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<TITLE>Re: [cisco-voip] CUCM 7.X Aconsole and Park</TITLE>
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<FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>Thank you Brian.<BR>
<BR>
Chris Ward <BR>
Cisco Systems Inc. <BR>
Customer Support Engineer<BR>
Unified Communication Infrastructure<BR>
Boxborough, MA <BR>
9:00am - 6:00pm Eastern <BR>
978-936-0217<BR>
<a href="chrward@cisco.com">chrward@cisco.com</a><BR>
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<HR ALIGN=CENTER SIZE="3" WIDTH="95%"><B>From: </B>Brian Shaw <<a href="briansh@aos5.com">briansh@aos5.com</a>><BR>
<B>Date: </B>Wed, 10 Dec 2008 10:20:53 -0600<BR>
<B>To: </B>Nick Griffin <<a href="nick.jon.griffin@gmail.com">nick.jon.griffin@gmail.com</a>>, Chris Ward <<a href="chrward@cisco.com">chrward@cisco.com</a>><BR>
<B>Cc: </B>Bill Talley <<a href="billt@aos5.com">billt@aos5.com</a>>, "<a href="cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a>" <<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><BR>
<B>Subject: </B>RE: [cisco-voip] CUCM 7.X Aconsole and Park<BR>
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</SPAN></FONT><FONT COLOR="#000080"><FONT SIZE="2"><FONT FACE="Arial"><SPAN STYLE='font-size:10pt'>In the two cases that I’ve seen, we are NOT using AC Pilot Points. The call is coming directly into the DN of the AC user. Call Control is fine. The user can park the call, and successfully retrieve the parked call. But the parked call does not display in the “parked calls” window in AC.<BR>
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One of the installations is an upgrade from 4.X, with a clean install of UCM 7.0(1) and the DMA tool. The other install was an upgrade from 6.1(2). Same behavior in both cases.<BR>
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<FONT SIZE="2"><FONT FACE="Tahoma, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:10pt'><B>From:</B> Nick Griffin [<a href="mailto:nick.jon.griffin@gmail.com">mailto:nick.jon.griffin@gmail.com</a>] <BR>
<B>Sent:</B> Wednesday, December 10, 2008 10:10 AM<BR>
<B>To:</B> Chris Ward; Brian Shaw<BR>
<B>Cc:</B> Bill Talley; <a href="cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><BR>
<B>Subject:</B> Re: [cisco-voip] CUCM 7.X Aconsole and Park<BR>
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Adding another engineer on to this thread, Brian please let him know what you have done to reproduce the error. <BR>
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</SPAN></FONT><FONT FACE="Times New Roman"><SPAN STYLE='font-size:12pt'>On Wed, Dec 10, 2008 at 10:03 AM, Chris Ward <<a href="chrward@cisco.com">chrward@cisco.com</a>> wrote:<BR>
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Nick,<BR>
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What are the exact steps that you use to reproduce this?<BR>
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Chris Ward <BR>
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<B>From: </B>Nick Griffin <<a href="nick.jon.griffin@gmail.com">nick.jon.griffin@gmail.com</a> <<a href="http://nick.jon.griffin@gmail.com">http://nick.jon.griffin@gmail.com</a>> ><BR>
<B>Date: </B>Wed, 10 Dec 2008 10:00:16 -0600<BR>
<B>To: </B>Bill Talley <<a href="billt@aos5.com">billt@aos5.com</a> <<a href="http://billt@aos5.com">http://billt@aos5.com</a>> ><BR>
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<B>Cc: </B>"<a href="cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a> <<a href="http://cisco-voip@puck-nether.net">http://cisco-voip@puck-nether.net</a>> " <<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <<a href="http://cisco-voip@puck.nether.net">http://cisco-voip@puck.nether.net</a>> ><BR>
<B>Subject: </B>Re: [cisco-voip] CUCM 7.X Aconsole and Park<BR>
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It seems to be a reproducible issue, our previous tac engineers seemed reluctant to test it in a lab. <BR>
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On Wed, Dec 10, 2008 at 9:48 AM, Bill Talley <<a href="billt@aos5.com">billt@aos5.com</a> <<a href="http://billt@aos5.com">http://billt@aos5.com</a>> > wrote:<BR>
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</SPAN></FONT><BLOCKQUOTE><FONT SIZE="2"><FONT FACE="Arial"><SPAN STYLE='font-size:10pt'>Same here. We had multiple, non-overlapping park ranges on a new, clean install of 7.0.1-11000. Just to be safe I deleted them both, and added a single park range back. <BR>
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In our case also, call park monitoring is the only feature that doesn't work with attendant console on our UCM cluster. <BR>
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Our case id is 610259615. <BR>
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--------<BR>
Sent from a mobile device with very tiny keys. Please excuse my typos.
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</SPAN></FONT><FONT SIZE="2"><FONT FACE="Tahoma, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:10pt'><B>From: </B>Nick Griffin <<a href="nick.jon.griffin@gmail.com">nick.jon.griffin@gmail.com</a> <<a href="http://nick.jon.griffin@gmail.com">http://nick.jon.griffin@gmail.com</a>> ><BR>
<B>Sent: </B>Wednesday, December 10, 2008 9:23 AM<BR>
<B>To: </B>Ryan Ratliff <<a href="rratliff@cisco.com">rratliff@cisco.com</a> <<a href="http://rratliff@cisco.com">http://rratliff@cisco.com</a>> ><BR>
<B>Cc: </B><a href="cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a> <<a href="http://cisco-voip@puck-nether.net">http://cisco-voip@puck-nether.net</a>> <<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <<a href="http://cisco-voip@puck.nether.net">http://cisco-voip@puck.nether.net</a>> ><BR>
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</FONT><FONT FACE="Tahoma, Verdana, Helvetica, Arial"><B>Subject: </B>Re: [cisco-voip] CUCM 7.X Aconsole and Park<BR>
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</FONT></SPAN></FONT><FONT FACE="Calibri, Verdana, Helvetica, Arial"><SPAN STYLE='font-size:11pt'>They don't overlap, we have 3 different engineers that have seen this issue with, specifically 7.X, new installs and upgrades. Right now we have case open, 610161935.<BR>
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On Wed, Dec 10, 2008 at 9:18 AM, Ryan Ratliff <<a href="rratliff@cisco.com">rratliff@cisco.com</a> <<a href="http://rratliff@cisco.com">http://rratliff@cisco.com</a>> > wrote:<BR>
Make sure your call park DN ranges do not overlap across CUCM servers. This has always broken call park monitoring, especially with AC. <BR>
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</SPAN></FONT><FONT SIZE="1"><FONT FACE="Helvetica, Verdana, Arial"><SPAN STYLE='font-size:9pt'>-Ryan<BR>
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On Dec 10, 2008, at 10:10 AM, Nick Griffin wrote:<BR>
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Has anyone ran into call park visibility issues with attendant console on CUCM 7.0.1? We have seen this on 2 new installs now. Attendant can park the call with AConsole, however, has no visibility into the parked calls. Any thoughts appreciated.<BR>
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<BR>
Thanks,<BR>
<BR>
Nick Griffin<BR>
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