I had this almost exact same situation with a UCCX license last year, the licensing person just kept sending me the same license file and/or form letter. When I asked to have the case escalated I was told it was already escalated as far as it would go. Had to raise heck with my account manager before someone would actually read my problem and fix it. Was a very disappointing customer service experience, I made sure to let them know it too.<br>
<br><div class="gmail_quote">On Fri, Dec 12, 2008 at 1:50 PM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><span style="color: rgb(31, 73, 125);"> </span></p>
<p><span style="color: rgb(31, 73, 125);">That basically worked, since the
original case was a TAC case moved to licensing I called in and punched in my
tac number and the tac operator transferred me to the licensing person</span></p>
<p><span style="color: rgb(31, 73, 125);">That might be a good strategy for
others, "be dumb" open a tac case they transfer to licensing and if you don't
get what you want call in. The TAC operator doesn't know the difference and
transfers you anyway.</span></p>
<p><span style="color: rgb(31, 73, 125);">I had to literally look up the
part numbers for what I needed and the guy just made me a license, I should
have given him a UCCX premium license part number too!</span></p></div></div></blockquote></div><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>