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<p class=MsoNormal>I have UCSS and am planning an IVR upgrade from 4 to 7. I
have been trying for 3 days to get correct license files. I originally got a
7.0 upgrade license from my pak key via the license site, that in combo with my
older license files did not work. I opened a tac case asking what’s up
and was informed that the Licensing team would need to merge my license files
and generate a new one since the it was a new install essentially. TAC guy transferred
case to Licensing. The licensing guy asked for my pak and I sent him that and
my UCSS contract and he just resends me my upgrade license file…. I
emailed back and told him that wouldn’t work and still don’t have a
response coming up on 2.5 days… Is there any way to get these people on
the phone???? Or is maybe there a special team for this??<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m pulling my hair out ATM….<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks in advance<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:black'>Matthew Loraditch</span></b><span
style='color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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