<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>I'm pretty sure it's SIP only.<br>
<br>
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmcfg/b06rcprf.html#wpmkr1330343<br>
<br>
I've searched but couldn't find any more info.<br>----- Original Message -----<br>From: "Voice Noob" <voicenoob@gmail.com><br>To: "Lelio Fulgenzi" <lelio@uoguelph.ca>, "Jeff Ruttman" <ruttmanj@carewisc.org><br>Cc: cisco-voip@puck.nether.net<br>Sent: Friday, January 9, 2009 9:35:46 AM GMT -05:00 US/Canada Eastern<br>Subject: RE: [cisco-voip] Agent Desktop with Citrix or VDI ?<br><br>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Can you do the audio forking with SCCP or just SIP? </span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, January 09, 2009 8:25 AM<br>
<b>To:</b> Jeff Ruttman<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Agent Desktop with Citrix or VDI ?</span></p>
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<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="font-size: 10pt; font-family: "Verdana","sans-serif"; color: black;">SPAN is what allows one network
port to listen to everything that is Tx/RX on another network port or VLAN on
the same switch. RSPAN is simply a protocol that allows you to do the same
thing, but across switches.<br>
<br>
With CallManager v7 (perhaps 6) allows you to do SIP audio forking so you don't
need to do (R)SPAN.<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
"Bad grammar makes me [sic]" - Tshirt<br>
<br>
<br>
----- Original Message -----<br>
From: "Jeff Ruttman" <ruttmanj@carewisc.org><br>
To: cisco-voip@puck.nether.net<br>
Sent: Friday, January 9, 2009 9:16:23 AM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] Agent Desktop with Citrix or VDI ?</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: navy;">Good to know. Thanks.</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: navy;"> </span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: navy;">…though I’m not sure what SPAN or RSPAN is </span><span style="font-size: 10pt; font-family: Wingdings; color: navy;">J</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: navy;"> </span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: navy;">(Yah, I’m no authority much beyond my recent direct experience with
these systems.)</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: navy;"> </span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: navy;">Thanks</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: navy;">jeff</span><span style="color: black;"></span></p>
<p class="MsoNormal"><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: navy;"> </span><span style="color: black;"></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: black;"> Scott Voll [mailto:svoll.voip@gmail.com] <br>
<b>Sent:</b> Thursday, January 08, 2009 4:51 PM<br>
<b>To:</b> Eric Isakson<br>
<b>Cc:</b> Jeff Ruttman; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Agent Desktop with Citrix or VDI ?</span><span style="color: black;"></span></p>
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<p class="MsoNormal"><span style="color: black;"> </span></p>
<div>
<p class="MsoNormal"><span style="color: black;">only via a SPAN or RSPAN. </span></p>
</div>
<div>
<p class="MsoNormal"><span style="color: black;"> </span></p>
</div>
<div>
<p class="MsoNormal"><span style="color: black;">you loose the monitoring /
recording with no CAD directly connected.</span></p>
</div>
<div>
<p class="MsoNormal"><span style="color: black;"> </span></p>
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<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="color: black;">Scott</span></p>
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<div>
<p class="MsoNormal"><span style="color: black;">On Thu, Jan 8, 2009 at 2:07 PM,
Eric Isakson <<a href="mailto:Eisakson@ogdenclinic.com" target="_blank">Eisakson@ogdenclinic.com</a>>
wrote:</span></p>
<p class="MsoNormal"><span style="color: black;">How does silent monitoring/call
recording work in that environment?<br>
<br>
Eric Isakson | Network Engineer | Information Technology Dept. | Ogden<br>
Clinic | <a href="mailto:eric@ogdenclinic.com" target="_blank">eric@ogdenclinic.com</a>
| 801.475.3572</span></p>
<div>
<p class="MsoNormal"><span style="color: black;"><br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a></span></p>
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<p class="MsoNormal"><span style="color: black;">[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Jeff Ruttman<br>
Sent: Thursday, January 08, 2009 15:00<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p>
</div>
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<div>
<p class="MsoNormal"><span style="color: black;">Subject: Re: [cisco-voip] Agent
Desktop with Citrix or VDI ?<br>
<br>
We're essentially a Citrix environment, and Agent Desktop works fine on<br>
our Citrix servers. Initially we were on IPCCx 4 and now we're on UCCx<br>
5 and the agent has worked fine for us with both versions.<br>
<br>
We installed the agent as you would any application on a terminal<br>
server, but in every other respect the install is no different than on a<br>
PC. Install it, run it, and it works.<br>
<br>
Thanks<br>
jeff<br>
<br>
-----Original Message-----<br>
From: <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><br>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
On Behalf Of Dane<br>
Sent: Thursday, January 08, 2009 3:08 PM<br>
To: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] Agent Desktop with Citrix or VDI ?<br>
<br>
Trying to find information on virtualizing the Agent Desktop in Contact<br>
Center. I have seen some Cisco docs say you that Agent Desktop can work<br>
in Citrix. Not really sure how that would work honestly since the Agent<br>
usually has to be on a PC connected to the PC port of the phone it is<br>
controlling. My understanding of all this is limited to my experience<br>
with IPCCX so maybe enterprise and CTIOS offers something more.<br>
<br>
CTIOS raises another question though, in reading about it I always see<br>
reference to CTI OS Agent Softphone which actually is a softphone and<br>
not the same as what the IPCCX agent does.<br>
<br>
We would like to try creating VM's for the call center agents, seems<br>
like the ideal place to do VDI is a call center but not sure how to<br>
handle the Agent software when I have always been under the impression<br>
that the agent has to be physically located off the phone to do the<br>
phone control, which makes me wonder how you can even run this in Citrix<br>
like the docs say?<br>
<br>
Any thoughts? How are others doing this or are they?<br>
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