Syed,<br><br>On your B-ACD, is the problem that your queuing is working but none of the prompt files are playing? What you have looks like my working configuration using the same B-ACD script version. I'm using different IOS, drop-through mode and different prompt files though. You have probably already done this, but maybe double check that the file names in your config are correct? <br>
<br><div class="gmail_quote"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><br>
3- B-ACD and AA Probblem: Announcements are not played.<br>
Using IOS: 12.4(20)T CCME 7.0(0)<br>
Below is the config:<br>
<br>
application<br>
service queue flash:app-b-acd-2.1.2.2.tcl<br>
param queue-len 15<br>
param aa-hunt1 7005<br>
param number-of-hunt-grps 1<br>
param queue-manager-debugs 1<br>
!<br>
service aa flash:app-b-acd-aa-2.1.2.2.tcl<br>
paramspace english index 1<br>
param number-of-hunt-grps 1<br>
param handoff-string aa<br>
param dial-by-extension-option 2<br>
paramspace english language en<br>
param max-time-vm-retry 2<br>
param aa-pilot 7000<br>
param max-extension-length 4<br>
paramspace english location flash:<br>
param second-greeting-time 45<br>
param welcome-prompt _bacd_welcome.au<br>
param call-retry-timer 10<br>
param voice-mail 6007<br>
param max-time-call-retry 180<br>
param service-name queue<br>
!<br>
dial-peer voice 50 voip<br>
service aa<br>
destination-pattern 7000<br>
session target ipv4:<a href="http://10.1.1.1" target="_blank">10.1.1.1</a><br>
incoming called-number 7000<br>
dtmf-relay h245-alphanumeric<br>
codec g711alaw<br>
!<br>
ephone-hunt 1 sequential<br>
pilot 7005<br>
list 7010,7011,7012<br>
!<br>
</blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>