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<DIV dir=ltr align=left><SPAN class=656072416-10122008><FONT face=Arial
color=#0000ff size=2>The third installation does utilize Pilot Points.
</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Brian Shaw <BR><B>Sent:</B> Wednesday,
December 10, 2008 10:21 AM<BR><B>To:</B> Nick Griffin; Chris Ward<BR><B>Cc:</B>
Bill Talley; cisco-voip@puck-nether.net<BR><B>Subject:</B> RE: [cisco-voip] CUCM
7.X Aconsole and Park<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">In the two cases that
I’ve seen, we are NOT using AC Pilot Points. The call is coming directly into
the DN of the AC user. Call Control is fine. The user can park the call, and
successfully retrieve the parked call. But the parked call does not display in
the “parked calls” window in AC.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">One of the
installations is an upgrade from 4.X, with a clean install of UCM 7.0(1) and the
DMA tool. The other install was an upgrade from 6.1(2). Same behavior in both
cases.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Brian</SPAN></FONT><FONT
color=navy><SPAN style="COLOR: navy"><o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy"> </SPAN></FONT><o:p></o:p></P></DIV>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Times New Roman" size=3><SPAN style="FONT-SIZE: 12pt">
<HR tabIndex=-1 align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:</SPAN></FONT></B><FONT
face=Tahoma size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma"> Nick
Griffin [mailto:nick.jon.griffin@gmail.com] <BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wednesday, December 10, 2008 10:10
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Chris Ward; Brian
Shaw<BR><B><SPAN style="FONT-WEIGHT: bold">Cc:</SPAN></B> Bill Talley;
cisco-voip@puck-nether.net<BR><B><SPAN
style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re: [cisco-voip] CUCM 7.X Aconsole
and Park</SPAN></FONT><o:p></o:p></P></DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">Adding another engineer on to this thread,
Brian please let him know what you have done to reproduce the error.
<o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">On Wed, Dec 10, 2008 at 10:03 AM, Chris Ward <<A
href="mailto:chrward@cisco.com">chrward@cisco.com</A>>
wrote:<o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri">Nick,<BR><BR>What are the exact
steps that you use to reproduce this?<BR><BR>Chris Ward
<o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri"><o:p> </o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT face=Calibri
size=2><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri">
<HR align=center width="95%" SIZE=3>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Calibri size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; FONT-FAMILY: Calibri">From:
</SPAN></FONT></B><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri">Nick Griffin <<A
href="http://nick.jon.griffin@gmail.com"
target=_blank>nick.jon.griffin@gmail.com</A>><o:p></o:p></SPAN></FONT></P></DIV>
<P class=MsoNormal><B><FONT face=Calibri size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; FONT-FAMILY: Calibri">Date:
</SPAN></FONT></B><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri">Wed, 10 Dec 2008 10:00:16
-0600<BR><B><SPAN style="FONT-WEIGHT: bold">To: </SPAN></B>Bill Talley <<A
href="http://billt@aos5.com"
target=_blank>billt@aos5.com</A>><o:p></o:p></SPAN></FONT></P>
<DIV>
<DIV>
<P class=MsoNormal><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri"><BR><B><SPAN
style="FONT-WEIGHT: bold">Cc: </SPAN></B>"<A
href="http://cisco-voip@puck-nether.net"
target=_blank>cisco-voip@puck-nether.net</A>" <<A
href="http://cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A>><BR><B><SPAN
style="FONT-WEIGHT: bold">Subject: </SPAN></B>Re: [cisco-voip] CUCM 7.X Aconsole
and Park<BR><BR>It seems to be a reproducible issue, our previous tac engineers
seemed reluctant to test it in a lab. <BR><BR>On Wed, Dec 10, 2008 at 9:48
AM, Bill Talley <<A href="http://billt@aos5.com"
target=_blank>billt@aos5.com</A>>
wrote:<o:p></o:p></SPAN></FONT></P></DIV></DIV>
<DIV>
<DIV>
<BLOCKQUOTE style="MARGIN-TOP: 5pt; MARGIN-BOTTOM: 5pt">
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Same here. We had multiple,
non-overlapping park ranges on a new, clean install of 7.0.1-11000. Just to be
safe I deleted them both, and added a single park range back. <BR><BR>In our
case also, call park monitoring is the only feature that doesn't work with
attendant console on our UCM cluster. <BR><BR>Our case id is 610259615.
<BR><BR>--------<BR>Sent from a mobile device with very tiny keys. Please
excuse my typos.<o:p></o:p></SPAN></FONT></P>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT face=Arial
size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
<HR align=center width="100%" SIZE=3>
</SPAN></FONT></DIV>
<P class=MsoNormal><B><FONT face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">From:
</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Nick Griffin <<A
href="http://nick.jon.griffin@gmail.com"
target=_blank>nick.jon.griffin@gmail.com</A>><BR><B><SPAN
style="FONT-WEIGHT: bold">Sent: </SPAN></B>Wednesday, December 10, 2008 9:23
AM<BR><B><SPAN style="FONT-WEIGHT: bold">To: </SPAN></B>Ryan Ratliff <<A
href="http://rratliff@cisco.com"
target=_blank>rratliff@cisco.com</A>><BR><B><SPAN
style="FONT-WEIGHT: bold">Cc: </SPAN></B><A
href="http://cisco-voip@puck-nether.net"
target=_blank>cisco-voip@puck-nether.net</A> <<A
href="http://cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A>><BR></SPAN></FONT><FONT
face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><BR></SPAN></FONT><B><FONT
face=Tahoma size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Subject:
</SPAN></FONT></B><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">Re: [cisco-voip] CUCM 7.X
Aconsole and Park<BR></SPAN></FONT><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><BR></SPAN></FONT><FONT
face=Calibri size=2><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri">They
don't overlap, we have 3 different engineers that have seen this issue with,
specifically 7.X, new installs and upgrades. Right now we have case open,
610161935.<BR><BR><BR><BR>On Wed, Dec 10, 2008 at 9:18 AM, Ryan Ratliff
<<A href="http://rratliff@cisco.com"
target=_blank>rratliff@cisco.com</A>> wrote:</SPAN></FONT><o:p></o:p></P>
<P class=MsoNormal style="MARGIN-BOTTOM: 12pt"><FONT face=Calibri size=2><SPAN
style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri">Make sure your call park DN
ranges do not overlap across CUCM servers. This has always broken
call park monitoring, especially with AC. <BR><BR></SPAN></FONT><FONT
face=Helvetica size=1><SPAN
style="FONT-SIZE: 9pt; FONT-FAMILY: Helvetica">-Ryan<BR></SPAN></FONT><FONT
face=Calibri size=2><SPAN style="FONT-SIZE: 11pt; FONT-FAMILY: Calibri"><BR>On
Dec 10, 2008, at 10:10 AM, Nick Griffin wrote:<BR><BR>Has anyone ran into call
park visibility issues with attendant console on CUCM 7.0.1? We have seen this
on 2 new installs now. Attendant can park the call with AConsole, however, has
no visibility into the parked calls. Any thoughts
appreciated.<BR><BR><BR>Thanks,<BR><BR>Nick
Griffin<BR>_______________________________________________<BR>cisco-voip
mailing list<BR><A href="http://cisco-voip@puck.nether.net"
target=_blank>cisco-voip@puck.nether.net</A><BR><A
href="https://puck.nether.net/mailman/listinfo/cisco-voip"
target=_blank>https://puck.nether.net/mailman/listinfo/cisco-voip</A></SPAN></FONT><o:p></o:p></P>
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