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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Perfect. Much thanks, Happy Holidays, etc.<o:p></o:p></span></p>
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color:black'><o:p> </o:p></span></p>
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<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
lang=EN style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Eric
Isakson</span><span lang=EN style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> | </span><span lang=EN style='font-size:10.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'>Network Engineer</span><span lang=EN
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> | </span><span
lang=EN style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Information
Technology Dept.</span><span lang=EN style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> | </span><span lang=EN style='font-size:10.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'>Ogden Clinic | <a
href="mailto:eric@ogdenclinic.com"><span style='color:#1F497D'>eric@ogdenclinic.com</span></a>
| 801.475.3572</span><span lang=EN style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bill Talley
[mailto:billt@aos5.com] <br>
<b>Sent:</b> Friday, December 12, 2008 19:30<br>
<b>To:</b> Scott Voll; Eric Isakson<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to
ChangeAssigned Skills/Competence Level<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>I believe they need to login to appadmin with
their supervisor login. From there the can re-skill agents they supervise.<br>
<br>
In 5.x appsupervisor pages are rolled up into appadmin, however, supervisors
only have limited access in comparison to admin logins.<br>
<br>
--------<br>
Sent from a mobile device with very tiny keys. Please excuse my typos.<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From: </span></b><span style='font-size:
10.0pt;font-family:"Tahoma","sans-serif"'>Scott Voll
<svoll.voip@gmail.com></span><span style='font-size:10.0pt;font-family:
"Arial","sans-serif"'><br>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Sent:
</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Friday,
December 12, 2008 5:28 PM</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><br>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>To: </span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Eric Isakson
<Eisakson@ogdenclinic.com></span><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><br>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Cc: </span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>cisco-voip@puck.nether.net
<cisco-voip@puck.nether.net></span><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'><br>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Subject:
</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Re:
[cisco-voip] IPCCX 5.0(2) Premium - Supervisor Access to Change Assigned
Skills/Competence Level</span><o:p></o:p></p>
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<p class=MsoNormal>I thought it was already in 5.0 but I'm not finding it.....
maybe it's coming..... I know I've heard about it.<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p>
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<p class=MsoNormal>On Fri, Dec 12, 2008 at 1:09 PM, Eric Isakson <<a
href="mailto:Eisakson@ogdenclinic.com">Eisakson@ogdenclinic.com</a>> wrote:<o:p></o:p></p>
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<div>
<p><span style='font-size:11.0pt;color:black'>I need a way to allow my call
center supervisors to change the skills and competence levels for resources
(Subsystems->RmCm->Resources) without giving them access to all of
AppAdmin. Anyone else come across this request?
Solutions/Suggestions?</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:black'> </span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:black'>Thanks,</span><o:p></o:p></p>
<p><span style='font-size:11.0pt;color:black'> </span><o:p></o:p></p>
<div>
<p><span lang=EN style='font-size:10.0pt;color:#1F497D'>Eric Isakson | Network
Engineer | Information Technology Dept. | Ogden Clinic | <a
href="mailto:eric@ogdenclinic.com" target="_blank"><span style='color:#1F497D'>eric@ogdenclinic.com</span></a>
| 801.475.3572</span><o:p></o:p></p>
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<p style='margin:0in;margin-bottom:.0001pt'> <o:p></o:p></p>
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