<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2900.3429" name=GENERATOR></HEAD>
<BODY>
<DIV dir=ltr align=left><SPAN class=152545314-19112008><FONT face="Lucida Sans"
color=#0000ff size=2>If your Avaya is connecting directly to CUCM via H.323 then
you need to look at CCM traces to see if and how the Avaya is sending the
calling name to CUCM for the pstn calls. It seems odd that the
calling name would work for calls from Avaya phones and not from the PSTN.
I would guess the Avaya just isn't sending it along to CUCM for the pstn
calls.</FONT></SPAN></DIV>
<DIV><FONT face="Lucida Sans" color=#0000ff size=2></FONT> </DIV>
<DIV><SPAN class=152545314-19112008><FONT face="Lucida Sans" color=#0000ff
size=2>In the CCM traces look for a line like this:</FONT></SPAN></DIV>
<DIV><SPAN class=152545314-19112008><FONT face="Lucida Sans" color=#0000ff><PRE>In Message -- H225SetupMsg -- Protocol= H225Protocol</PRE></FONT></SPAN></DIV><!-- Converted from text/plain format -->
<P><SPAN class=152545314-19112008><FONT face="Lucida Sans" color=#0000ff
size=2>Below this will be the IEs included in the Setup
message. The calling name should be somewhere in one of
those.</FONT></SPAN></P>
<P><SPAN class=152545314-19112008><FONT face="Lucida Sans" color=#0000ff
size=2>Check this for a working and non-working call to see the
difference.</FONT></SPAN></P>
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Voice
Noob<BR><B>Sent:</B> Wednesday, November 19, 2008 9:36 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Calling name from
Avaya to Cisco Call Manager<BR></FONT><BR></DIV>
<DIV></DIV>
<P class=MsoNormal style="MARGIN: 0in 0in 10pt"><FONT face=Calibri size=3>I am
having a problem getting calling name to work correctly. I have an Avaya system,
not sure on the specs on it, that is connected to a CUCM 6.1 system. All PSTN
connectivity goes through the Avaya system first and is then sent via H.323 to
CUCM. If I call from Cisco phone to Avaya I get calling name. If I call from
Avaya to Cisco I get calling name. If an outside caller from the PSTN calls an
Avaya phone they get calling name. If a PSTN caller calls into the system and is
rerouted to a Cisco phone they do not get calling name.<SPAN
style="mso-spacerun: yes"> </SPAN>What could be the causes of this and
where should I start to troubleshoot this issue. Thanks for everyone's help.
</FONT></P></BODY></HTML>