Hi Chris,<br><br>I would recommend taking a look at the UCCX script repository, there are some great examples in there and I think there is a script there that does something similar that you could pull from.<br><br><a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/design/guide">www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/design/guide</a><bdo dir="ltr">/script_repository.zip
<br><br>Ed<br></bdo><br><br><br><div class="gmail_quote">On Wed, Nov 19, 2008 at 2:51 PM, Chris Hill <span dir="ltr"><<a href="mailto:chris.hill@swri.org">chris.hill@swri.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
I am working on setting up a way in which our helpdesk can change the<br>
welcome message to a temp emergency message.<br>
<br>
I thought of using the record variable and then choosing the welcome menu<br>
message to play the recording document variable created with the record<br>
variable. This would work but my question is:<br>
Will this variable get flushed out or purged if so at what time or event<br>
will this variable be emptied?<br>
<br>
Any advice or suggestions on this greatly appreciated.<br>
<br>
<br>
<br>
Chris Hill<br>
Information Technology Center<br>
Southwest Research Institute<br>
Phone: (210) 522-3405<br>
<a href="mailto:chill@swri.org">chill@swri.org</a><br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><br>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of<br>
<a href="mailto:cisco-voip-request@puck.nether.net">cisco-voip-request@puck.nether.net</a><br>
Sent: Wednesday, November 19, 2008 12:54 PM<br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: cisco-voip Digest, Vol 61, Issue 131<br>
<br>
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Today's Topics:<br>
<br>
1. Re: Tac Guys...... CM 4.1 and headset hookswitch control<br>
(CM5.1(3)) (Scott Voll)<br>
2. MGCP gateway 2 dialing (cisco.voip)<br>
3. Re: MGCP gateway 2 dialing (Wes Sisk)<br>
4. Re: Verifying load ... (Wes Sisk)<br>
5. Re: MGCP gateway 2 dialing (cisco.voip)<br>
6. CUCM 6.1.(2) upgrade and phone loads (Maniccia, Thomas)<br>
7. Re: ilbc codec and DevicePool for a Transcoder? (Peter Slow)<br>
<br>
<br>
----------------------------------------------------------------------<br>
<br>
Message: 1<br>
Date: Wed, 19 Nov 2008 09:51:39 -0800<br>
From: "Scott Voll" <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>><br>
Subject: Re: [cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch<br>
control (CM5.1(3))<br>
To: "Dana Tong (AU)" <<a href="mailto:Dana.Tong@didata.com.au">Dana.Tong@didata.com.au</a>>,<br>
"<a href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
Message-ID:<br>
<<a href="mailto:f84a38d30811190951i1652f859vf350fd14f981a45f@mail.gmail.com">f84a38d30811190951i1652f859vf350fd14f981a45f@mail.gmail.com</a>><br>
Content-Type: text/plain; charset="iso-8859-1"<br>
<br>
on cm 6.12 it's at the very bottom of the device page.<br>
<br>
I also believe you need a newer firmware. 8.3.x or maybe better and on CM<br>
5.1 you might need a ES / SR to get the feature.<br>
<br>
Scott<br>
<br>
On Tue, Nov 18, 2008 at 10:31 PM, Dana Tong (AU)<br>
<<a href="mailto:Dana.Tong@didata.com.au">Dana.Tong@didata.com.au</a>>wrote:<br>
<br>
> I'm in Australia but the customer's system that I'm looking at doesn't<br>
> appear to have any other locale installed bar the default American. Would<br>
> this stop the phone having the option of the headset hookswitch? Why won't<br>
> the EHS work in America?<br>
><br>
><br>
> ------------------------------<br>
> *From:* Scott Voll [<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>]<br>
> *Sent:* Wednesday, 19 November 2008 3:35 PM<br>
> *To:* Dana Tong (AU)<br>
> *Cc:* Jonathan Charles; <a href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br>
><br>
> *Subject:* Re: [cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch<br>
> control (CM5.1(3))<br>
><br>
> What model of headset? I can't remember model numbers but we started<br>
> w/ (i think) a 1110 and it does not work in the americas, only works in<br>
> europe. had to use the 9130 (again, I think it's the model number).<br>
><br>
> you also have to turn on the HHC on the phone config page. Had it working<br>
> in 4.x and now in 6.x.<br>
><br>
> Let us know.<br>
><br>
> Scott<br>
><br>
> On Tue, Nov 18, 2008 at 9:32 PM, Dana Tong (AU)<br>
<<a href="mailto:Dana.Tong@didata.com.au">Dana.Tong@didata.com.au</a>>wrote:<br>
><br>
>> Have also tried phone firmware 8-4-1.<br>
>><br>
>> Cheers<br>
>><br>
>> ------------------------------<br>
>> *From:* <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<br>
>> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Dana Tong (AU) [<br>
>> <a href="mailto:Dana.Tong@didata.com.au">Dana.Tong@didata.com.au</a>]<br>
>> *Sent:* Wednesday, 19 November 2008 3:25 PM<br>
>> *To:* Jonathan Charles; Scott Voll<br>
>> *Cc:* <a href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br>
>> *Subject:* Re: [cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch<br>
>> control (CM5.1(3))<br>
>><br>
>> Hey all,<br>
>><br>
>> Has anyone been able to get the Jabra headsets with the HHC working on<br>
>> CallManager 5?<br>
>><br>
>> This system is:<br>
>> CUCM version - 5.1.3.2000-3<br>
>> IP Phone - CP-7962G<br>
>> Phone firmware - SCCP42.8-3-3S<br>
>><br>
>> URLs that have given me some information:<br>
>><br>
>><br>
<a href="http://www.jabra.com/sites/Jabra/GNImages/Campaigns/Cisco/FAQ_Cisco_low_2901.pdf" target="_blank">http://www.jabra.com/sites/Jabra/GNImages/Campaigns/Cisco/FAQ_Cisco_low_2901<br>
.pdf</a><br>
>><br>
>><br>
>><br>
<a href="http://www.jabra.com/Sites/Jabra/na-us/headsetsupport/pages/Knowledgebase.aspx?kbid=916a5151-f671-46ad-8677-8d460ac111eb" target="_blank">http://www.jabra.com/Sites/Jabra/na-us/headsetsupport/pages/Knowledgebase.as<br>
px?kbid=916a5151-f671-46ad-8677-8d460ac111eb</a><br>
>><br>
>> I believe that the phone is connected ok but just don't seem to be able<br>
to<br>
>> get it to work.<br>
>><br>
>> Thanks<br>
>> Dana<br>
>><br>
>><br>
>><br>
>> ------------------------------<br>
>> *From:* <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [<br>
>> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Jonathan Charles [<br>
>> <a href="mailto:jonvoip@gmail.com">jonvoip@gmail.com</a>]<br>
>> *Sent:* Friday, 22 February 2008 2:54 AM<br>
>> *To:* Scott Voll<br>
>> *Cc:* <a href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br>
>> *Subject:* Re: [cisco-voip] Tac Guys...... CM 4.1 and headset hookswitch<br>
>> control<br>
>><br>
>> This message has been archived.<br>
>> So, what about CCM 5.1.3 and 7961s? Jonathan On Fri, Feb 15, 2008 at 3:29<br>
>> PM, Scott Voll <<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>> wrote: > yes. sr6a added it... sr5b<br>
>> did not have it. > > Thanks > > scott > > > > On Fri, Feb 15, 2008 at<br>
1:26<br>
>> PM, Wes Sisk <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>> wrote: > > > > > So you have the<br>
>> checkbox/dropdown now? > > > > /Wes > > > > > > > > > > Scott Voll wrote:<br>
><br>
>> > > > to come full around on this. I just got off the phone with Jabra. ><br>
><br>
>> > > I had all the requiremen<br>
>><br>
>><br>
>><br>
****************************************************************************<br>
**<br>
>><br>
>> - NOTICE FROM DIMENSION DATA AUSTRALIA<br>
>><br>
>> This message is confidential, and may contain proprietary or legally<br>
>> privileged information. If you have received this email in error, please<br>
>> notify the sender and delete it immediately.<br>
>><br>
>><br>
>><br>
>> Internet communications are not secure. You should scan this message and<br>
>> any attachments for viruses. Under no circumstances do we accept<br>
liability<br>
>> for any loss or damage which may result from your receipt of this message<br>
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****************************************************************************<br>
**<br>
>><br>
><br>
><br>
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<br>
Message: 2<br>
Date: Wed, 19 Nov 2008 13:01:15 -0500<br>
From: "cisco.voip" <<a href="mailto:cisco.voip@verizon.net">cisco.voip@verizon.net</a>><br>
Subject: [cisco-voip] MGCP gateway 2 dialing<br>
To: <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
Message-ID: <000401c94a70$e74151a0$<a href="mailto:6c986bc0@cs.myharris.net">6c986bc0@cs.myharris.net</a>><br>
Content-Type: text/plain; charset=iso-8859-1<br>
<br>
How do I implement two stage dialing on an MGCP gateway.<br>
<br>
<br>
<br>
------------------------------<br>
<br>
Message: 3<br>
Date: Wed, 19 Nov 2008 13:12:50 -0500<br>
From: Wes Sisk <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>><br>
Subject: Re: [cisco-voip] MGCP gateway 2 dialing<br>
To: "cisco.voip" <<a href="mailto:cisco.voip@verizon.net">cisco.voip@verizon.net</a>><br>
Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Message-ID: <<a href="mailto:49245722.7000105@cisco.com">49245722.7000105@cisco.com</a>><br>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed<br>
<br>
if the mgcp gateway uses cucm as the call agent it is not possible. /wes<br>
<br>
On Wednesday, November 19, 2008 1:01:15 PM, cisco.voip<br>
<<a href="mailto:cisco.voip@verizon.net">cisco.voip@verizon.net</a>> wrote:<br>
> How do I implement two stage dialing on an MGCP gateway.<br>
><br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
><br>
<br>
<br>
<br>
------------------------------<br>
<br>
Message: 4<br>
Date: Wed, 19 Nov 2008 13:13:15 -0500<br>
From: Wes Sisk <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>><br>
Subject: Re: [cisco-voip] Verifying load ...<br>
To: "cisco.voip" <<a href="mailto:cisco.voip@verizon.net">cisco.voip@verizon.net</a>><br>
Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Message-ID: <<a href="mailto:4924573B.6040008@cisco.com">4924573B.6040008@cisco.com</a>><br>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed<br>
<br>
phone is still performing TFTP download during that time.<br>
<br>
On Wednesday, November 19, 2008 12:39:19 PM, cisco.voip<br>
<<a href="mailto:cisco.voip@verizon.net">cisco.voip@verizon.net</a>> wrote:<br>
> Does anyone know why some phones are constantly 'Verifiying Load' before<br>
> activating?<br>
><br>
> Does any know exactly what the phone is doing during this time. Is is<br>
> downloading the files again?<br>
><br>
> Tx<br>
><br>
><br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
><br>
<br>
<br>
<br>
------------------------------<br>
<br>
Message: 5<br>
Date: Wed, 19 Nov 2008 13:33:07 -0500<br>
From: "cisco.voip" <<a href="mailto:cisco.voip@verizon.net">cisco.voip@verizon.net</a>><br>
Subject: Re: [cisco-voip] MGCP gateway 2 dialing<br>
To: "Wes Sisk" <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>><br>
Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Message-ID: <000b01c94a75$4688a880$<a href="mailto:6c986bc0@cs.myharris.net">6c986bc0@cs.myharris.net</a>><br>
Content-Type: text/plain; charset=iso-8859-1<br>
<br>
but with h323 gw it is possbile with the dial peer?<br>
<br>
----- Original Message -----<br>
From: "Wes Sisk" <<a href="mailto:wsisk@cisco.com">wsisk@cisco.com</a>><br>
To: "cisco.voip" <<a href="mailto:cisco.voip@verizon.net">cisco.voip@verizon.net</a>><br>
Cc: <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
Sent: Wednesday, November 19, 2008 1:12 PM<br>
Subject: Re: [cisco-voip] MGCP gateway 2 dialing<br>
<br>
<br>
> if the mgcp gateway uses cucm as the call agent it is not possible. /wes<br>
><br>
> On Wednesday, November 19, 2008 1:01:15 PM, cisco.voip<br>
> <<a href="mailto:cisco.voip@verizon.net">cisco.voip@verizon.net</a>> wrote:<br>
> > How do I implement two stage dialing on an MGCP gateway.<br>
> ><br>
> > _______________________________________________<br>
> > cisco-voip mailing list<br>
> > <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> > <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
> ><br>
><br>
><br>
<br>
<br>
<br>
------------------------------<br>
<br>
Message: 6<br>
Date: Wed, 19 Nov 2008 13:36:28 -0500<br>
From: "Maniccia, Thomas" <<a href="mailto:maniccia@buffalo.edu">maniccia@buffalo.edu</a>><br>
Subject: [cisco-voip] CUCM 6.1.(2) upgrade and phone loads<br>
To: "'<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>'" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
Message-ID:<br>
<br>
<<a href="mailto:09665E61F9A441438477E276F2810C0EBCED7370B1@MBCCR2.itorg.ad.buffalo.edu">09665E61F9A441438477E276F2810C0EBCED7370B1@MBCCR2.itorg.ad.buffalo.edu</a>><br>
<br>
Content-Type: text/plain; charset="us-ascii"<br>
<br>
<br>
I will be upgrading from CUCM 6.1(1a) to 6.1.(2). Should the new default<br>
phone loads be placed on the nodes in the current 6.1(1) active partition or<br>
uploaded after the upgrade to 6.1(2) is complete and that is the active<br>
partition?<br>
<br>
TIA,<br>
Tom<br>
<br>
<br>
<br>
------------------------------<br>
<br>
Message: 7<br>
Date: Wed, 19 Nov 2008 13:53:32 -0500<br>
From: "Peter Slow" <<a href="mailto:peter.slow@gmail.com">peter.slow@gmail.com</a>><br>
Subject: Re: [cisco-voip] ilbc codec and DevicePool for a Transcoder?<br>
To: <a href="mailto:akoul@dataways.gr">akoul@dataways.gr</a><br>
Cc: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Message-ID:<br>
<<a href="mailto:53fc16d40811191053o1213e946i652f334466fb8397@mail.gmail.com">53fc16d40811191053o1213e946i652f334466fb8397@mail.gmail.com</a>><br>
Content-Type: text/plain; charset=ISO-8859-1<br>
<br>
Anthony, we need some more infromation to tell you waht's happening.<br>
<br>
can both devices do iLBC? Trying to undesrtand what call flow is<br>
requiing a transcoder.<br>
Where is your transcoder physically located?<br>
<br>
what types of devices are involved in the call?<br>
what codecs do the devices at the central site use and what are the<br>
model numbers of the phones in use? they don't all support iLBC.<br>
what device pool/region is the transcoder in and what is configured<br>
between that region and the central and remote site regions?<br>
<br>
-Peter<br>
<br>
On Wed, Nov 19, 2008 at 12:25 PM, Anthony Kouloglou <<a href="mailto:akoulgr@gmail.com">akoulgr@gmail.com</a>><br>
wrote:<br>
> Hi,<br>
> 1. i have configured an Enhanced IOS transcoder to be used by several<br>
remote<br>
> devices that want to use iLBC with the central site.<br>
> 2. The sccp transcoder is registered with the CUCM 6.1 ok. (ilbc is<br>
included<br>
> in the sccp profile)<br>
> 3. I have configured 2 regions one for the central site and one for the<br>
> remote. Audio codec between them is iLBC.<br>
> 4. I have configured a media resource group containing only the above<br>
> transcoder.<br>
> 5. I have also configured 2 device pools: each pool has one region of the<br>
> above (step 3)<br>
><br>
> What must the media resource list be like in order for the configuration<br>
to<br>
> work?<br>
> What is the meaning of assigning a device pool inside the transcoder since<br>
> the transcoder is in a MRGL which inturn is used by a device pool?<br>
><br>
> Thanks a lot<br>
> Anthony<br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
><br>
><br>
<br>
<br>
------------------------------<br>
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<br>
<br>
End of cisco-voip Digest, Vol 61, Issue 131<br>
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</blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>