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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>In the two cases that I’ve seen, we
are NOT using AC Pilot Points. The call is coming directly into the DN of the
AC user. Call Control is fine. The user can park the call, and successfully
retrieve the parked call. But the parked call does not display in the
“parked calls” window in AC.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>One of the installations is an upgrade
from 4.X, with a clean install of UCM 7.0(1) and the DMA tool. The other
install was an upgrade from 6.1(2). Same behavior in both cases.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Brian</span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> </span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Nick Griffin
[mailto:nick.jon.griffin@gmail.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, December 10, 2008
10:10 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Chris Ward; Brian Shaw<br>
<b><span style='font-weight:bold'>Cc:</span></b> Bill Talley; cisco-voip@puck-nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] CUCM 7.X
Aconsole and Park</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Adding another engineer
on to this thread, Brian please let him know what you have done to reproduce
the error. <o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Wed, Dec 10, 2008 at 10:03 AM, Chris Ward <<a
href="mailto:chrward@cisco.com">chrward@cisco.com</a>> wrote:<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>Nick,<br>
<br>
What are the exact steps that you use to reproduce this?<br>
<br>
Chris Ward <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri;font-weight:bold'>From: </span></font></b><font size=2
face=Calibri><span style='font-size:11.0pt;font-family:Calibri'>Nick Griffin
<<a href="http://nick.jon.griffin@gmail.com" target="_blank">nick.jon.griffin@gmail.com</a>><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><b><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri;font-weight:bold'>Date: </span></font></b><font size=2
face=Calibri><span style='font-size:11.0pt;font-family:Calibri'>Wed, 10 Dec
2008 10:00:16 -0600<br>
<b><span style='font-weight:bold'>To: </span></b>Bill Talley <<a
href="http://billt@aos5.com" target="_blank">billt@aos5.com</a>><o:p></o:p></span></font></p>
<div>
<div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><br>
<b><span style='font-weight:bold'>Cc: </span></b>"<a
href="http://cisco-voip@puck-nether.net" target="_blank">cisco-voip@puck-nether.net</a>"
<<a href="http://cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b><span style='font-weight:bold'>Subject: </span></b>Re: [cisco-voip] CUCM 7.X
Aconsole and Park<br>
<br>
It seems to be a reproducible issue, our previous tac engineers seemed
reluctant to test it in a lab. <br>
<br>
On Wed, Dec 10, 2008 at 9:48 AM, Bill Talley <<a href="http://billt@aos5.com"
target="_blank">billt@aos5.com</a>> wrote:<o:p></o:p></span></font></p>
</div>
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<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Same here. We had multiple,
non-overlapping park ranges on a new, clean install of 7.0.1-11000. Just to be
safe I deleted them both, and added a single park range back. <br>
<br>
In our case also, call park monitoring is the only feature that doesn't work
with attendant console on our UCM cluster. <br>
<br>
Our case id is 610259615. <br>
<br>
--------<br>
Sent from a mobile device with very tiny keys. Please excuse my typos.<o:p></o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From: </span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Nick Griffin <<a
href="http://nick.jon.griffin@gmail.com" target="_blank">nick.jon.griffin@gmail.com</a>><br>
<b><span style='font-weight:bold'>Sent: </span></b>Wednesday, December 10, 2008
9:23 AM<br>
<b><span style='font-weight:bold'>To: </span></b>Ryan Ratliff <<a
href="http://rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>><br>
<b><span style='font-weight:bold'>Cc: </span></b><a
href="http://cisco-voip@puck-nether.net" target="_blank">cisco-voip@puck-nether.net</a>
<<a href="http://cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'><br>
</span></font><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>Subject: </span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Re: [cisco-voip]
CUCM 7.X Aconsole and Park<br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'><br>
</span></font><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>They don't overlap, we have 3 different engineers that
have seen this issue with, specifically 7.X, new installs and upgrades. Right
now we have case open, 610161935.<br>
<br>
<br>
<br>
On Wed, Dec 10, 2008 at 9:18 AM, Ryan Ratliff <<a
href="http://rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>>
wrote:</span></font><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Calibri><span
style='font-size:11.0pt;font-family:Calibri'>Make sure your call park DN ranges
do not overlap across CUCM servers. This has always broken call
park monitoring, especially with AC. <br>
<br>
</span></font><font size=1 face=Helvetica><span style='font-size:9.0pt;
font-family:Helvetica'>-Ryan<br>
</span></font><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><br>
On Dec 10, 2008, at 10:10 AM, Nick Griffin wrote:<br>
<br>
Has anyone ran into call park visibility issues with attendant console on CUCM
7.0.1? We have seen this on 2 new installs now. Attendant can park the call
with AConsole, however, has no visibility into the parked calls. Any thoughts
appreciated.<br>
<br>
<br>
Thanks,<br>
<br>
Nick Griffin<br>
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