<div>only via a SPAN or RSPAN. </div>
<div> </div>
<div>you loose the monitoring / recording with no CAD directly connected.</div>
<div> </div>
<div>Scott<br><br></div>
<div class="gmail_quote">On Thu, Jan 8, 2009 at 2:07 PM, Eric Isakson <span dir="ltr"><<a href="mailto:Eisakson@ogdenclinic.com">Eisakson@ogdenclinic.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">How does silent monitoring/call recording work in that environment?<br><br>Eric Isakson | Network Engineer | Information Technology Dept. | Ogden<br>
Clinic | <a href="mailto:eric@ogdenclinic.com">eric@ogdenclinic.com</a> | 801.475.3572<br>
<div class="Ih2E3d"><br><br>-----Original Message-----<br>From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><br></div>
<div class="Ih2E3d">[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Jeff Ruttman<br>Sent: Thursday, January 08, 2009 15:00<br>To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
</div>
<div>
<div></div>
<div class="Wj3C7c">Subject: Re: [cisco-voip] Agent Desktop with Citrix or VDI ?<br><br>We're essentially a Citrix environment, and Agent Desktop works fine on<br>our Citrix servers. Initially we were on IPCCx 4 and now we're on UCCx<br>
5 and the agent has worked fine for us with both versions.<br><br>We installed the agent as you would any application on a terminal<br>server, but in every other respect the install is no different than on a<br>PC. Install it, run it, and it works.<br>
<br>Thanks<br>jeff<br><br>-----Original Message-----<br>From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><br>[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Dane<br>
Sent: Thursday, January 08, 2009 3:08 PM<br>To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>Subject: [cisco-voip] Agent Desktop with Citrix or VDI ?<br><br>Trying to find information on virtualizing the Agent Desktop in Contact<br>
Center. I have seen some Cisco docs say you that Agent Desktop can work<br>in Citrix. Not really sure how that would work honestly since the Agent<br>usually has to be on a PC connected to the PC port of the phone it is<br>
controlling. My understanding of all this is limited to my experience<br>with IPCCX so maybe enterprise and CTIOS offers something more.<br><br>CTIOS raises another question though, in reading about it I always see<br>reference to CTI OS Agent Softphone which actually is a softphone and<br>
not the same as what the IPCCX agent does.<br><br>We would like to try creating VM's for the call center agents, seems<br>like the ideal place to do VDI is a call center but not sure how to<br>handle the Agent software when I have always been under the impression<br>
that the agent has to be physically located off the phone to do the<br>phone control, which makes me wonder how you can even run this in Citrix<br>like the docs say?<br><br>Any thoughts? How are others doing this or are they?<br>
_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
CONFIDENTIALITY NOTICE: The information contained in this email<br>including attachments is intended for the specific delivery to and use<br>by the individual(s) to whom it is addressed, and includes information<br>which should be considered as private and confidential. Any review,<br>
retransmission, dissemination, or taking of any action in reliance upon<br>this information by anyone other than the intended recipient is<br>prohibited. If you have received this message in error, please reply to<br>the sender immediately and delete the original message and any copy of<br>
it from your computer system. Thank you.<br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
</div></div>####################################################################################################<br>This email is confidential and may be legally privileged. It is intended solely for the addressee.<br>Access to this email by anyone else, unless expressly approved by the sender or an authorized<br>
addressee, is unauthorized. If you are not the intended recipient, any disclosure, copying,<br>distribution or any action omitted or taken in reliance on it, is prohibited and may be unlawful.<br>If you believe that you have received this email in error, please contact the sender, delete this<br>
email, and destroy all copies.<br>####################################################################################################<br>
<div>
<div></div>
<div class="Wj3C7c">_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
</div></div></blockquote></div><br>