<br><font size=2 face="sans-serif">Yes, he does login to the phone. The
history apparently clears at night or over the weekend every few weeks.</font>
<br>
<br>
<br>
<br>
<table width=100%>
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<td width=40%><font size=1 face="sans-serif"><b>Wes Sisk <wsisk@cisco.com></b>
</font>
<p><font size=1 face="sans-serif">2008-11-17 10:54</font>
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<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">steve.siltman@assurant.com</font>
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<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><font size=1 face="sans-serif">cisco-voip@puck.nether.net, Tim Davis
<voipneteng@gmail.com></font>
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<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Re: [cisco-voip] Call History has been
deleted</font></table>
<br>
<table>
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<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=3>is he being logged in/out of the phone?<br>
<br>
On 11/17/2008 11:29 AM, </font><a href=mailto:steve.siltman@assurant.com><font size=3 color=blue><u>steve.siltman@assurant.com</u></font></a><font size=3>
wrote: </font>
<br><font size=2 face="sans-serif"><br>
He has Extension Mobility enabled and the Germany locale. He swears
he's not hitting the clear Call History button. </font><font size=3>
</font><font size=2 face="sans-serif"><br>
<br>
-Steve </font><font size=3><br>
<br>
</font>
<table width=100%>
<tr valign=top>
<td width=32%><font size=1 face="sans-serif"><b>Wes Sisk </b></font><a href=mailto:wsisk@cisco.com><font size=1 color=blue face="sans-serif"><b><u><wsisk@cisco.com></u></b></font></a><font size=1 face="sans-serif">
</font>
<p><font size=1 face="sans-serif">2008-11-17 10:02</font><font size=3>
</font>
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<br>
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<td width=10%>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td width=89%><a href=mailto:steve.siltman@assurant.com><font size=1 color=blue face="sans-serif"><u>steve.siltman@assurant.com</u></font></a><font size=3>
</font>
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<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><font size=1 face="sans-serif">Tim Davis </font><a href=mailto:voipneteng@gmail.com><font size=1 color=blue face="sans-serif"><u><voipneteng@gmail.com></u></font></a><font size=1 face="sans-serif">,
</font><a href="mailto:cisco-voip@puck.nether.net"><font size=1 color=blue face="sans-serif"><u>cisco-voip@puck.nether.net</u></font></a><font size=3>
</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Re: [cisco-voip] Call History has been
deleted</font></table>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=50%>
<td width=50%></table>
<br></table>
<br><font size=3><br>
<br>
<br>
What are the other differences between your phone and user phone? Extension
Mobility? IPCC Express / agent phone? .... ?<br>
<br>
/Wes<br>
<br>
On 11/11/2008 11:05 AM, </font><a href=mailto:steve.siltman@assurant.com><font size=3 color=blue><u>steve.siltman@assurant.com</u></font></a><font size=3>
wrote: </font><font size=2 face="sans-serif"><br>
<br>
I've been unable to duplicate this with my 7970 phone. I setup a
test phone using a 7941 and I'm still unable to recreate losing the call
history on the phone.</font><font size=3> </font><font size=2 face="sans-serif"><br>
I've reset and unplugged power from the phone but the history remains.
I'm glad that the history is still there but I still don't know why
one of my users is losing his phone history every 2-3 weeks. The
user says that its happening sometime on a weekend. We upgraded to
v6.1.2 on July 5th and its been running stable since.</font><font size=3>
</font><font size=2 face="sans-serif"><br>
<br>
Steve Siltman<br>
Assurant Corporate Technology<br>
Network Engineer - Cisco CCVP<br>
Work: 651-361-4752<br>
Cell: 651-336-5563</font><font size=3 color=blue><u><br>
</u></font><a href=mailto:steve.siltman@assurant.com><font size=2 color=blue face="sans-serif"><u>steve.siltman@assurant.com</u></font></a><font size=3>
<br>
</font>
<table width=100%>
<tr valign=top>
<td width=46%><font size=1 face="sans-serif"><b>"Tim Davis" </b></font><a href=mailto:voipneteng@gmail.com><font size=1 color=blue face="sans-serif"><b><u><voipneteng@gmail.com></u></b></font></a><font size=1 face="sans-serif">
</font>
<p><font size=1 face="sans-serif">2008-11-10 14:53</font><font size=3>
</font>
<td width=53%>
<br>
<table width=100%>
<tr valign=top>
<td width=15%>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td width=84%><a href=mailto:steve.siltman@assurant.com><font size=1 color=blue face="sans-serif"><u>steve.siltman@assurant.com</u></font></a><font size=3>
</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td><a href="mailto:cisco-voip@puck.nether.net"><font size=1 color=blue face="sans-serif"><u>cisco-voip@puck.nether.net</u></font></a><font size=3>
</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Re: [cisco-voip] Call History has been
deleted</font></table>
<br><font size=3><br>
</font>
<br>
<table width=100%>
<tr valign=top>
<td width=50%>
<td width=50%></table>
<br></table>
<br><font size=3><br>
<br>
<br>
<br>
I believe that information is deleted if the phone is reset. You might
look at the possibility that the phone is losing power and/or network connection.<br>
<br>
On Mon, Nov 10, 2008 at 2:32 PM, <</font><a href=mailto:steve.siltman@assurant.com><font size=3 color=blue><u>steve.siltman@assurant.com</u></font></a><font size=3>>
wrote: </font><font size=2 face="sans-serif"><br>
<br>
What would cause the Call History on a Cisco IP Phone to be deleted or
removed? This is the directories page where Missed, Recieved and
Placed call information is stored.</font><font size=3> </font><font size=2 face="sans-serif"><br>
I've got a user who complains this is being deleted but I'm unable to recreate
the issue on my phone.</font><font size=3> </font><font size=2 face="sans-serif"><br>
<br>
Call Manager v6.1.2</font><font size=3> </font><font size=2 face="sans-serif"><br>
Cisco IP Phone 7941</font><font size=3> </font><font size=2 face="sans-serif"><br>
<br>
Thanks,</font><font size=3> </font><font size=2 face="sans-serif"><br>
<br>
Steve Siltman<br>
Assurant Corporate Technology</font><font size=3 color=blue><u><br>
</u></font><a href=mailto:steve.siltman@assurant.com target=_blank><font size=2 color=blue face="sans-serif"><u>steve.siltman@assurant.com</u></font></a><font size=3>
<br>
<br>
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