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<DIV dir=ltr align=left><SPAN class=337411614-11112008><FONT face="Lucida Sans"
color=#0000ff size=2>You need to create a remote support account and provide it
to the TAC CSE. That person will have to use it to get root access from
your desktop using MeetingPlace, WebEx, or your favorite remote access
tool. </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=337411614-11112008><FONT face="Lucida Sans"
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=337411614-11112008><FONT face="Lucida Sans"
color=#0000ff size=2>If you don't mind I'd like to get your SR number as
well.</FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/plain format -->
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Pedro
Nogueira<BR><B>Sent:</B> Tuesday, November 11, 2008 6:55 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] help about entering
in root mode in Call Manager 6.1.2<BR></FONT><BR></DIV>
<DIV></DIV>
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<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hello,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have a problem with licenses in
Call Manager 6.1.2 and Cisco Tac suggested me to enter in root mode and load the
license files directly to sftp root, but to do it I need to enter in root mode;
anyone knows how to do it? (Enter root mode) or how to
pass to Linux mode console ? Or how to load the files to sftp root
?<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Thanks,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Pedro<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
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style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <o:p></o:p></SPAN></FONT></P></DIV></BODY></HTML>