<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>Only three days? Relax, be patient, put your feet up. I had a case open for weeks before it was resolved. It all depends on the engineer you get. I had a few who wouldn't sleep until they helped you, called you, etc. Others, geez, I got one now who is simply re-sending his original message to me via cut and paste over and over again, regardless of what I reply to him.<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Matthew Loraditch" <MLoraditch@heliontechnologies.com><br>To: cisco-voip@puck.nether.net<br>Sent: Friday, December 12, 2008 1:20:19 PM GMT -05:00 US/Canada Eastern<br>Subject: [cisco-voip] IP IVR Upgrade from 4.x to 7.x<br><br>
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<p class="MsoNormal">I have UCSS and am planning an IVR upgrade from 4 to 7. I
have been trying for 3 days to get correct license files. I originally got a
7.0 upgrade license from my pak key via the license site, that in combo with my
older license files did not work. I opened a tac case asking what’s up
and was informed that the Licensing team would need to merge my license files
and generate a new one since the it was a new install essentially. TAC guy transferred
case to Licensing. The licensing guy asked for my pak and I sent him that and
my UCSS contract and he just resends me my upgrade license file…. I
emailed back and told him that wouldn’t work and still don’t have a
response coming up on 2.5 days… Is there any way to get these people on
the phone???? Or is maybe there a special team for this??</p>
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<p class="MsoNormal">I’m pulling my hair out ATM….</p>
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<p class="MsoNormal">Thanks in advance</p>
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<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif";"> </span></p>
<p class="MsoNormal"><b><span style="color: black;">Matthew Loraditch</span></b><span style="color: black;"><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color: black;">support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com" target="_blank"><span style="color: black;">www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com" target="_blank"><span style="color: black;">support@heliontechnologies.com</span></a> for fast
assistance!</span></p>
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