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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If the locale on the logged off phone is different to the
locale in the user id or UDP then the phone will reboot on EM login, clearing
all call history. I’ve come across this myself.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Dan<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>steve.siltman@assurant.com<br>
<b><span style='font-weight:bold'>Sent:</span></b> 17 November 2008 18:36<br>
<b><span style='font-weight:bold'>To:</span></b> Wes Sisk<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Call
History has been deleted</span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'><br>
</span></font><font size=2 face=sans-serif><span style='font-size:10.0pt;
font-family:sans-serif'>Yes, he does login to the phone. The history
apparently clears at night or over the weekend every few weeks.</span></font> <br>
<br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal><b><font size=1 face=sans-serif><span style='font-size:
7.5pt;font-family:sans-serif;font-weight:bold'>Wes Sisk
<wsisk@cisco.com></span></font></b><font size=1 face=sans-serif><span
style='font-size:7.5pt;font-family:sans-serif'> </span></font><o:p></o:p></p>
<p><font size=1 face=sans-serif><span style='font-size:7.5pt;font-family:
sans-serif'>2008-11-17 10:54</span></font> <o:p></o:p></p>
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<p class=MsoNormal><font size=1 face=sans-serif><span style='font-size:
7.5pt;font-family:sans-serif'>steve.siltman@assurant.com</span></font> <o:p></o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><font size=1
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<p class=MsoNormal><font size=1 face=sans-serif><span style='font-size:
7.5pt;font-family:sans-serif'>cisco-voip@puck.nether.net, Tim Davis
<voipneteng@gmail.com></span></font> <o:p></o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><font size=1
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<p class=MsoNormal><font size=1 face=sans-serif><span style='font-size:
7.5pt;font-family:sans-serif'>Re: [cisco-voip] Call History has been
deleted</span></font><o:p></o:p></p>
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<br>
<br>
is he being logged in/out of the phone?<br>
<br>
On 11/17/2008 11:29 AM, <a href="mailto:steve.siltman@assurant.com">steve.siltman@assurant.com</a>
wrote: <br>
</span></font><font size=2 face=sans-serif><span style='font-size:10.0pt;
font-family:sans-serif'><br>
He has Extension Mobility enabled and the <st1:country-region w:st="on"><st1:place
w:st="on">Germany</st1:place></st1:country-region> locale. He swears
he's not hitting the clear Call History button. </span></font> <font
size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'><br>
<br>
-Steve </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=1 face=sans-serif><span style='font-size:
7.5pt;font-family:sans-serif;font-weight:bold'>Wes Sisk </span></font></b><a
href="mailto:wsisk@cisco.com"><b><font size=1 face=sans-serif><span
style='font-size:7.5pt;font-family:sans-serif;font-weight:bold'><wsisk@cisco.com></span></font></b></a><font
size=1 face=sans-serif><span style='font-size:7.5pt;font-family:sans-serif'> </span></font><o:p></o:p></p>
<p><font size=1 face=sans-serif><span style='font-size:7.5pt;font-family:
sans-serif'>2008-11-17 10:02</span></font> <o:p></o:p></p>
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face=sans-serif><span style='font-size:7.5pt;font-family:sans-serif'>To</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><a href="mailto:steve.siltman@assurant.com"><font
size=1 face=sans-serif><span style='font-size:7.5pt;font-family:sans-serif'>steve.siltman@assurant.com</span></font></a>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=1 face=sans-serif><span style='font-size:
7.5pt;font-family:sans-serif'>Tim Davis </span></font><a
href="mailto:voipneteng@gmail.com"><font size=1 face=sans-serif><span
style='font-size:7.5pt;font-family:sans-serif'><voipneteng@gmail.com></span></font></a><font
size=1 face=sans-serif><span style='font-size:7.5pt;font-family:sans-serif'>,
</span></font><a href="mailto:cisco-voip@puck.nether.net"><font size=1
face=sans-serif><span style='font-size:7.5pt;font-family:sans-serif'>cisco-voip@puck.nether.net</span></font></a>
<o:p></o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><font size=1
face=sans-serif><span style='font-size:7.5pt;font-family:sans-serif'>Subject</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=1 face=sans-serif><span style='font-size:
7.5pt;font-family:sans-serif'>Re: [cisco-voip] Call History has been
deleted</span></font><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<br>
<br>
What are the other differences between your phone and user phone?
Extension Mobility? IPCC Express / agent phone? .... ?<br>
<br>
/Wes<br>
<br>
On 11/11/2008 11:05 AM, <a href="mailto:steve.siltman@assurant.com">steve.siltman@assurant.com</a>
wrote: </span></font><font size=2 face=sans-serif><span style='font-size:10.0pt;
font-family:sans-serif'><br>
<br>
I've been unable to duplicate this with my 7970 phone. I setup a test
phone using a 7941 and I'm still unable to recreate losing the call history on
the phone.</span></font> <font size=2 face=sans-serif><span style='font-size:
10.0pt;font-family:sans-serif'><br>
I've reset and unplugged power from the phone but the history remains. I'm
glad that the history is still there but I still don't know why one of my users
is losing his phone history every 2-3 weeks. The user says that its
happening sometime on a weekend. We upgraded to v6.1.2 on July 5th and
its been running stable since.</span></font> <font size=2 face=sans-serif><span
style='font-size:10.0pt;font-family:sans-serif'><br>
<br>
Steve Siltman<br>
Assurant Corporate Technology<br>
Network Engineer - Cisco CCVP<br>
Work: 651-361-4752<br>
Cell: 651-336-5563</span></font><u><font color=blue><span style='color:blue'><br>
</span></font></u><a href="mailto:steve.siltman@assurant.com"><font size=2
face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>steve.siltman@assurant.com</span></font></a>
<o:p></o:p></p>
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<p class=MsoNormal><b><font size=1 face=sans-serif><span style='font-size:
7.5pt;font-family:sans-serif;font-weight:bold'>"Tim Davis" </span></font></b><a
href="mailto:voipneteng@gmail.com"><b><font size=1 face=sans-serif><span
style='font-size:7.5pt;font-family:sans-serif;font-weight:bold'><voipneteng@gmail.com></span></font></b></a><font
size=1 face=sans-serif><span style='font-size:7.5pt;font-family:sans-serif'> </span></font><o:p></o:p></p>
<p><font size=1 face=sans-serif><span style='font-size:7.5pt;font-family:
sans-serif'>2008-11-10 14:53</span></font> <o:p></o:p></p>
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<p class=MsoNormal align=right style='text-align:right'><font size=1
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><a href="mailto:steve.siltman@assurant.com"><font
size=1 face=sans-serif><span style='font-size:7.5pt;font-family:sans-serif'>steve.siltman@assurant.com</span></font></a>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'><a href="mailto:cisco-voip@puck.nether.net"><font
size=1 face=sans-serif><span style='font-size:7.5pt;font-family:sans-serif'>cisco-voip@puck.nether.net</span></font></a>
<o:p></o:p></span></font></p>
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<p class=MsoNormal align=right style='text-align:right'><font size=1
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<p class=MsoNormal><font size=1 face=sans-serif><span style='font-size:
7.5pt;font-family:sans-serif'>Re: [cisco-voip] Call History has been
deleted</span></font><o:p></o:p></p>
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face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
<br>
<br>
<br>
I believe that information is deleted if the phone is reset. You might look at
the possibility that the phone is losing power and/or network connection.<br>
<br>
On Mon, Nov 10, 2008 at 2:32 PM, <<a href="mailto:steve.siltman@assurant.com">steve.siltman@assurant.com</a>>
wrote: </span></font><font size=2 face=sans-serif><span style='font-size:10.0pt;
font-family:sans-serif'><br>
<br>
What would cause the Call History on a Cisco IP Phone to be deleted or removed?
This is the directories page where Missed, Recieved and Placed call
information is stored.</span></font> <font size=2 face=sans-serif><span
style='font-size:10.0pt;font-family:sans-serif'><br>
I've got a user who complains this is being deleted but I'm unable to recreate
the issue on my phone.</span></font> <font size=2 face=sans-serif><span
style='font-size:10.0pt;font-family:sans-serif'><br>
<br>
Call Manager v6.1.2</span></font> <font size=2 face=sans-serif><span
style='font-size:10.0pt;font-family:sans-serif'><br>
Cisco IP Phone 7941</span></font> <font size=2 face=sans-serif><span
style='font-size:10.0pt;font-family:sans-serif'><br>
<br>
Thanks,</span></font> <font size=2 face=sans-serif><span style='font-size:10.0pt;
font-family:sans-serif'><br>
<br>
Steve Siltman<br>
Assurant Corporate Technology</span></font><u><font color=blue><span
style='color:blue'><br>
</span></font></u><a href="mailto:steve.siltman@assurant.com" target="_blank"><font
size=2 face=sans-serif><span style='font-size:10.0pt;font-family:sans-serif'>steve.siltman@assurant.com</span></font></a>
<br>
<br>
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you. <o:p></o:p></span></font></p>
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<tt><font face="Courier New">_______________________________________________</font></tt><br>
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12.0pt'>This e-mail message and all attachments transmitted with it may contain
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attachments is strictly prohibited. If you have received this message in error,
please notify the sender immediately and delete this message and all copies and
backups thereof. <o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Thank
you. <o:p></o:p></span></font></p>
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face="Times New Roman"><span style='font-size:12.0pt'>
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12.0pt'>This e-mail message and all attachments transmitted with it may contain
legally privileged and/or confidential information intended solely for the use
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recipient, you are hereby notified that any reading, dissemination,
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attachments is strictly prohibited. If you have received this message in error,
please notify the sender immediately and delete this message and all copies and
backups thereof.<o:p></o:p></span></font></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'>Thank
you.<o:p></o:p></span></font></p>
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<pre>
This email is from 2e2 UK Limited. The contents of this email and
any attachments are confidential to the intended recipient. They may
not be disclosed to or used by or copied in any way by anyone other
than the intended recipient. If this email is received in error,
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then delete it.
Please note that neither 2e2 UK Limited nor the sender accepts any
responsibility for viruses and it is your responsibility to scan or
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2e2 UK Limited is a company registered in England with registered
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Benham Valence, Speen, Near Newbury, Berks RG20 8LU. For further
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