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<div dir="ltr"><font face="Tahoma" color="#000000" size="2">Has anyone seen Unity version 5.0.1 lock a subscriber account without a person actually accessing voice mail? I am trying to put it down to user error and maybe they have accidently pressed the messages
button without realising it and it has called Unity and due to them not putting in a PIN three times it has locked them out. However a couple of people who this has happened to beleive they were not even at their desk when the account got locked. In the event
viewer on the Unity server I can see the error message for the two incorrect attempts being made and then the final incorrect PIN with the account being locked. One thing I have noticed that in these error messages I am not seeing an extension from where
Unity was accessed from:</font></div>
<div dir="ltr"><font face="tahoma" size="2"></font> </div>
<div dir="ltr"><span lang="EN-US" style="FONT-SIZE: 11pt; LINE-HEIGHT: 115%; FONT-FAMILY: Calibri; mso-fareast-font-family: 'MS Mincho'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: JA; mso-bidi-language: AR-SA">Subscriber
account locked out is [edman] with extension [64041]. Call was made from - [].. 1165</span></div>
<div dir="ltr"><span lang="EN-US" style="FONT-SIZE: 11pt; LINE-HEIGHT: 115%; FONT-FAMILY: Calibri; mso-fareast-font-family: 'MS Mincho'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: JA; mso-bidi-language: AR-SA"><font face="calibri" size="2"></font></span> </div>
<div dir="ltr"><span lang="EN-US" style="FONT-SIZE: 11pt; LINE-HEIGHT: 115%; FONT-FAMILY: Calibri; mso-fareast-font-family: 'MS Mincho'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: JA; mso-bidi-language: AR-SA"><font face="calibri" size="2">Whereas
in a normal incorrect PIN message I would expect to see...</font></span></div>
<div dir="ltr"><font face="tahoma" size="2"></font> </div>
<div dir="ltr"><font face="tahoma" size="2"><span lang="EN-US" style="FONT-SIZE: 11pt; LINE-HEIGHT: 115%; FONT-FAMILY: Calibri; mso-fareast-font-family: 'MS Mincho'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: JA; mso-bidi-language: AR-SA">Subscriber
account locked out is [edman] with extension [64041]. Call was made from - [64041].. 1165</span></font></div>
<div dir="ltr"><font face="calibri" size="2"><span lang="EN-US" style="FONT-SIZE: 11pt; LINE-HEIGHT: 115%; FONT-FAMILY: Calibri; mso-fareast-font-family: 'MS Mincho'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: JA; mso-bidi-language: AR-SA"></span></font> </div>
<div dir="ltr"><font face="calibri" size="2"><span lang="EN-US" style="FONT-SIZE: 11pt; LINE-HEIGHT: 115%; FONT-FAMILY: Calibri; mso-fareast-font-family: 'MS Mincho'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: JA; mso-bidi-language: AR-SA">Under
what circumstance would you see "Call was made from - []" ?</span></font></div>
<div dir="ltr"><font face="calibri" size="2"><span lang="EN-US" style="FONT-SIZE: 11pt; LINE-HEIGHT: 115%; FONT-FAMILY: Calibri; mso-fareast-font-family: 'MS Mincho'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: JA; mso-bidi-language: AR-SA"></span></font> </div>
<div dir="ltr"><font face="calibri" size="2"><span lang="EN-US" style="FONT-SIZE: 11pt; LINE-HEIGHT: 115%; FONT-FAMILY: Calibri; mso-fareast-font-family: 'MS Mincho'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: JA; mso-bidi-language: AR-SA"><font face="calibri" size="2">regards</font> </span></font></div>
<div dir="ltr"><font face="calibri" size="2"><span lang="EN-US" style="FONT-SIZE: 11pt; LINE-HEIGHT: 115%; FONT-FAMILY: Calibri; mso-fareast-font-family: 'MS Mincho'; mso-bidi-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: JA; mso-bidi-language: AR-SA"></span></font> </div>
<div><font face="Tahoma" size="2">
<p class="MsoNormal"><b><span style="FONT-SIZE: 11.5pt; COLOR: black; FONT-FAMILY: 'Helvetica','sans-serif'">Wil Roy</span></b></p>
<p class="MsoNormal"><span style="FONT-SIZE: 7.5pt; COLOR: black; FONT-FAMILY: 'Helvetica','sans-serif'"></span> </p>
</font></div>
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