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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Look at Cistera or IPCelerate. They both, as do others, have
standalone call recording systems.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If the hunt group is doing what you need, this is a way to
simply add the recording.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Happy holidays!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Chris<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Chris Beck<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Fried Michael<br>
<b>Sent:</b> Tuesday, December 23, 2008 8:09 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Recording users in hunt group / call center<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:blue'>Hello
all, some advice needed:</span> <o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>We have a
group of 7 that sit in a customer facing call center (currently just run as a
hunt group). We need to record all of their calls and archive off to CD
after 2 weeks. Cisco tells me to turn them into a call center under
contact center express, problem being that my IPCC server sits across the WAN
from the users and it seems to me that each call would have to stream across
the WAN for recording.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Anyone
have any ideas or can recommend a solution?</span> <o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Thank you
and happy holidays,</span> <br>
<span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Mike</span> <o:p></o:p></p>
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