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What are the other differences between your phone and user phone?
Extension Mobility? IPCC Express / agent phone? .... ?<br>
<br>
/Wes<br>
<br>
On 11/11/2008 11:05 AM, <a class="moz-txt-link-abbreviated" href="mailto:steve.siltman@assurant.com">steve.siltman@assurant.com</a> wrote:
<blockquote
cite="mid:OF5670D605.470AD82A-ON852574FE.00580890-862574FE.00588A75@assurant.com"
type="cite"><br>
<font face="sans-serif" size="2">I've been unable to duplicate this
with
my 7970 phone. I setup a test phone using a 7941 and I'm still unable
to recreate losing the call history on the phone.</font>
<br>
<font face="sans-serif" size="2">I've reset and unplugged power from
the phone but the history remains. I'm glad that the history is still
there but I still don't know why one of my users is losing his phone
history
every 2-3 weeks. The user says that its happening sometime on a
weekend.
We upgraded to v6.1.2 on July 5th and its been running stable since.</font>
<br>
<font face="sans-serif" size="2"><br>
Steve Siltman<br>
Assurant Corporate Technology<br>
Network Engineer - Cisco CCVP<br>
Work: 651-361-4752<br>
Cell: 651-336-5563<br>
<a class="moz-txt-link-abbreviated" href="mailto:steve.siltman@assurant.com">steve.siltman@assurant.com</a></font>
<br>
<br>
<br>
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<td width="40%"><font face="sans-serif" size="1"><b>"Tim Davis"
<a class="moz-txt-link-rfc2396E" href="mailto:voipneteng@gmail.com"><voipneteng@gmail.com></a></b>
</font>
<p><font face="sans-serif" size="1">2008-11-10 14:53</font>
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<div align="right"><font face="sans-serif" size="1">To</font></div>
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<td><font face="sans-serif" size="1"><a class="moz-txt-link-abbreviated" href="mailto:steve.siltman@assurant.com">steve.siltman@assurant.com</a></font>
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<div align="right"><font face="sans-serif" size="1">cc</font></div>
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<td><font face="sans-serif" size="1"><a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></font>
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<div align="right"><font face="sans-serif" size="1">Subject</font></div>
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<td><font face="sans-serif" size="1">Re: [cisco-voip]
Call History has been
deleted</font></td>
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<font size="3">I believe that information is deleted if the phone is
reset. You might look at the possibility that the phone is losing power
and/or network connection.<br>
</font>
<br>
<font size="3">On Mon, Nov 10, 2008 at 2:32 PM, <</font><a
moz-do-not-send="true" href="mailto:steve.siltman@assurant.com"><font
color="blue" size="3"><u>steve.siltman@assurant.com</u></font></a><font
size="3">>
wrote:</font>
<br>
<font face="sans-serif" size="2"><br>
What would cause the Call History on a Cisco IP Phone to be deleted or
removed? This is the directories page where Missed, Recieved and
Placed call information is stored.</font><font size="3"> </font><font
face="sans-serif" size="2"><br>
I've got a user who complains this is being deleted but I'm unable to
recreate
the issue on my phone.</font><font size="3"> <br>
</font><font face="sans-serif" size="2"><br>
Call Manager v6.1.2</font><font size="3"> </font><font
face="sans-serif" size="2"><br>
Cisco IP Phone 7941</font><font size="3"> </font><font
face="sans-serif" size="2"><br>
<br>
Thanks,</font><font size="3"> </font><font face="sans-serif" size="2"><br>
<br>
Steve Siltman<br>
Assurant Corporate Technology</font><font color="blue" face="sans-serif"
size="2"><u><br>
</u></font><a moz-do-not-send="true"
href="mailto:steve.siltman@assurant.com" target="_blank"><font
color="blue" face="sans-serif" size="2"><u>steve.siltman@assurant.com</u></font></a><font
size="3">
</font><br>
<font size="3"><br>
cisco-voip mailing list</font><font color="blue" size="3"><u><br>
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