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<DIV dir=ltr align=left><SPAN class=807250422-04112008><FONT face="Lucida Sans"
color=#0000ff size=2>Did you reboot after installing the TSP? You need to
reboot both after installation and after configuration for it to work
properly.</FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/plain format -->
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of
</B>SullivanB@ajiusa.com<BR><B>Sent:</B> Tuesday, November 04, 2008 4:55
PM<BR><B>To:</B> Bennie.Grant@mettoni.com; cisco@cips.nl;
cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip] Installing Cisco
TSP Driver<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">I installed TAPI application
from Julmar – I can dial via my Modem, but I do not see any Cisco
devices.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Thank you for your help with
this.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Brandon<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Bennie Grant
[mailto:Bennie.Grant@mettoni.com] <BR><B>Sent:</B> Tuesday, November 04, 2008
4:44 PM<BR><B>To:</B> Sullivan, Brandon; cisco@cips.nl;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Installing Cisco
TSP Driver<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">But do you even seen them listed
in the applications I mentioned below? If you do, that means the TSP is working
but there is just some GUI issue. If you cannot, then the TSP is not working at
all<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Also, have you tried
reinstalling it from the CUCM? It should install over the top and retain the
previous settings<o:p></o:p></SPAN></P>
<DIV>
<P class=MsoNormal><SPAN lang=EN-GB
style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"><o:p> </o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
SullivanB@ajiusa.com [mailto:SullivanB@ajiusa.com] <BR><B>Sent:</B> Tuesday,
November 04, 2008 4:33 PM<BR><B>To:</B> Bennie Grant; cisco@cips.nl;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Installing Cisco
TSP Driver<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">I can control my modem via the
Outlook Call menu item. I just can’t select the Cisco IP phone or
softphone application as my outbound line.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Brandon<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Bennie Grant
[mailto:Bennie.Grant@mettoni.com] <BR><B>Sent:</B> Tuesday, November 04, 2008
4:12 PM<BR><B>To:</B> Sullivan, Brandon; cisco@cips.nl;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Installing Cisco
TSP Driver<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Is the TSP itself actually
working though – can you control devices via Microsoft Phone Dialer or TAPI
Softphone from Julmar.com?</SPAN><SPAN lang=EN-GB
style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"><o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
SullivanB@ajiusa.com [mailto:SullivanB@ajiusa.com] <BR><B>Sent:</B> Tuesday,
November 04, 2008 4:10 PM<BR><B>To:</B> Bennie Grant; cisco@cips.nl;
cisco-voip@puck.nether.net<BR><B>Subject:</B> RE: [cisco-voip] Installing Cisco
TSP Driver<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">The service is started. I
can configure other telephony services provider there; just not the Cisco TSP
item.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">I have even tried to copy the
registry settings and file folder in program folders for this program, but I
still cannot configure it nor does it work.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Thanks,<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Brandon<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Bennie Grant<BR><B>Sent:</B> Tuesday, November 04, 2008 4:04
PM<BR><B>To:</B> cips; cisco-voip@puck.nether.net<BR><B>Subject:</B> Re:
[cisco-voip] Installing Cisco TSP Driver<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Also – make sure the “telephony”
service in Windows is started?<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<P class=MsoNormal><SPAN lang=EN-GB
style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"><o:p> </o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>cips<BR><B>Sent:</B> Tuesday, November 04, 2008 4:01
PM<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> Re: [cisco-voip]
Installing Cisco TSP Driver<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d">Maybe a windows user-rights
issue?<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN style="COLOR: #1f497d"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>SullivanB@ajiusa.com<BR><B>Sent:</B> dinsdag 4 november 2008
20:58<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip]
Installing Cisco TSP Driver<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><SPAN lang=NL><o:p> </o:p></SPAN></P>
<P class=MsoNormal>Hello all – I’m new to the list and administration of a
CCM.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>I am running Windows XP SP3. I did a fresh installation
of windows and installed:<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Office 2007 SP1<o:p></o:p></P>
<P class=MsoNormal>IE7<o:p></o:p></P>
<P class=MsoNormal>Adobe<o:p></o:p></P>
<P class=MsoNormal>Other Miscellaneous Programs (should have no effect on
telephony).<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Then I installed Cisco TSP and Cisco IP
Communicator.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>At first, the Cisco TSP was working, I could dial from
Outlook. Now, however, I cannot.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>I can see the Cisco TSP in Phone & Modem settings, but
the configure button is grayed out.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>I have tried uninstall and reinstall with no
luck.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>IP communicator is working fine.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>It is not a server issue; both programs run fine from another
machine.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Does anyone have any suggestions or even a starting
point? All troubleshooting advice I find advises to open the program and
set the Trace level higher, but I cannot get that far.<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Any help is appreciated!<o:p></o:p></P>
<P class=MsoNormal><o:p> </o:p></P>
<P class=MsoNormal>Thank you,<o:p></o:p></P>
<P class=MsoNormal>Brandon <I><SPAN
style="FONT-SIZE: 10pt"><o:p></o:p></SPAN></I></P>
<P class=MsoNormal><o:p> </o:p></P>
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