I think web/email integration is also available under CCX 5.0, you probably don't need to make the jump all the way to 7.0 if you don't need to. The capability to use them is a premium license feature though, so if you're not already using premium licenses that will be potentially a significant additional cost. In addition to the actual web/email integration server/software itself.<br>
<br><div class="gmail_quote">On Wed, Nov 12, 2008 at 10:30 AM, Micah Bennett <span dir="ltr"><<a href="mailto:mbennett@als-xtn.com">mbennett@als-xtn.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">Hello All.</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">This has been discussed a few times in the past but I wanted to see if there were any new updates.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">Here is our</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">current</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">setup:</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">Call Manager 4.2(3)</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> (Pub, Sub, Sub)</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">Contact Center Express (IPCCX) 4.0(5)SR2ES2</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> (High Availability)</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">Unity Vmail 4.2</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">Right now all of our call center PCs are running Windows XP</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> and IE7.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">Today we have</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">Cisco Agent Desktop</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> version</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">6.1(5) Build <a href="http://6.1.4.5" target="_blank">6.1.4.5</a></font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">.</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">I understand that this version is not compatible with Vista.</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">To get a newer version of CAD</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> to work with Vista</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">, I have to go to a newer version of IPCCX.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">To get to a newer version of IPCCX, I have to go to a newer version of CCM.</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">My call center would like to have some features such as Email and Web Integration that it seems are only supported on the newest version of IPCCX</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> 7.0</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">Are my statements and assumptions above correct?</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">If we move our call center PCs to Vista that is going to start a whole chain reaction of upgrade requirements for our entire CCM / IPCCX Cluster</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">?</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">Thanks</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><b></b></span><span lang="en-us"><b></b></span><b><span lang="en-us"></span></b><a name="11d9153ec22c24ea_"><b><span lang="en-us"><font size="2" color="#000080" face="Arial">Micah Bennett</font></span></b></a><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">Telecommunications Admin</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><b></b></span><span lang="en-us"><b></b></span><b><span lang="en-us"><font size="2" color="#800000" face="Arial">Automated License Systems</font></span></b><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span></p>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>