<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type">
</head>
<body bgcolor="#ffffff" text="#000000">
is he being logged in/out of the phone?<br>
<br>
On 11/17/2008 11:29 AM, <a class="moz-txt-link-abbreviated" href="mailto:steve.siltman@assurant.com">steve.siltman@assurant.com</a> wrote:
<blockquote
cite="mid:OF791AF9CC.3F9A1371-ON85257504.005A45A0-86257504.005AC246@assurant.com"
type="cite"><br>
<font face="sans-serif" size="2">He has Extension Mobility enabled
and
the Germany locale. He swears he's not hitting the clear Call History
button. </font>
<br>
<font face="sans-serif" size="2"><br>
-Steve </font>
<br>
<br>
<br>
<table width="100%">
<tbody>
<tr valign="top">
<td width="40%"><font face="sans-serif" size="1"><b>Wes Sisk
<a class="moz-txt-link-rfc2396E" href="mailto:wsisk@cisco.com"><wsisk@cisco.com></a></b>
</font>
<p><font face="sans-serif" size="1">2008-11-17 10:02</font>
</p>
</td>
<td width="59%">
<table width="100%">
<tbody>
<tr valign="top">
<td>
<div align="right"><font face="sans-serif" size="1">To</font></div>
</td>
<td><font face="sans-serif" size="1"><a class="moz-txt-link-abbreviated" href="mailto:steve.siltman@assurant.com">steve.siltman@assurant.com</a></font>
</td>
</tr>
<tr valign="top">
<td>
<div align="right"><font face="sans-serif" size="1">cc</font></div>
</td>
<td><font face="sans-serif" size="1">Tim Davis
<a class="moz-txt-link-rfc2396E" href="mailto:voipneteng@gmail.com"><voipneteng@gmail.com></a>,
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></font>
</td>
</tr>
<tr valign="top">
<td>
<div align="right"><font face="sans-serif" size="1">Subject</font></div>
</td>
<td><font face="sans-serif" size="1">Re: [cisco-voip]
Call History has been
deleted</font></td>
</tr>
</tbody>
</table>
<br>
<table>
<tbody>
<tr valign="top">
<td>
<br>
</td>
<td><br>
</td>
</tr>
</tbody>
</table>
<br>
</td>
</tr>
</tbody>
</table>
<br>
<br>
<br>
<font size="3">What are the other differences between your phone and
user phone? Extension Mobility? IPCC Express / agent phone?
.... ?<br>
<br>
/Wes<br>
<br>
On 11/11/2008 11:05 AM, </font><a moz-do-not-send="true"
href="mailto:steve.siltman@assurant.com"><font color="blue" size="3"><u>steve.siltman@assurant.com</u></font></a><font
size="3">
wrote: </font>
<br>
<font face="sans-serif" size="2"><br>
I've been unable to duplicate this with my 7970 phone. I setup a
test phone using a 7941 and I'm still unable to recreate losing the
call
history on the phone.</font><font size="3"> </font><font
face="sans-serif" size="2"><br>
I've reset and unplugged power from the phone but the history remains.
I'm glad that the history is still there but I still don't know why
one of my users is losing his phone history every 2-3 weeks. The
user says that its happening sometime on a weekend. We upgraded to
v6.1.2 on July 5th and its been running stable since.</font><font
size="3">
</font><font face="sans-serif" size="2"><br>
<br>
Steve Siltman<br>
Assurant Corporate Technology<br>
Network Engineer - Cisco CCVP<br>
Work: 651-361-4752<br>
Cell: 651-336-5563</font><font color="blue" face="sans-serif" size="2"><u><br>
</u></font><a moz-do-not-send="true"
href="mailto:steve.siltman@assurant.com"><font color="blue"
face="sans-serif" size="2"><u>steve.siltman@assurant.com</u></font></a><font
size="3">
<br>
<br>
</font>
<table width="100%">
<tbody>
<tr valign="top">
<td width="46%"><font face="sans-serif" size="1"><b>"Tim Davis"
</b></font><a moz-do-not-send="true"
href="mailto:voipneteng@gmail.com"><font color="blue" face="sans-serif"
size="1"><b><u><voipneteng@gmail.com></u></b></font></a><font
face="sans-serif" size="1">
</font>
<p><font face="sans-serif" size="1">2008-11-10 14:53</font><font
size="3">
</font></p>
</td>
<td width="53%"><br>
<table width="100%">
<tbody>
<tr valign="top">
<td width="15%">
<div align="right"><font face="sans-serif" size="1">To</font></div>
</td>
<td width="84%"><a moz-do-not-send="true"
href="mailto:steve.siltman@assurant.com"><font color="blue"
face="sans-serif" size="1"><u>steve.siltman@assurant.com</u></font></a><font
size="3">
</font></td>
</tr>
<tr valign="top">
<td>
<div align="right"><font face="sans-serif" size="1">cc</font></div>
</td>
<td><a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net"><font color="blue"
face="sans-serif" size="1"><u>cisco-voip@puck.nether.net</u></font></a><font
size="3">
</font></td>
</tr>
<tr valign="top">
<td>
<div align="right"><font face="sans-serif" size="1">Subject</font></div>
</td>
<td><font face="sans-serif" size="1">Re: [cisco-voip]
Call History has been
deleted</font></td>
</tr>
</tbody>
</table>
<br>
<br>
<table width="100%">
<tbody>
<tr valign="top">
<td width="50%">
<br>
</td>
<td width="50%"><br>
</td>
</tr>
</tbody>
</table>
<br>
</td>
</tr>
</tbody>
</table>
<br>
<font size="3"><br>
<br>
<br>
I believe that information is deleted if the phone is reset. You might
look at the possibility that the phone is losing power and/or network
connection.<br>
<br>
On Mon, Nov 10, 2008 at 2:32 PM, <</font><a moz-do-not-send="true"
href="mailto:steve.siltman@assurant.com"><font color="blue" size="3"><u>steve.siltman@assurant.com</u></font></a><font
size="3">>
wrote: </font><font face="sans-serif" size="2"><br>
<br>
What would cause the Call History on a Cisco IP Phone to be deleted or
removed? This is the directories page where Missed, Recieved and
Placed call information is stored.</font><font size="3"> </font><font
face="sans-serif" size="2"><br>
I've got a user who complains this is being deleted but I'm unable to
recreate
the issue on my phone.</font><font size="3"> </font><font
face="sans-serif" size="2"><br>
<br>
Call Manager v6.1.2</font><font size="3"> </font><font
face="sans-serif" size="2"><br>
Cisco IP Phone 7941</font><font size="3"> </font><font
face="sans-serif" size="2"><br>
<br>
Thanks,</font><font size="3"> </font><font face="sans-serif" size="2"><br>
<br>
Steve Siltman<br>
Assurant Corporate Technology</font><font color="blue" size="3"><u><br>
</u></font><a moz-do-not-send="true"
href="mailto:steve.siltman@assurant.com" target="_blank"><font
color="blue" face="sans-serif" size="2"><u>steve.siltman@assurant.com</u></font></a><font
size="3">
<br>
<br>
cisco-voip mailing list</font><font color="blue" size="3"><u><br>
</u></font><a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net"><font color="blue" size="3"><u>cisco-voip@puck.nether.net</u></font></a><font
color="blue" size="3"><u><br>
</u></font><a moz-do-not-send="true"
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target="_blank"><font color="blue" size="3"><u>https://puck.nether.net/mailman/listinfo/cisco-voip</u></font></a>
<p></p>
<hr><font size="3">This e-mail message and all attachments
transmitted with
it may contain legally privileged and/or confidential information
intended
solely for the use of the addressee(s). If the reader of this message
is
not the intended recipient, you are hereby notified that any reading,
dissemination,
distribution, copying, forwarding or other use of this message or its
attachments
is strictly prohibited. If you have received this message in error,
please
notify the sender immediately and delete this message and all copies
and
backups thereof. </font>
<p><font size="3">Thank you.</font>
</p>
<p></p>
<hr><br>
<tt><font size="3"><br>
</font></tt>
<hr><tt><font size="3"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
</font></tt><a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net"><tt><font color="blue"
size="3"><u>cisco-voip@puck.nether.net</u></font></tt></a><tt><font
size="3"><br>
</font></tt><a moz-do-not-send="true"
href="https://puck.nether.net/mailman/listinfo/cisco-voip"><tt><font
color="blue" size="3"><u>https://puck.nether.net/mailman/listinfo/cisco-voip</u></font></tt></a><tt><font
size="3"><br>
</font></tt>
<br>
<p>
</p>
<hr>This e-mail message and all attachments transmitted with it may
contain legally privileged and/or confidential information intended
solely for the use of the addressee(s). If the reader of this message
is not the intended recipient, you are hereby notified that any
reading, dissemination, distribution, copying, forwarding or other use
of this message or its attachments is strictly prohibited. If you have
received this message in error, please notify the sender immediately
and delete this message and all copies and backups thereof.
<p>Thank you.<br>
</p>
<hr>
</blockquote>
</body>
</html>