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<title>Re: [cisco-voip] Date/Time Issue</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Chris,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You got it! Thanks for the info and the help. Not sure how I
missed the patch other than we did not have any 7961’s at the time. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Thanks</span><span style='color:#1F497D'><o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Mark</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Chris Ward
[mailto:chrward@cisco.com] <br>
<b>Sent:</b> Thursday, October 30, 2008 5:58 AM<br>
<b>To:</b> Mark Pratt; Jason Aarons (US); cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Date/Time Issue<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi
Mark,<br>
<br>
The phone load you are running is not a DST patched phone load. So I
don’t think you applied all the required DST patches. The issue you
described sounds similar to <br>
CSCsi09102.<br>
<br>
Chris Ward <o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:
</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Mark
Pratt <<a href="Mark.Pratt@wageworks.com">Mark.Pratt@wageworks.com</a>><br>
<b>Date: </b>Wed, 29 Oct 2008 14:19:50 -0700<br>
<b>To: </b>Chris Ward <<a href="chrward@cisco.com">chrward@cisco.com</a>>,
"Jason Aarons (US)" <<a href="jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>>,
"<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>"
<<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>RE: [cisco-voip] Date/Time Issue<br>
<br>
<span style='color:#1F497D'>I remember the DST patches last year, and did apply
the ones the pertained to this version of CM. There is always the chance that something
was missed. As far as SR’s yes there are ones to be applied (scheduled
for our next maintenance window in fact.) <br>
<br>
I guess I was mostly curious because it only affected one site out of 5 and the
site that was affected uses the same date/time group as 2 sites that were not
affected. And that just rebooting the phones fixed the issue, which would
indicate to me the date/time group was correct. Also there are three
other sites that register to that subscriber though they are all in different
time zones and it only affected the CT. <br>
<br>
Like I said, just curious as to what may have happened. I appreciate every ones
input and I will look back at the DT patches and see if something was missed.<br>
<br>
</span><br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Thanks<br>
Mark<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Chris Ward [<a
href="mailto:chrward@cisco.com">mailto:chrward@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, October 29, 2008 1:54 PM<br>
<b>To:</b> Mark Pratt; Jason Aarons (US); <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Date/Time Issue<br>
</span><br>
<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Are there any
service releases on the following:<br>
<br>
<span style='color:#1E487C'>4.1(3)<br>
2000.4.5a<br>
<br>
</span><br>
There was a huge set of DST patches that were published last march due to the
change in US DST shifts (3 weeks earlier and 1 week later). I would say by
looking at the phone load and these versions above, that you probably
don’t have most of these DST patches.<br>
<br>
Please see:<br>
<a href="http://www.cisco.com/en/US/ts/fn/620/fn62669.html">http://www.cisco.com/en/US/ts/fn/620/fn62669.html</a><br>
<br>
<br>
Chris Ward </span><o:p></o:p></p>
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<p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
<b>From: </b>Mark Pratt <<a href="Mark.Pratt@wageworks.com">Mark.Pratt@wageworks.com</a>><br>
<b>Date: </b>Wed, 29 Oct 2008 13:48:04 -0700<br>
<b>To: </b>"Jason Aarons (US)" <<a
href="jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>>, "<a
href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a
href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] Date/Time Issue<br>
<br>
<span style='color:#1F497D'>Jason<br>
<br>
7960 P00308000400<br>
7961 SCCP41.8-2-1S<br>
4.1(3)<br>
2000.4.5a<br>
<br>
</span><br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Thanks<br>
Mark<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Aarons (US) [<a
href="mailto:jason.aarons@us.didata.com">mailto:jason.aarons@us.didata.com</a>]
<br>
<b>Sent:</b> Wednesday, October 29, 2008 1:19 PM<br>
<b>To:</b> Mark Pratt; <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Date/Time Issue<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
<span style='color:#1F497D'>What a) model phone and b) device phone load and
c) version CallManager and d) what OS Update version if 4x<br>
<br>
<br>
<br>
</span><br>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Mark Pratt<br>
<b>Sent:</b> Wednesday, October 29, 2008 2:54 PM<br>
<b>To:</b> <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Date/Time Issue<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
<span style='color:#1F497D'>Sorry, forgot to mention that rebooting the phones
corrected the time.<br>
<br>
</span><br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Thanks<br>
Mark<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff [<a
href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>] <br>
<b>Sent:</b> Wednesday, October 29, 2008 11:30 AM<br>
<b>To:</b> Mark Pratt; <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Date/Time Issue<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
</span><span style='font-size:10.0pt;font-family:"Lucida Sans","sans-serif";
color:blue'>Check whether those subscribers are set to adjust the time
automatically for DST (assuming they are Windows CCM).<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
</span><br>
<span style='font-size:10.0pt'>-Ryan <br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><br>
</span><br>
<o:p></o:p></p>
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<br>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Mark Pratt<br>
<b>Sent:</b> Wednesday, October 29, 2008 1:49 PM<br>
<b>To:</b> <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Date/Time Issue<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi
all,<br>
<br>
I had a weird instance occur on Monday. One of our offices opened and noticed
that the time on most of their phones (80%) was off by an hour. This
office is located in the Central Time Zone. We have other offices in the CT
that were not off at all. All offices in the CT use the same date/time group.
The only difference between these 2 locations is the server they register to. I
checked and the server times are within 15 seconds of each other. All of
our other offices in PT, MT ET were fine as well and they also register to one
of these two servers.<br>
<br>
Anybody got any ideas?<br>
<br>
Thanks,<br>
Mark<br>
</span><br>
<b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:#666666'>Mark
Pratt <br>
</span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#666666'>IPT Specialist, IT Operations<br>
<b>Direct:</b> 480-291-0431 <br>
<a href="mark.pratt@wageworks.com">mark.pratt@wageworks.com</a><br>
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