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<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>That basically worked, since the
original case was a TAC case moved to licensing I called in and punched in my
tac number and the tac operator transferred me to the licensing person<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>That might be a good strategy for
others, “be dumb” open a tac case they transfer to licensing and if you don’t
get what you want call in. The TAC operator doesn’t know the difference and
transfers you anyway.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I had to literally look up the
part numbers for what I needed and the guy just made me a license, I should
have given him a UCCX premium license part number too!<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:black'>Matthew Loraditch</span></b><span
style='color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><span style='color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Jason Aarons (US)
[mailto:jason.aarons@us.didata.com] <br>
<b>Sent:</b> Friday, December 12, 2008 1:31 PM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Subject:</b> RE: [cisco-voip] IP IVR Upgrade from 4.x to 7.x<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>If you make a TAC case P2, they
get someone on the phone and fix it live. You don’t hang up until you
have the license key and it’s working. Backbone TAC has a dedicated
license team, versus outsourced for other issues.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I’ve had to make a few cases P2 when
starting the actual upgrade.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Friday, December 12, 2008 1:20 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] IP IVR Upgrade from 4.x to 7.x<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have UCSS and am planning an IVR upgrade from 4 to 7.
I have been trying for 3 days to get correct license files. I originally
got a 7.0 upgrade license from my pak key via the license site, that in combo
with my older license files did not work. I opened a tac case asking what’s up
and was informed that the Licensing team would need to merge my license files
and generate a new one since the it was a new install essentially. TAC guy
transferred case to Licensing. The licensing guy asked for my pak and I sent
him that and my UCSS contract and he just resends me my upgrade license file….
I emailed back and told him that wouldn’t work and still don’t have a response
coming up on 2.5 days… Is there any way to get these people on the phone???? Or
is maybe there a special team for this??<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m pulling my hair out ATM….<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in advance<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:black'>Matthew Loraditch</span></b><span
style='color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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