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<p class=MsoNormal><span style='color:#1F497D'>The ServerUpdatesWizard 2.0.9
include CSA version which blocks VNC. The console would have popped up a “VNC
do you want to allow?” which you would have to say yes or timeout would
disallow and block. I went through this two weekends ago.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I would not uninstall the
updates but have someone at console stop CSA and restart it. Then VNC in and
hit Yes and remember always allow.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>When you say web access do you
mean you can not get to http://server/web/sa ?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>There is where remote KVM or iLO
Advanced Feature Pack licensing would help and are worth the investment.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>This isn’t the first time
CSA has created connectivity issues with a CSA update, I’ve grown used to
being at console or ip kvm for updates.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Joe Rackowski<br>
<b>Sent:</b> Thursday, October 30, 2008 1:57 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Lost remote access to Unity after applying patches<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I installed MS patches on a W2k3 SP2 server using Cisco
Unity Update Wizard version 2.0(10). Unity is version 5.01 VMO server with
Exchnage 2003 SP2 installed on box. Patches were applied using VNC
4.12. CSA was installed on the server but was disabled prior to starting
the wizard. MS TS is not enabled on the server as the customer does not
have/use TS. Prior to the patching the system both RDC and VNC were used
to access the server.<o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>At the end of the update I lost remote access to the server
through VNC. I tried both RDC and web access…both do not work.
Remote Access Connection Mgr. service and TS services have been stopped/restarted
and the server has been reset twice……. VM is up and running
at this time with no reported issues. <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal>TAC is requesting that I uninstall the patches applied by
the update and determine whether I have remote access restored. I’m
reluctant to do that because I’m not at all confident that won’t
disable Unity and possibly require a rebuild of the server. Has anyone
run into anything like this? Any other ideas, suggestions to resolve this
issue? <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><i>Joe Rackowski CCDA, MCSE, CNE</i><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
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