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so line status is sent from server to acclient by either UDP port or
RMI session. are there any firewalls betwen the PC and CM server? what
about firewall locally on the AC client PC?<br>
<br>
Otherwise, make sure the CM service parameter for "line state update"
(approximate text) is enabled, this allows AC server to receive
linestate updates from the callmanager process.<br>
<br>
otherwise, make sure you toggle the phones offhook/onhook to update
line state.<br>
<br>
if you are looking at lines in the search box at the bottom of the
page, then your search results need to return < 8 items for state to
be dynamically updated.<br>
<br>
/wes<br>
<br>
On Tuesday, November 25, 2008 5:15:45 PM, Dana Tong (AU)
<a class="moz-txt-link-rfc2396E" href="mailto:Dana.Tong@didata.com.au"><Dana.Tong@didata.com.au></a> wrote:<br>
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<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have setup an Attendant Console for a customer
but all
lines are showing a (?) for their line status. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">CUCM = 6.1(2)<o:p></o:p></p>
<p class="MsoNormal">The Attendant Console is setup exactly as per
the SRND “Features
and Services Guide”. <o:p></o:p></p>
<p class="MsoNormal">Both the AC user and the
ACDeviceAuthenticationUser have CTI
control of the phones. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">All of the Attendant Console functionality works
fine. I
just don’t see the line status.<o:p></o:p></p>
<p class="MsoNormal">I have reset the Attendant Console service, and
the CTI
Manager, and even restarted the cluster with no change. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I also tried uninstalling and reinstalling the
AC
application as per the following URL<o:p></o:p></p>
<p class="MsoNormal"><a moz-do-not-send="true"
href="http://www.cisco.com/en/US/products/ps7282/products_qanda_item09186a00800b0a20.shtml#qa20">http://www.cisco.com/en/US/products/ps7282/products_qanda_item09186a00800b0a20.shtml#qa20</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any thoughts on what I can do to get rid of the
? marks and
start seeing line state?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks<o:p></o:p></p>
<p class="MsoNormal">Dana<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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