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<p class=MsoNormal><span lang=EN-CA>Hi,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA>I’m looking to purchase good VoIP monitoring
tool(s) and would like to know what other people in the community are using?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA>I want two different types of tool. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA>One that is proactively monitoring the
network / QoS / Call Manager and notifies me of issues, able to do synthetic
tests as well. Some reports and dashboard are also something that is needed. I’ve
been researching products such as Prognosis, CA Ehealth (since we are using
Spectrum) and Cisco Operations Manager (Service Monitor).<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
lang=EN-CA><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-CA>Anybody using these products
and can provide me some pros/cons or propose other products<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-CA>The other product would be sniffer type
such as JDSU DA-3400 / Probe or something running on a laptop that can analyse voice
traffic on a SPAN port. Cisco has probes as well with their Service Monitor
product which sounds good. Anybody using probes to capture/analyse voice
traffic? Which product are you using and pros/cons?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR-CA>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR-CA>Daniel. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Daniel
Martin</span><span lang=FR-CA style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Chef
de Groupe - Infrastructure R</span><span lang=FR-CA style='font-size:12.0pt;
font-family:"Times New Roman","serif"'>é</span><span lang=FR-CA
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>seau et T</span><span
lang=FR-CA style='font-size:12.0pt;font-family:"Times New Roman","serif"'>é</span><span
lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>l</span><span
lang=FR-CA style='font-size:12.0pt;font-family:"Times New Roman","serif"'>é</span><span
lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>com</span><span
lang=FR-CA style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Group
Leader - Network Infrastructure and Telecom</span><span style='font-size:12.0pt;
font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CAE
Inc.</span><span lang=FR-CA style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>St-Laurent,
Qu</span><span lang=FR-CA style='font-size:12.0pt;font-family:"Times New Roman","serif"'>é</span><span
lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>bec Canada</span><span
lang=FR-CA style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>H4T
1G6</span><span lang=FR-CA style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>T</span><span
lang=FR-CA style='font-size:12.0pt;font-family:"Times New Roman","serif"'>é</span><span
lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>l:
1-514-341-2000 x4878</span><span lang=FR-CA style='font-size:12.0pt;font-family:
"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Fax:
1-514-340-5583</span><span lang=FR-CA style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=FR-CA style='font-size:12.0pt;font-family:"Times New Roman","serif"'> </span><span
lang=FR-CA><o:p></o:p></span></p>
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