Is the router in production? maybe you can try a different IOS version or B-ACD script version (not sure what the latest/greatest is right now). I'm grasping at straws at this point though, sorry. It sounds like it should work from what you've said.<br>
<br><div class="gmail_quote">On Fri, Oct 31, 2008 at 1:23 AM, Syed Khalid Ali <span dir="ltr"><<a href="mailto:syed.khalid.khursheed@gmail.com">syed.khalid.khursheed@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
No,<br>
<br>
Phones are not configured to be logged-in/out. The hunt group is<br>
working fine when the pilot number is dialed. I even tried the example<br>
config that comes with b-acd and aa readme file and that one is not<br>
working as well. Same problem phone(s) show " 1 call in queue" and the<br>
light on handset blinks.<br>
<br>
Thanks<br>
<font color="#888888">Khalid<br>
</font><div><div></div><div class="Wj3C7c"><br>
On Thu, Oct 30, 2008 at 5:30 PM, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>> wrote:<br>
> Khalid,<br>
><br>
> Are your phones setup to be logged in/out of the hunt group? Might be<br>
> something to check.. sounds like they are setup right and just logged out<br>
> maybe?<br>
><br>
> !<br>
> telephony-service<br>
> hunt-group logout HLog<br>
> !<br>
><br>
> On Wed, Oct 29, 2008 at 6:38 AM, Syed Khalid Ali<br>
> <<a href="mailto:syed.khalid.khursheed@gmail.com">syed.khalid.khursheed@gmail.com</a>> wrote:<br>
>><br>
>> Dear all,<br>
>><br>
>> I am able implement the CME B-ACD. The dial-by extension option is<br>
>> working fine but when I select the hunt group option which is 1 (in<br>
>> this case) or 0 for operator, either nothing happens or the call is<br>
>> transfered to IP phones and phone display "ONE CALL IN QUEUE" but do<br>
>> not ring and red-light on the handset starts to blink for sometime.<br>
>> Also during configuration, router showed a number of parmas not<br>
>> registerd.<br>
>> Using CCME 7.0(0) and IOS 12.4(20)T<br>
>> Below is the config:<br>
>><br>
>> application<br>
>> service queue flash:app-b-acd-2.1.2.2.tcl<br>
>> param queue-len 15<br>
>> param aa-hunt1 7005<br>
>> param number-of-hunt-grps 1<br>
>> param queue-manager-debugs 1<br>
>> !<br>
>> service aa flash:app-b-acd-aa-2.1.2.2.tcl<br>
>> paramspace english index 1<br>
>> param number-of-hunt-grps 1<br>
>> param dial-by-extension-option 3<br>
>> param handoff-string aa<br>
>> paramspace english language en<br>
>> param max-time-vm-retry 3<br>
>> param max-extension-length 4<br>
>> param aa-pilot 7000<br>
>> paramspace english location flash:<br>
>> param second-greeting-time 45<br>
>> param welcome-prompt _bacd_welcome.au<br>
>> param max-time-call-retry 600<br>
>> param voice-mail 1003<br>
>> param service-name queue<br>
>> !<br>
>> dial-peer voice 60 voip<br>
>> service aa<br>
>> destination-pattern 7000<br>
>> session target ipv4:<a href="http://10.1.1.1" target="_blank">10.1.1.1</a><br>
>> incoming called-number 7000<br>
>> dtmf-relay h245-alphanumeric<br>
>> codec g711ulaw<br>
>> !<br>
>> ephone-hunt 2 sequential<br>
>> pilot 7005<br>
>> list 1001, 1002<br>
>> timeout 10, 10<br>
>> statistics collect<br>
>><br>
>> --<br>
>> Thanks,<br>
>> Syed Khalid Ali<br>
><br>
><br>
><br>
> --<br>
> Ed Leatherman<br>
> Assistant Director, Voice Services<br>
> West Virginia University<br>
> Telecommunications and Network Operations<br>
><br>
</div></div></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>