<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>If you are using Unity as your auto-attendant, then you can only dial numbers of configured DNs. This is typically either a VM/UM subscriber, and Internet subscriber or a call handler.<br><br>I believe you can configure later versions of Unity to send people to a directory handler which has a system transfer enabled which allows you to dial any number and send it off to CallManager for handling. You're auto-attendant would have to say something like "Welcome to Acme Manufacturing Inc. Please press 1 to enter the extension you would like to reach." Then configure caller input 1 to send the caller to the system transfer conversation or something like that. <br><br>This is, of course, assuming that user A below does not have a voicemail box and that CCM-A and CCM-B are in the same cluster.<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>"Bad grammar makes me [sic]" - Tshirt<br><br><br>----- Original Message -----<br>From: "Alan Su" <cj.alan@gmail.com><br>To: "Pat Hayes" <pat-cv@wcyv.com><br>Cc: cisco-voip@puck.nether.net<br>Sent: Wednesday, December 24, 2008 1:16:55 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] UNITY Message "I did not recognize that as a valid entry"<br><br><div>Hi Pat,</div>
<div> </div>
<div>Thanks for your reply.</div>
<div>Let me sum up the structure:</div>
<div>1. users at site A -> user-A</div>
<div>2. users at site B -> user-B</div>
<div>3. CallManager at site A -> CCM-A</div>
<div>4. CallManager at site B -> CCM-B</div>
<div>5. Unity Server at site B -> Unity-B</div>
<div> </div>
<div>user-A extensions registered on CCM-A, user-B extensions registered on CCM-B and also subscribe on Unity-B.</div>
<div> </div>
<div>user-A <---> CCM-A </div>
<div>user-B <---> CCM-B</div>
<div> |--------> Unity-B <---> PSTN</div>
<div> </div>
<div>when outside user dial the PSTN number into Unity-B, they can enter the user-B extension and get transfered. But if they enter the user-A extension, Unity reply "I did not recognize that as a valid entry".</div>
<div> </div>
<div>If user-B dial user-A extension directly from their IPPhone, the call can be established without any problem.</div>
<div> </div>
<div>I think there should be mis-configuration, do you have any idea which part is missing? Thanks a lot~</div>
<div> </div>
<div>Regards,</div>
<div>Alan</div>
<div><br><br> </div>
<div class="gmail_quote">On Fri, Dec 19, 2008 at 11:25 PM, Pat Hayes <span dir="ltr"><<a href="mailto:pat-cv@wcyv.com" target="_blank">pat-cv@wcyv.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0px 0px 0px 0.8ex; padding-left: 1ex;">Sounds like the Unity server at site A doesn't know about the users at<br>site B. Where are the extensions for the users at site B defined? Are<br>
they also on the Unity server in site A? is there another server in<br>site B, and if so, are they in the same AD?<br>
<div>
<div></div>
<div class="Wj3C7c"><br>On Thu, Dec 18, 2008 at 5:53 AM, Alan Su <<a href="mailto:cj.alan@gmail.com" target="_blank">cj.alan@gmail.com</a>> wrote:<br>> Hi,<br>><br>> I have a Unity problem. There are 2 campuses (A & B), the Unity server in<br>
> site A is connecting PSTN so outside users can dial the company main number<br>> into Unity and then transfer to the extensions located in site A. But they<br>> have problem to transfer to extensions in site B. Unity reply the message "I<br>
> did not recognize that as a valid entry". Is there any configuration missing<br>> in auto-attendant or DTMF related? Any comments will be very grateful.<br>> Thanks~<br>><br>> -Alan<br></div></div>> _______________________________________________<br>
> cisco-voip mailing list<br>> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
><br>><br></blockquote></div><br>
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