<div>1. Not to my knowledge.</div>
<div>2. number should show up in the CAD</div>
<div>3. You should have two ports per agent available. eg. 5 agends would equal 10 ports.</div>
<div> </div>
<div>Scott<br><br></div>
<div class="gmail_quote">On Wed, Nov 26, 2008 at 4:43 PM, Cool Boy <span dir="ltr"><<a href="mailto:collboy80@yahoo.com">collboy80@yahoo.com</a>></span> wrote:<br>
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<p style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'">Hi there.</span></p>
<p style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'"> </span></p>
<p style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'">It is regarding Cisco UCCX 5.x. TO setup the UCCX, the requirement is as pre below</span></p>
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<p style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'">1- Is it possible, when the call hits UCCX, it will directly transfer to Agent weather agent is in ready or is already on the phone?</span></p>
<p style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'"></span> </p>
<p style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'">2- Call hitting to the queue from 100 known numbers, Agent should be able to see from which number is the call coming from? Does it needs SQL database requirement or it can achieve from a TXT file like we do with Public holiday?</span></p>
<p style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'"></span> </p>
<p style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><font face="Calibri"><span style="COLOR: black">3- I have 5 seats licensed for Enhanced Cisco UCCX, does it mean that not more than 5 agent can login to the queue at a onetime or does it means that max 5 CTI ports can created which will allow max 5 calls in the queue?</span><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'"></span></font></p>
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<p style="MARGIN: 0in 0in 0pt; LINE-HEIGHT: normal"><span style="FONT-SIZE: 12pt; COLOR: black; FONT-FAMILY: 'Times New Roman','serif'">Thanks</span></p></div>
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