hi Chris,<br><br>Not sure how you would call all of them at once.. we have an app setup that does something very similar except it calls each cell phone sequentially. It's in UCCX 5 though (same one I was trying to send you a few weeks ago actually) so i dont think your version 4 editor can open it.<br>
<br>- have a list of cell phone number in an XML file (similar to how you would setup a holiday dates file for example<br><br>- put caller on hold<br>- place an outbound call to a cell phone on the list. if the person answer, prompt for confirmation (have them press a key to accept the call or any other to decline it).<br>
- if they decline or do not answer, try the next cell phone number<br>- if they accept, hang up the outbound call and transfer the caller to that cell phone number that accepted.<br>- if noone answers or some other condition happens, send caller to voicemail<br>
<br>It's kinda ugly cause it can keep the caller on hold for awhile until it finds someone to answer, but it works. I've got it setup to quasi-randomly pick which cell phone to call first so it doesn't always hit the same person all the time.<br>
<br><div class="gmail_quote">On Wed, Dec 3, 2008 at 2:37 PM, Chris Hill <span dir="ltr"><<a href="mailto:chris.hill@swri.org">chris.hill@swri.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p>Hi All,</p>
<p> </p>
<p>I am working on a project that will use IPCC 4. That will
allow a help desk number to be called. WITHOUT prompting the caller it
will start calling a list of numbers the first one to pick up will be connected
to the Caller. I do not have any reference scripts and would like to know if
anyone has examples of scripts for IPCC 4.0 that would achieve this.</p><div class="Ih2E3d">
<p> </p>
<p>Thanks</p>
<p> </p>
<p><span style="font-size: 12pt;">Chris
Hill</span></p>
<p><span style="font-size: 12pt;">Information
Technology Center</span></p>
<p><span style="font-size: 12pt;">Southwest
Research Institute</span></p>
<p><span style="font-size: 12pt;">Phone:
(210) 522-3405</span></p>
<p><span style="font-size: 12pt;"><a href="mailto:chill@swri.org" target="_blank">chill@swri.org</a></span></p>
<p> </p>
</div></div>
</div>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>