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<DIV dir=ltr align=left><SPAN class=704034802-20112008><FONT face="Lucida Sans"
color=#0000ff size=2>He's running CUCM 6, so use RTMT to collect the CallManager
traces from the server the Avaya is sending to. Definitely make sure
they are set to detailed.</FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/plain format -->
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Jason Burns [mailto:burns.jason@gmail.com]
<BR><B>Sent:</B> Wednesday, November 19, 2008 7:25 PM<BR><B>To:</B> Voice
Noob<BR><B>Cc:</B> Ryan Ratliff; cisco-voip@puck.nether.net<BR><B>Subject:</B>
Re: [cisco-voip] Calling name from Avaya to Cisco Call
Manager<BR></FONT><BR></DIV>
<DIV></DIV>On the server in the cluster where the H.323 SETUP is being sent
you'll want to search in the most recently generated files in:<BR><BR>c:\program
files\cisco\trace\ccm\ccm*.txt<BR><BR>First make sure CCM traces are set to the
detailed level though.<BR><BR><BR>
<DIV class=gmail_quote>On Wed, Nov 19, 2008 at 5:01 PM, Voice Noob <SPAN
dir=ltr><<A
href="mailto:voicenoob@gmail.com">voicenoob@gmail.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">Can
you tell me exactly which trace files I should be lookin at? <BR>
<DIV>
<DIV></DIV>
<DIV class=Wj3C7c><BR>
<DIV class=gmail_quote>On Wed, Nov 19, 2008 at 8:58 AM, Ryan Ratliff <SPAN
dir=ltr><<A href="mailto:rratliff@cisco.com"
target=_blank>rratliff@cisco.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV>
<DIV dir=ltr align=left><SPAN><FONT face="Lucida Sans" color=#0000ff
size=2>If your Avaya is connecting directly to CUCM via H.323 then you need
to look at CCM traces to see if and how the Avaya is sending the calling
name to CUCM for the pstn calls. It seems odd that the calling
name would work for calls from Avaya phones and not from the PSTN. I
would guess the Avaya just isn't sending it along to CUCM for the pstn
calls.</FONT></SPAN></DIV>
<DIV><FONT face="Lucida Sans" color=#0000ff size=2></FONT> </DIV>
<DIV><SPAN><FONT face="Lucida Sans" color=#0000ff size=2>In the CCM traces
look for a line like this:</FONT></SPAN></DIV>
<DIV><SPAN><FONT face="Lucida Sans" color=#0000ff><PRE>In Message -- H225SetupMsg -- Protocol= H225Protocol</PRE></FONT></SPAN></DIV>
<P><SPAN><FONT face="Lucida Sans" color=#0000ff size=2>Below this will be
the IEs included in the Setup message. The calling name
should be somewhere in one of those.</FONT></SPAN></P>
<P><SPAN><FONT face="Lucida Sans" color=#0000ff size=2>Check this for a
working and non-working call to see the difference.</FONT></SPAN></P>
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV lang=en-us dir=ltr align=left>
<HR>
<DIV><FONT face=Tahoma size=2><B>From:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of
</B>Voice Noob<BR><B>Sent:</B> Wednesday, November 19, 2008 9:36
AM<BR><B>To:</B> <A href="mailto:cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A><BR><B>Subject:</B> [cisco-voip]
Calling name from Avaya to Cisco Call Manager<BR></FONT><BR></DIV></DIV>
<DIV>
<DIV></DIV>
<P style="MARGIN: 0in 0in 10pt"><FONT face=Calibri size=3>I am having a
problem getting calling name to work correctly. I have an Avaya system, not
sure on the specs on it, that is connected to a CUCM 6.1 system. All PSTN
connectivity goes through the Avaya system first and is then sent via H.323
to CUCM. If I call from Cisco phone to Avaya I get calling name. If I call
from Avaya to Cisco I get calling name. If an outside caller from the PSTN
calls an Avaya phone they get calling name. If a PSTN caller calls into the
system and is rerouted to a Cisco phone they do not get calling
name.<SPAN> </SPAN>What could be the causes of this and where should I
start to troubleshoot this issue. Thanks for everyone's help.
</FONT></P></DIV></DIV></BLOCKQUOTE></DIV><BR></DIV></DIV><BR>_______________________________________________<BR>cisco-voip
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