" target=_blank><SPAN
style="COLOR: blue">http://www.gocorptech.com/</SPAN></A></SPAN></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt"> <A href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of
</B>Scott Voll<BR><B>Sent:</B> Thursday, October 09, 2008 3:25
PM<BR><B>To:</B> James Buchanan<BR><B>Cc:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>; <A
href="mailto:Dave_Landsiedel@bobcat.com"
target=_blank>Dave_Landsiedel@bobcat.com</A>; cisco voip<BR><B>Subject:</B>
Re: [cisco-voip] What would cause DTMF not to go through</SPAN></P></DIV>
<P> </P>
<DIV>
<DIV>
<P>more wide spread. They are G711, but thus far it's just one location
(multiple users) but they are the only ones that are using 7962 phones and
firmware <A href="http://8.4.1./" target=_blank>8.4.1.</A> Also. I
see a bunch of bugs for DTMF but they are all related to SIP / CTI but these
users are not using either of those.</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>Any more ideas?</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P style="MARGIN-BOTTOM: 12pt">Scott</P></DIV>
<DIV>
<P>On Tue, Oct 7, 2008 at 12:05 PM, James Buchanan <<A
href="mailto:jbuchanan@ctiusa.com" target=_blank>jbuchanan@ctiusa.com</A>>
wrote:</P>
<DIV>
<DIV>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">The rtp-nte is used typically
for SIP trunks. H245-alphanumeric is what you would typically use. Have you
determined this to be for one specific user or is it more
widespread?</SPAN></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt"> <A href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of
</B>Scott Voll<BR><B>Sent:</B> Tuesday, October 07, 2008 2:01 PM<BR><B>To:</B>
<A href="mailto:Dave_Landsiedel@bobcat.com"
target=_blank>Dave_Landsiedel@bobcat.com</A><BR><B>Cc:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>; cisco
voip<BR><B>Subject:</B> Re: [cisco-voip] What would cause DTMF not to go
through</SPAN></P></DIV>
<DIV>
<DIV>
<P> </P>
<DIV>
<DIV>
<P>H323</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>What's the difference between </P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P> dtmf-relay h245-alphanumeric</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>and </P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>dtmf-relay rtp-nte h245-alphanumeric </P></DIV>
<DIV>
<P>??</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>CMM blade with IOS 12.4(15)T4</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>Thanks</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P style="MARGIN-BOTTOM: 12pt">Scott</P></DIV>
<DIV>
<P>On Tue, Oct 7, 2008 at 11:09 AM, <<A
href="mailto:Dave_Landsiedel@bobcat.com"
target=_blank>Dave_Landsiedel@bobcat.com</A>> wrote:</P>
<P><BR><SPAN style="FONT-SIZE: 10pt">If using dial peer voice voip via a H323
gateway make sure you have the following line in that dial peer.</SPAN>
<BR><BR><SPAN style="FONT-SIZE: 10pt"> dtmf-relay rtp-nte
h245-alphanumeric</SPAN> <BR><SPAN
style="FONT-SIZE: 10pt"> <BR></SPAN><SPAN
style="COLOR: #004080">_________________________________</SPAN> </P></DIV>
<P> </P></DIV></DIV></DIV></DIV></DIV></DIV>
<P> </P></DIV></DIV></DIV></DIV></DIV></BLOCKQUOTE></DIV><BR></BODY></HTML>