<div>just to echo Ed you will cause the chain reaction of upgrades.</div>
<div> </div>
<div>but since Windows 2k is going end of support in April anyway..... time to start looking at upgrading anyway. Just upgraded to CM 6.1 and UCCx 5.0. Vista support for all of it.</div>
<div> </div>
<div>Scott<br><br></div>
<div class="gmail_quote">On Mon, Nov 17, 2008 at 8:55 AM, Ed Leatherman <span dir="ltr"><<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I think web/email integration is also available under CCX 5.0, you probably don't need to make the jump all the way to 7.0 if you don't need to. The capability to use them is a premium license feature though, so if you're not already using premium licenses that will be potentially a significant additional cost. In addition to the actual web/email integration server/software itself.<br>
<br>
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<div class="Wj3C7c">On Wed, Nov 12, 2008 at 10:30 AM, Micah Bennett <span dir="ltr"><<a href="mailto:mbennett@als-xtn.com" target="_blank">mbennett@als-xtn.com</a>></span> wrote:<br></div></div>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
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<div class="Wj3C7c">
<div>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">Hello All.</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">This has been discussed a few times in the past but I wanted to see if there were any new updates.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Here is our</font></span><span lang="en-us"></span><span lang="en-us"> <font face="Arial" size="2">current</font></span><span lang="en-us"></span><span lang="en-us"> <font face="Arial" size="2">setup:</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Call Manager 4.2(3)</font></span><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2"> (Pub, Sub, Sub)</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Contact Center Express (IPCCX) 4.0(5)SR2ES2</font></span><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2"> (High Availability)</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Unity Vmail 4.2</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Right now all of our call center PCs are running Windows XP</font></span><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2"> and IE7.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">Today we have</font></span><span lang="en-us"></span><span lang="en-us"> <font face="Arial" size="2">Cisco Agent Desktop</font></span><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2"> version</font></span><span lang="en-us"></span><span lang="en-us"> <font face="Arial" size="2">6.1(5) Build <a href="http://6.1.4.5/" target="_blank">6.1.4.5</a></font></span><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">.</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">I understand that this version is not compatible with Vista.</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">To get a newer version of CAD</font></span><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2"> to work with Vista</font></span><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">, I have to go to a newer version of IPCCX.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">To get to a newer version of IPCCX, I have to go to a newer version of CCM.</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">My call center would like to have some features such as Email and Web Integration that it seems are only supported on the newest version of IPCCX</font></span><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2"> 7.0</font></span><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Are my statements and assumptions above correct?</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">If we move our call center PCs to Vista that is going to start a whole chain reaction of upgrade requirements for our entire CCM / IPCCX Cluster</font></span><span lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">?</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Thanks</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><b></b></span><span lang="en-us"><b></b></span><b><span lang="en-us"></span></b><a name="11dab6154a6f2788_11d9153ec22c24ea_"><b><span lang="en-us"><font face="Arial" color="#000080" size="2">Micah Bennett</font></span></b></a><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font face="Arial" color="#000080" size="2">Telecommunications Admin</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><b></b></span><span lang="en-us"><b></b></span><b><span lang="en-us"><font face="Arial" color="#800000" size="2">Automated License Systems</font></span></b><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span></p></div><br></div></div>
<div class="Ih2E3d">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br></div></blockquote></div><font color="#888888"><br><br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br></font><br>
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