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<p class=MsoNormal>I installed MS patches on a W2k3 SP2 server using Cisco
Unity Update Wizard version 2.0(10). Unity is version 5.01 VMO server with
Exchnage 2003 SP2 installed on box. Patches were applied using VNC
4.12. CSA was installed on the server but was disabled prior to starting
the wizard. MS TS is not enabled on the server as the customer does not
have/use TS. Prior to the patching the system both RDC and VNC were used
to access the server.</p>
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<p class=MsoNormal>At the end of the update I lost remote access to the server through
VNC. I tried both RDC and web access…both do not work. Remote
Access Connection Mgr. service and TS services have been stopped/restarted and
the server has been reset twice……. VM is up and running at
this time with no reported issues. </p>
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<p class=MsoNormal>TAC is requesting that I uninstall the patches applied by
the update and determine whether I have remote access restored. I’m
reluctant to do that because I’m not at all confident that won’t
disable Unity and possibly require a rebuild of the server. Has anyone
run into anything like this? Any other ideas, suggestions to resolve this
issue? </p>
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<p class=MsoNormal><i>Joe Rackowski CCDA, MCSE, CNE</i></p>
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