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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>James,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If you search on netpro, there is a registry change that can be
made. It’s a little scary as it basically re-initiates the installation
script. However, nothing is actually change and all your settings remain, but
you’ll be able to reset your admin account from there.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Here is the post I used:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>hxxp://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40^1%40%40.1ddee07f/1#selected_message<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>On version 5: <br>
<br>
1) Go to Start, run, type 'cet' on the UCCX Server. This will launch the
Configuration Object Editor. <br>
<br>
2) Browse to: com.cisco.crs.cluster.config.AppAdminSetupConfig in the left hand
pane. <br>
<br>
3) Right click the row on the right and hit modify. Then select the
'com.cisco.crs.cluster.config.AppAdminSetupConfig' tab. <br>
<br>
4) Change the setup state to: FRESH_INSTALL and hit OK <br>
<br>
5) Log into the CRA App Admin page with the default username (may be case
sensitive): Administrator and password: ciscocisco <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-ryan<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>James Grace<br>
<b>Sent:</b> Tuesday, November 18, 2008 10:09 AM<br>
<b>To:</b> CiscosupportUpuck<br>
<b>Subject:</b> [cisco-voip] accessing crs 5 after AD acct deleted<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>we are trying to access the crs administration page.
The CM users account that was used to access the page is up for deletion.
And i think that recreating the AD account will not work. Do anybody know the
work around to get back into the crs application.<br clear=all>
<br>
-- <br>
James Grace<br>
CCVP CCNP CCNA MCSE MCDBA<br>
System Engineer / Consultant<br>
Email: <a href="mailto:grace.jd@gmail.com">grace.jd@gmail.com</a><br>
<br>
MSN IM: <a href="mailto:grace.jd@gmail.com">grace.jd@gmail.com</a><o:p></o:p></p>
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