On the server in the cluster where the H.323 SETUP is being sent you'll want to search in the most recently generated files in:<br><br>c:\program files\cisco\trace\ccm\ccm*.txt<br><br>First make sure CCM traces are set to the detailed level though.<br>
<br><br><div class="gmail_quote">On Wed, Nov 19, 2008 at 5:01 PM, Voice Noob <span dir="ltr"><<a href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Can you tell me exactly which trace files I should be lookin at? <br><div><div></div><div class="Wj3C7c"><br>
<div class="gmail_quote">On Wed, Nov 19, 2008 at 8:58 AM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">
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<div dir="ltr" align="left"><span><font size="2" color="#0000ff" face="Lucida Sans">If your Avaya is connecting directly to CUCM via H.323 then you need to look at CCM traces to see if and how the Avaya is sending the calling name to CUCM for the pstn calls. It seems odd that the calling name would work for calls from Avaya phones and not from the PSTN. I would guess the Avaya just isn't sending it along to CUCM for the pstn calls.</font></span></div>
<div><font size="2" color="#0000ff" face="Lucida Sans"></font> </div>
<div><span><font size="2" color="#0000ff" face="Lucida Sans">In the CCM traces look for a line like this:</font></span></div>
<div><span><font color="#0000ff" face="Lucida Sans"><pre>In Message -- H225SetupMsg -- Protocol= H225Protocol</pre></font></span></div>
<p><span><font size="2" color="#0000ff" face="Lucida Sans">Below this will be the IEs included in the Setup message. The calling name should be somewhere in one of those.</font></span></p>
<p><span><font size="2" color="#0000ff" face="Lucida Sans">Check this for a working and non-working call to see the difference.</font></span></p>
<p><font size="2">-Ryan </font></p>
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<div><font size="2" face="Tahoma"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Voice Noob<br>
<b>Sent:</b> Wednesday, November 19, 2008 9:36 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] Calling name from Avaya to Cisco Call Manager<br>
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<p style="margin: 0in 0in 10pt;"><font size="3" face="Calibri">I am having a problem getting calling name to work correctly. I have an Avaya system, not sure on the specs on it, that is connected to a CUCM 6.1 system. All PSTN connectivity goes through the Avaya system first and is then sent via H.323 to CUCM. If I call from Cisco phone to Avaya I get calling name. If I call from Avaya to Cisco I get calling name. If an outside caller from the PSTN calls an Avaya phone they get calling name. If a PSTN caller calls into the system and is rerouted to a Cisco phone they do not get calling name.<span> </span>What could be the causes of this and where should I start to troubleshoot this issue. Thanks for everyone's help. </font></p>
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