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<title>Re: [cisco-voip] CUCM 7.X Aconsole and Park</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I just verified, the Attendant Console version
(from the CUCM 7.0 download site) is 7.1(1_a). And I’m running CUCM version 7.0.1.11000-2.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I have confirmed the following:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>“ac” user has:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> Standard CTI Allow <st1:place
w:st="on"><st1:PlaceName w:st="on">Call</st1:PlaceName> <st1:PlaceType w:st="on">Park</st1:PlaceType></st1:place>
Monitoring<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> Standard CTI Allow Control of All
Devices<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> Standard CTI Enabled<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> No Devices Associated<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>“ACDeviceAuthenticationUser” user has:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> No Groups Associated<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> ALL Phones listed in “Controlled
Devices”<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Brian</span></font><font color=navy><span
style='color:navy'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> </span></font><o:p></o:p></p>
</div>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Bill Talley <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, December 10, 2008
12:10 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Chris Ward; Brian Shaw<br>
<b><span style='font-weight:bold'>Cc:</span></b> 'cisco-voip@puck-nether.net'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] CUCM 7.X
Aconsole and Park</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>In my case, standard call park at
this point.<br>
<br>
I was able to verify with TAC on a separate issue that the system was
configured correctly for CUAC.<br>
<br>
Just out of curiosity, what version does your attendant console show? <br>
<br>
Just last week I downloaded the installer from the link you referenced and
installed it on a clean pc that's never had the software installed.<br>
<br>
Thanks for your guidance.<br>
<br>
Bill<br>
<br>
--------<br>
Sent from a mobile device with very tiny keys. Please excuse my typos.<o:p></o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From: </span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Chris Ward
<chrward@cisco.com></span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><br>
</span></font><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>Sent: </span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Wednesday,
December 10, 2008 11:41 AM</span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><br>
</span></font><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>To: </span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Brian Shaw
<briansh@aos5.com></span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><br>
</span></font><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>Cc: </span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>'cisco-voip@puck-nether.net'
<cisco-voip@puck.nether.net></span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><br>
</span></font><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>Subject: </span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Re: [cisco-voip]
CUCM 7.X Aconsole and Park</span></font><o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Calibri><span
style='font-size:11.0pt;font-family:Calibri'>Hello All,<br>
<br>
I just tried to recreate the issue here but was unable to. Is your customer
using regular call park or directed call-park?<br>
<br>
I tried the following and in each case, the call appeared in the parked calls
window every time:</span></font><o:p></o:p></p>
<ol start=1 type=1>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'>Drag the call to the call park window </span></font><o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'>Park the call from the phone’s softkey </span></font><o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l0 level1 lfo1'><font size=2 face=Calibri><span style='font-size:
11.0pt;font-family:Calibri'>Right click the call and select park</span></font><o:p></o:p></li>
</ol>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Calibri><span
style='font-size:11.0pt;font-family:Calibri'><br>
My system is 7.0.1.11000-2. I was trying to think of ways that this may have
occurred. One thing that came to mind is that if you didn’t give the “ac”
application user the “Call Park Monitoring” group. However, when I tried this,
call control in AC would not even come up. Never-the-less, can you verify you
have the “ac” user configured properly?<br>
<br>
Also, please make sure that the AC client you are using was intended for use
with CUCM 7.0 and not a relic of a previous version from an upgrade. The
following link contains the proper version:<br>
<br>
<a
href="http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=AC+Plug-in&mdfid=281941895&sftType=Unified+Communications+Manager%2FCallManager+Utilities&optPlat=&nodecount=3&edesignator=null&modelName=Cisco+Unified+Communications+Manager+Version+7.0&treeMdfId=278875240&treeName=Voice+and+Unified+Communications&modifmdfid=null&imname=&hybrid=Y&imst=N&lr=Y">http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=AC+Plug-in&mdfid=281941895&sftType=Unified+Communications+Manager%2FCallManager+Utilities&optPlat=&nodecount=3&edesignator=null&modelName=Cisco+Unified+Communications+Manager+Version+7.0&treeMdfId=278875240&treeName=Voice+and+Unified+Communications&modifmdfid=null&imname=&hybrid=Y&imst=N&lr=Y</a><br>
<br>
Let me know what you find.<br>
<br>
Chris Ward <br>
Cisco Systems Inc. <br>
Customer Support Engineer<br>
Unified Communication Infrastructure<br>
<st1:place w:st="on"><st1:City w:st="on">Boxborough</st1:City>, <st1:State
w:st="on">MA</st1:State></st1:place> <br>
9:00am - 6:00pm Eastern <br>
978-936-0217<br>
<a href="chrward@cisco.com">chrward@cisco.com</a><br>
<br>
<o:p></o:p></span></font></p>
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face=Calibri><span style='font-size:11.0pt;font-family:Calibri'>
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</span></font></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;font-weight:bold'>From: </span></font></b><font
size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'>Brian
Shaw <<a href="briansh@aos5.com">briansh@aos5.com</a>><br>
<b><span style='font-weight:bold'>Date: </span></b>Wed, 10 Dec 2008 10:25:51
-0600<br>
<b><span style='font-weight:bold'>To: </span></b>Brian Shaw <<a
href="briansh@aos5.com">briansh@aos5.com</a>><br>
<b><span style='font-weight:bold'>Cc: </span></b>"<a
href="cisco-voip@puck-nether.net">'cisco-voip@puck-nether.net'</a>" <<a
href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b><span style='font-weight:bold'>Subject: </span></b>Re: [cisco-voip] CUCM 7.X
Aconsole and Park<br>
<br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>In the two cases that I’ve seen, we are NOT using
AC Pilot Points. The call is coming directly into the DN of the AC user. Call
Control is fine. The user can park the call, and successfully retrieve the
parked call. But the parked call does not display in the “parked calls” window
in AC.<br>
<br>
One of the installations is an upgrade from 4.X, with a clean install of UCM
7.0(1) and the DMA tool. The other install was an upgrade from 6.1(2). Same
behavior in both cases.<br>
<br>
</span></font><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'><br>
</span></font><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:navy'>Brian</span></font><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p><b><font size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;
font-weight:bold'>From:</span></font></b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'> Nick Griffin [<a
href="mailto:nick.jon.griffin@gmail.com">mailto:nick.jon.griffin@gmail.com</a>]
<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, December 10, 2008
10:10 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Chris Ward; Brian Shaw<br>
<b><span style='font-weight:bold'>Cc:</span></b> Bill Talley; <a
href="cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] CUCM 7.X
Aconsole and Park<br>
</span></font><br>
Adding another engineer on to this thread, Brian please let him know what you
have done to reproduce the error. <br>
<font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'><br>
</span></font>On Wed, Dec 10, 2008 at 10:03 AM, Chris Ward <<a
href="chrward@cisco.com">chrward@cisco.com</a>> wrote:<br>
<font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'><br>
Nick,<br>
<br>
What are the exact steps that you use to reproduce this?<br>
<br>
Chris Ward <br>
<br>
</span></font><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><font size=2
face=Calibri><span style='font-size:11.0pt;font-family:Calibri'>
<hr size=3 width="95%" align=center>
</span></font></div>
<p style='margin-bottom:12.0pt'><font size=2 face=Calibri><span
style='font-size:11.0pt;font-family:Calibri'><br>
<b><span style='font-weight:bold'>From: </span></b>Nick Griffin <<a
href="nick.jon.griffin@gmail.com">nick.jon.griffin@gmail.com</a> <<a
href="http://nick.jon.griffin@gmail.com">http://nick.jon.griffin@gmail.com</a>>
><br>
<b><span style='font-weight:bold'>Date: </span></b>Wed, 10 Dec 2008 10:00:16
-0600<br>
<b><span style='font-weight:bold'>To: </span></b>Bill Talley <<a
href="billt@aos5.com">billt@aos5.com</a> <<a href="http://billt@aos5.com">http://billt@aos5.com</a>>
><br>
<br>
<br>
<b><span style='font-weight:bold'>Cc: </span></b>"<a
href="cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a> <<a
href="http://cisco-voip@puck-nether.net">http://cisco-voip@puck-nether.net</a>>
" <<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>
<<a href="http://cisco-voip@puck.nether.net">http://cisco-voip@puck.nether.net</a>>
><br>
<b><span style='font-weight:bold'>Subject: </span></b>Re: [cisco-voip] CUCM 7.X
Aconsole and Park<br>
<br>
It seems to be a reproducible issue, our previous tac engineers seemed
reluctant to test it in a lab. <br>
<br>
On Wed, Dec 10, 2008 at 9:48 AM, Bill Talley <<a href="billt@aos5.com">billt@aos5.com</a>
<<a href="http://billt@aos5.com">http://billt@aos5.com</a>> > wrote:</span></font><o:p></o:p></p>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Same here. We had multiple, non-overlapping park ranges on a
new, clean install of 7.0.1-11000. Just to be safe I deleted them both, and
added a single park range back. <br>
<br>
In our case also, call park monitoring is the only feature that doesn't work
with attendant console on our UCM cluster. <br>
<br>
Our case id is 610259615. <br>
<br>
--------<br>
Sent from a mobile device with very tiny keys. Please excuse my typos. </span></font><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>
<hr size=3 width="100%" align=center>
</span></font></div>
<p><font size=2 face=Calibri><span style='font-size:11.0pt;font-family:Calibri'><br>
</span></font><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From: </span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Nick Griffin <<a
href="nick.jon.griffin@gmail.com">nick.jon.griffin@gmail.com</a> <<a
href="http://nick.jon.griffin@gmail.com">http://nick.jon.griffin@gmail.com</a>>
><br>
<b><span style='font-weight:bold'>Sent: </span></b>Wednesday, December 10, 2008
9:23 AM<br>
<b><span style='font-weight:bold'>To: </span></b>Ryan Ratliff <<a
href="rratliff@cisco.com">rratliff@cisco.com</a> <<a
href="http://rratliff@cisco.com">http://rratliff@cisco.com</a>> ><br>
<b><span style='font-weight:bold'>Cc: </span></b><a
href="cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a> <<a
href="http://cisco-voip@puck-nether.net">http://cisco-voip@puck-nether.net</a>>
<<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <<a
href="http://cisco-voip@puck.nether.net">http://cisco-voip@puck.nether.net</a>>
><br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'><br>
</span></font><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>Subject: </span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>Re: [cisco-voip]
CUCM 7.X Aconsole and Park<br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'><br>
</span></font><font size=2 face=Calibri><span style='font-size:11.0pt;
font-family:Calibri'>They don't overlap, we have 3 different engineers that
have seen this issue with, specifically 7.X, new installs and upgrades. Right
now we have case open, 610161935.<br>
<br>
<br>
<br>
On Wed, Dec 10, 2008 at 9:18 AM, Ryan Ratliff <<a href="rratliff@cisco.com">rratliff@cisco.com</a>
<<a href="http://rratliff@cisco.com">http://rratliff@cisco.com</a>> >
wrote:<br>
Make sure your call park DN ranges do not overlap across CUCM servers.
This has always broken call park monitoring, especially with AC. <br>
<br>
</span></font><font size=1 face=Helvetica><span style='font-size:9.0pt;
font-family:Helvetica'>-Ryan<br>
</span></font><font size=2 face=Calibri><span style='font-size:11.0pt;
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On Dec 10, 2008, at 10:10 AM, Nick Griffin wrote:<br>
<br>
Has anyone ran into call park visibility issues with attendant console on CUCM
7.0.1? We have seen this on 2 new installs now. Attendant can park the call
with AConsole, however, has no visibility into the parked calls. Any thoughts
appreciated.<br>
<br>
<br>
Thanks,<br>
<br>
Nick Griffin<br>
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<pre>
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