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<P><FONT COLOR="#0000FF" SIZE=2 FACE="Verdana">Hello all, some advice needed:</FONT>
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<P><FONT SIZE=2 FACE="Verdana">We have a group of 7 that sit in a customer facing call center (currently just run as a hunt group). We need to record all of their calls and archive off to CD after 2 weeks. Cisco tells me to turn them into a call center under contact center express, problem being that my IPCC server sits across the WAN from the users and it seems to me that each call would have to stream across the WAN for recording.</FONT></P>
<P><FONT SIZE=2 FACE="Verdana">Anyone have any ideas or can recommend a solution?</FONT>
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<P><FONT SIZE=2 FACE="Verdana">Thank you and happy holidays,</FONT>
<BR><FONT SIZE=2 FACE="Verdana">Mike</FONT>
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