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<span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; FONT-WEIGHT:Normal;">I believe they need to login to appadmin with their supervisor login. From there the can re-skill agents they supervise.<br>
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In 5.x appsupervisor pages are rolled up into appadmin, however, supervisors only have limited access in comparison to admin logins.<br>
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Sent from a mobile device with very tiny keys. Please excuse my typos.<br>
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<span style="font-size:10pt;font-family:Tahoma; font-weight:bold">From: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Scott Voll <svoll.voip@gmail.com></span><br>
<span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Sent: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Friday, December 12, 2008 5:28 PM</span><br>
<span style="font-size:10pt;font-family:Tahoma; font-weight:bold">To: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Eric Isakson <Eisakson@ogdenclinic.com></span><br>
<span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Cc: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">cisco-voip@puck.nether.net <cisco-voip@puck.nether.net></span><br>
<span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Subject: </span>
<span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Re: [cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to Change Assigned Skills/Competence Level</span><br>
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<div>I thought it was already in 5.0 but I'm not finding it..... maybe it's coming..... I know I've heard about it.</div>
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<div>Scott<br>
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<div class="gmail_quote">On Fri, Dec 12, 2008 at 1:09 PM, Eric Isakson <span dir="ltr">
<<a href="mailto:Eisakson@ogdenclinic.com">Eisakson@ogdenclinic.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
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<p><span style="FONT-SIZE: 11pt; COLOR: black">I need a way to allow my call center supervisors to change the skills and competence levels for resources (Subsystems->RmCm->Resources) without giving them access to all of AppAdmin. Anyone else come across this
request? Solutions/Suggestions?</span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: black"> </span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: black">Thanks,</span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: black"> </span></p>
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<p><span lang="EN" style="FONT-SIZE: 10pt; COLOR: #1f497d">Eric Isakson</span><span lang="EN" style="FONT-SIZE: 10pt; COLOR: #1f497d"> |
</span><span lang="EN" style="FONT-SIZE: 10pt; COLOR: #1f497d">Network Engineer</span><span lang="EN" style="FONT-SIZE: 10pt; COLOR: #1f497d"> |
</span><span lang="EN" style="FONT-SIZE: 10pt; COLOR: #1f497d">Information Technology Dept.</span><span lang="EN" style="FONT-SIZE: 10pt; COLOR: #1f497d"> |
</span><span lang="EN" style="FONT-SIZE: 10pt; COLOR: #1f497d">Ogden Clinic | <a href="mailto:eric@ogdenclinic.com" target="_blank">
<span style="COLOR: #1f497d">eric@ogdenclinic.com</span></a> | 801.475.3572</span><span lang="EN" style="FONT-SIZE: 10pt; COLOR: #1f497d"></span></p>
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