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<title>Re: [cisco-voip] CUCM 7.X Aconsole and Park</title>
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<span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; FONT-WEIGHT:Normal;">In my case, standard call park at this point.<br>
<br>
I was able to verify with TAC on a separate issue that the system was configured correctly for CUAC.<br>
<br>
Just out of curiosity, what version does your attendant console show? <br>
<br>
Just last week I downloaded the installer from the link you referenced and installed it on a clean pc that's never had the software installed.<br>
<br>
Thanks for your guidance.<br>
<br>
Bill<br>
<br>
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Sent from a mobile device with very tiny keys. Please excuse my typos.<br>
<br>
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<span style="font-size:10pt;font-family:Tahoma; font-weight:bold">From: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Chris Ward <chrward@cisco.com></span><br>
<span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Sent: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Wednesday, December 10, 2008 11:41 AM</span><br>
<span style="font-size:10pt;font-family:Tahoma; font-weight:bold">To: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Brian Shaw <briansh@aos5.com></span><br>
<span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Cc: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">'cisco-voip@puck-nether.net' <cisco-voip@puck.nether.net></span><br>
<span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Subject: </span>
<span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Re: [cisco-voip] CUCM 7.X Aconsole and Park</span><br>
<br>
</span>
<div><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt">Hello All,<br>
<br>
I just tried to recreate the issue here but was unable to. Is your customer using regular call park or directed call-park?<br>
<br>
I tried the following and in each case, the call appeared in the parked calls window every time:<br>
<br>
</span></font>
<ol>
<li><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt">Drag the call to the call park window
</span></font></li><li><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt">Park the call from the phone’s softkey
</span></font></li><li><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt">Right click the call and select park<br>
</span></font></li></ol>
<font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt"><br>
My system is 7.0.1.11000-2. I was trying to think of ways that this may have occurred. One thing that came to mind is that if you didn’t give the “ac” application user the “Call Park Monitoring” group. However, when I tried this, call control in AC would not
even come up. Never-the-less, can you verify you have the “ac” user configured properly?<br>
<br>
Also, please make sure that the AC client you are using was intended for use with CUCM 7.0 and not a relic of a previous version from an upgrade. The following link contains the proper version:<br>
<br>
<a href="http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=AC+Plug-in&mdfid=281941895&sftType=Unified+Communications+Manager%2FCallManager+Utilities&optPlat=&nodecount=3&edesignator=null&modelName=Cisco+Unified+Communications+Manager+Version+7.0&treeMdfId=278875240&treeName=Voice+and+Unified+Communications&modifmdfid=null&imname=&hybrid=Y&imst=N&lr=Y">http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=AC+Plug-in&mdfid=281941895&sftType=Unified+Communications+Manager%2FCallManager+Utilities&optPlat=&nodecount=3&edesignator=null&modelName=Cisco+Unified+Communications+Manager+Version+7.0&treeMdfId=278875240&treeName=Voice+and+Unified+Communications&modifmdfid=null&imname=&hybrid=Y&imst=N&lr=Y</a><br>
<br>
Let me know what you find.<br>
<br>
Chris Ward <br>
Cisco Systems Inc. <br>
Customer Support Engineer<br>
Unified Communication Infrastructure<br>
Boxborough, MA <br>
9:00am - 6:00pm Eastern <br>
978-936-0217<br>
<a href="chrward@cisco.com">chrward@cisco.com</a><br>
<br>
<br>
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<b>From: </b>Brian Shaw <<a href="briansh@aos5.com">briansh@aos5.com</a>><br>
<b>Date: </b>Wed, 10 Dec 2008 10:25:51 -0600<br>
<b>To: </b>Brian Shaw <<a href="briansh@aos5.com">briansh@aos5.com</a>><br>
<b>Cc: </b>"<a href="'cisco-voip@puck-nether.net'">'cisco-voip@puck-nether.net'</a>" <<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>Re: [cisco-voip] CUCM 7.X Aconsole and Park<br>
<br>
</span></font><font color="#000080"><font size="2"><font face="Arial"><span style="font-size:10pt">In the two cases that I’ve seen, we are NOT using AC Pilot Points. The call is coming directly into the DN of the AC user. Call Control is fine. The user can
park the call, and successfully retrieve the parked call. But the parked call does not display in the “parked calls” window in AC.<br>
<br>
One of the installations is an upgrade from 4.X, with a clean install of UCM 7.0(1) and the DMA tool. The other install was an upgrade from 6.1(2). Same behavior in both cases.<br>
<br>
</span></font></font></font><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt"><br>
</span></font><font color="#000080"><font size="2"><font face="Arial"><span style="font-size:10pt">Brian<br>
</span></font></font><font face="Times New Roman"><span style="font-size:12pt"><br>
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</span></font>
<p><font size="2"><font face="Tahoma, Verdana, Helvetica, Arial"><span style="font-size:10pt"><b>From:</b> Nick Griffin [<a href="mailto:nick.jon.griffin@gmail.com">mailto:nick.jon.griffin@gmail.com</a>]
<br>
<b>Sent:</b> Wednesday, December 10, 2008 10:10 AM<br>
<b>To:</b> Chris Ward; Brian Shaw<br>
<b>Cc:</b> Bill Talley; <a href="cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] CUCM 7.X Aconsole and Park<br>
</span></font></font><font face="Times New Roman"><span style="font-size:12pt"><br>
Adding another engineer on to this thread, Brian please let him know what you have done to reproduce the error.
<br>
</span></font><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt"><br>
</span></font><font face="Times New Roman"><span style="font-size:12pt">On Wed, Dec 10, 2008 at 10:03 AM, Chris Ward <<a href="chrward@cisco.com">chrward@cisco.com</a>> wrote:<br>
</span></font><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt"><br>
Nick,<br>
<br>
What are the exact steps that you use to reproduce this?<br>
<br>
Chris Ward <br>
<br>
</span></font></p>
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<p><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt"><br>
<b>From: </b>Nick Griffin <<a href="nick.jon.griffin@gmail.com">nick.jon.griffin@gmail.com</a> <<a href="http://nick.jon.griffin@gmail.com">http://nick.jon.griffin@gmail.com</a>> ><br>
<b>Date: </b>Wed, 10 Dec 2008 10:00:16 -0600<br>
<b>To: </b>Bill Talley <<a href="billt@aos5.com">billt@aos5.com</a> <<a href="http://billt@aos5.com">http://billt@aos5.com</a>> ><br>
<br>
<br>
<b>Cc: </b>"<a href="cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a> <<a href="http://cisco-voip@puck-nether.net">http://cisco-voip@puck-nether.net</a>> " <<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <<a href="http://cisco-voip@puck.nether.net">http://cisco-voip@puck.nether.net</a>>
><br>
<b>Subject: </b>Re: [cisco-voip] CUCM 7.X Aconsole and Park<br>
<br>
It seems to be a reproducible issue, our previous tac engineers seemed reluctant to test it in a lab. <br>
<br>
On Wed, Dec 10, 2008 at 9:48 AM, Bill Talley <<a href="billt@aos5.com">billt@aos5.com</a> <<a href="http://billt@aos5.com">http://billt@aos5.com</a>> > wrote:<br>
<br>
</span></font></p>
<blockquote><font size="2"><font face="Arial"><span style="font-size:10pt">Same here. We had multiple, non-overlapping park ranges on a new, clean install of 7.0.1-11000. Just to be safe I deleted them both, and added a single park range back.
<br>
<br>
In our case also, call park monitoring is the only feature that doesn't work with attendant console on our UCM cluster.
<br>
<br>
Our case id is 610259615. <br>
<br>
--------<br>
Sent from a mobile device with very tiny keys. Please excuse my typos. </span></font></font>
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</span></font><font size="2"><font face="Tahoma, Verdana, Helvetica, Arial"><span style="font-size:10pt"><b>From:
</b>Nick Griffin <<a href="nick.jon.griffin@gmail.com">nick.jon.griffin@gmail.com</a> <<a href="http://nick.jon.griffin@gmail.com">http://nick.jon.griffin@gmail.com</a>> ><br>
<b>Sent: </b>Wednesday, December 10, 2008 9:23 AM<br>
<b>To: </b>Ryan Ratliff <<a href="rratliff@cisco.com">rratliff@cisco.com</a> <<a href="http://rratliff@cisco.com">http://rratliff@cisco.com</a>> ><br>
<b>Cc: </b><a href="cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a> <<a href="http://cisco-voip@puck-nether.net">http://cisco-voip@puck-nether.net</a>> <<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> <<a href="http://cisco-voip@puck.nether.net">http://cisco-voip@puck.nether.net</a>>
><br>
</span></font><span style="font-size:10pt"><font face="Arial"><br>
</font><font face="Tahoma, Verdana, Helvetica, Arial"><b>Subject: </b>Re: [cisco-voip] CUCM 7.X Aconsole and Park<br>
</font><font face="Arial"><br>
</font></span></font><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt">They don't overlap, we have 3 different engineers that have seen this issue with, specifically 7.X, new installs and upgrades. Right now we have case open, 610161935.<br>
<br>
<br>
<br>
On Wed, Dec 10, 2008 at 9:18 AM, Ryan Ratliff <<a href="rratliff@cisco.com">rratliff@cisco.com</a> <<a href="http://rratliff@cisco.com">http://rratliff@cisco.com</a>> > wrote:<br>
Make sure your call park DN ranges do not overlap across CUCM servers. This has always broken call park monitoring, especially with AC.
<br>
<br>
</span></font><font size="1"><font face="Helvetica, Verdana, Arial"><span style="font-size:9pt">-Ryan<br>
</span></font></font><font face="Calibri, Verdana, Helvetica, Arial"><span style="font-size:11pt"><br>
On Dec 10, 2008, at 10:10 AM, Nick Griffin wrote:<br>
<br>
Has anyone ran into call park visibility issues with attendant console on CUCM 7.0.1? We have seen this on 2 new installs now. Attendant can park the call with AConsole, however, has no visibility into the parked calls. Any thoughts appreciated.<br>
<br>
<br>
Thanks,<br>
<br>
Nick Griffin<br>
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