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Vista Compatibility:<br>
<a class="moz-txt-link-freetext" href="http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/prod_bulletin0900aecd80652d2e_ps842_Products_Bulletin.html">http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/prod_bulletin0900aecd80652d2e_ps842_Products_Bulletin.html</a><br>
<br>
For more IPCCX options you might email
ask-icd-ivr-support[at]external.cisco.com.<br>
<br>
/Wes<br>
<br>
<br>
On 11/12/2008 10:30 AM, Micah Bennett wrote:
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<title>Vista Compatibility</title>
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<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font
face="Arial" size="2">Hello All.</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">This has
been discussed a few times in the past but I wanted to see if there
were any new updates.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Here is
our</font></span><span lang="en-us"></span><span lang="en-us"> <font
face="Arial" size="2">current</font></span><span lang="en-us"></span><span
lang="en-us"> <font face="Arial" size="2">setup:</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Call
Manager 4.2(3)</font></span><span lang="en-us"></span><span lang="en-us"><font
face="Arial" size="2"> (Pub, Sub, Sub)</font></span><span lang="en-us"></span><span
lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Contact
Center Express (IPCCX) 4.0(5)SR2ES2</font></span><span lang="en-us"></span><span
lang="en-us"><font face="Arial" size="2"> (High Availability)</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Unity
Vmail 4.2</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Right now
all of our call center PCs are running Windows XP</font></span><span
lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">
and IE7.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font
face="Arial" size="2">Today we have</font></span><span lang="en-us"></span><span
lang="en-us"> <font face="Arial" size="2">Cisco Agent Desktop</font></span><span
lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">
version</font></span><span lang="en-us"></span><span lang="en-us"> <font
face="Arial" size="2">6.1(5) Build 6.1.4.5</font></span><span
lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">.</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">I
understand that this version is not compatible with Vista.</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">To get a
newer version of CAD</font></span><span lang="en-us"></span><span
lang="en-us"><font face="Arial" size="2"> to work with Vista</font></span><span
lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">, I
have to go to a newer version of IPCCX.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font
face="Arial" size="2">To get to a newer version of IPCCX, I have to go
to a newer version of CCM.</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">My call
center would like to have some features such as Email and Web
Integration that it seems are only supported on the newest version of
IPCCX</font></span><span lang="en-us"></span><span lang="en-us"><font
face="Arial" size="2"> 7.0</font></span><span lang="en-us"></span><span
lang="en-us"><font face="Arial" size="2">.</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Are my
statements and assumptions above correct?</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">If we
move our call center PCs to Vista that is going to start a whole chain
reaction of upgrade requirements for our entire CCM / IPCCX Cluster</font></span><span
lang="en-us"></span><span lang="en-us"><font face="Arial" size="2">?</font></span></p>
<p dir="ltr"><span lang="en-us"><font face="Arial" size="2">Thanks</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><b><span
lang="en-us"></span></b><a moz-do-not-send="true" name=""><b><span
lang="en-us"><font color="#000080" face="Arial" size="2">Micah Bennett</font></span></b></a><span
lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><span
lang="en-us"><font color="#000080" face="Arial" size="2">Telecommunications
Admin</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><b><span
lang="en-us"><font color="#800000" face="Arial" size="2">Automated
License Systems</font></span></b><span lang="en-us"></span><span
lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span></p>
<pre wrap="">
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